Customer Sales Representative Senior

hace 6 meses

Ramos Arizpe, México RHI Magnesita A tiempo completo

**Customer Sales Representative**

**About the job**

RHI Magnesita is seeking a dynamic Customer Sales Representative Senior located in Ramos Arizpe, Coah

The CSR Senior will be responsible for developing, managing, and providing support services to the sales force and internal support of the organization, including creating and confirming orders in the system, opening, and implementing accounts, direct customer contact, order reconciliation & escalations, warehouse support and invoicing process assistance.

This position full
- time will report to the Head of Commercial Management NAM. The CSR Senior will travel both domestically and internationally with about 15% travel time.

**The CSR Senior's tasks include**:

- Assisting commercial teams with sales reporting and escalations protocols
- Solving order processing issues from customers and resolving internal complaints
- Advising customers on product shortages, expected delivery dates, price changes, etc
- Act as support between customers, production, and distribution departments
- Selecting, managing, and training on sales related systems and databases
- Assisting sales teams with group account and sales territory planning

**About you**

Do you have:

- Bachelor's Degree in international Trade, Business Administration, Supply Chain, International Business or related
- 5 to 7 years' experience in customer service
- Bilingual in Spanish and English required / French is a plus
- Ability to learn quickly, understand business systems, and adapt to urgent requirements
- Proficiency with MS Office Suite of products, specifically basic Excel skills - data entry / reports / create basic spreadsheets.
- Advance knowledge in SAP
- Strong verbal and written communication, interpersonal, time management, and problem-solving skills
- Ability to work under pressure with mínimal supervision
- High level of accountability, accuracy, and efficiency
- Detail-oriented and highly organized

**We Offer**:

- **Amazing Benefits Christmas Bonus, Food vouchers, Saving funds, Life insurance disability insurance, and more**

**Learn more about us and follow us at**:
RHI Magnesita is the leading global supplier of high-grade refractory products, systems and solutions which are critical for high-temperature processes exceeding 1,200°C in a wide range of industries, including steel, cement, non-ferrous metals and glass. With a vertically integrated value chain, from raw materials to refractory products and full performance-based solutions, RHI Magnesita serves customers around the world, with around 15,000 employees in 47 production sites, 7 recycling facilities and more than 70 sales offices. RHI Magnesita intends to build on its leadership in revenue, scale, product portfolio and diversified geographic presence to expand further in high growth markets.

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