Ocean Sr Customer Support Rep
hace 3 semanas
Explore su próxima oportunidad en una compañía perteneciente a la lista de Fortune Global 500. Visualice posibilidades innovadoras, disfrute de nuestra enriquecedora cultura y trabaje con equipos talentosos que lo ayudarán a ser mejor cada día. Sabemos lo que se necesita para llevar a UPS al mañana: personas con una extraordinaria combinación de habilidad y pasión. Si tiene las cualidades y el ímpetu para liderear equipos, hay posiciones listas para cultivar sus habilidades y llevarlo al siguiente nível.
**Descripción de puesto**:
**Job Summary**
This position manages multiple ocean related tasks simultaneously while understanding UPS Supply Chain Solutions and the correlation of functions as they relate to providing excellent customer service.
**Responsibilities**:
- Serves as the main point of contact with the customer relationship through regular proactive or reactive contact.
- Resolves complaints across functional groups.
- Processes ocean shipment orders, reviews quotes/rates, audits and researches operational performance issues.
- Interfaces with external carriers and vendors to maximize service.
- Trains newly hired employees, and serves as a mentor.
- Works export/import and supports additional compliance and regulatory responsibilities.
- Solves customer complaints and development of action plans where trends exist.
**Qualifications**:
- Minimum one year customer service experience
- Extensive understanding of ocean transportation regulations & functions, brokerage industry and freight forwarding routing
- Strong oral and written communication skills
- Advanced Microsoft Office skills
- Systems knowledge and experience
- Analytical and resolution abilities
**Tipo de empleado**:
Permanente
UPS se compromete a proporcionar un lugar de trabajo libre de discriminación, acoso y represalias.
-
Customer Service Rep. I
hace 5 días
Tlahuac, México Alcon A tiempo completoPrincipal Responsibilities: - General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: - Remote Customer Service: Providing customer service and support via phone, online chat, or text including: - Call center-based customer...
-
Senior Customer Support Rep
hace 3 semanas
Tlahuac, México UPS Mexico A tiempo completoExplore su próxima oportunidad en una compañía perteneciente a la lista de Fortune Global 500. Visualice posibilidades innovadoras, disfrute de nuestra enriquecedora cultura y trabaje con equipos talentosos que lo ayudarán a ser mejor cada día. Sabemos lo que se necesita para llevar a UPS al mañana: personas con una extraordinaria combinación de...
-
Customer Support Associate
hace 4 semanas
Tlahuac, México Jobs for Humanity A tiempo completo**Company Description** Jobs for Humanity is partnering with Nielsen to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life. Company Name: Nielsen - At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000...
-
Customer Support Automotriz
hace 6 días
Tlahuac, México FRONT FACE BUSINESS A tiempo completoEmpresa Líder en el área de servicios automotrices, te invita a formar parte del mejor equipo para su área de telemarketing en Costumer Support **Requisitos**: INGLES C1-C2 (conversacional avanzado) Lic. En Admiración, Mercadotecnia, o a fin. Experiência mínima de 5 años en puesto similar Proactivo Líder Experiência en Cuentas de...
-
Customer Support Administrator
hace 4 semanas
Tlahuac, México Jobs for Humanity A tiempo completo**Company Description** Jobs for Humanity is partnering with Nielsen to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life. Company Name: Nielsen - At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000...
-
Logistics Operations Support
hace 4 semanas
Tlahuac, México HUBTEK A tiempo completo**Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our **Talent, Technology, and Training** services. We have been impacting the world since 2018 and we want to keep pushing...
-
Ocean Import Delivery Management Agent
hace 13 horas
Tlahuac, México Expeditors A tiempo completo**公司描述** "We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. -...
-
Ip Routing Technical Support Engineer
hace 1 semana
Tlahuac, México Nokia A tiempo completoIP Routing Technical Support Engineer Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and...
-
Customer Operations Support
hace 4 semanas
Tlahuac, México HUBTEK A tiempo completo**Description**: **Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services. We have been impacting the world **since 2018** and we want to...
-
Associate, Operations Support
hace 4 semanas
Tlahuac, México Webhelp A tiempo completo**Customer Service/Support** **Location** - Mexico City, Mexico*** Job Title: Associate, Operations Support **Job Description**: The Associate, Operations Support is responsible for coordinating support tasks related to operations in the organization. This position oversees tasks to completion and report their progress to the operations manager. This...
-
Sr. Operations Manager Bpo
hace 4 semanas
Tlahuac, México Webhelp A tiempo completo**Customer Service/Support** **Location** - Mexico City, Mexico*** Job Title: Sr. Operations Manager BPO - CDMX **Job Description**: The Sr. Operations Manager is responsible for: Strategic Oversight: Lead and execute operational strategies, manage resources, and optimize processes to achieve organizational goals and enhance efficiency. Team Leadership...
-
Tech Support Team Lead
hace 7 días
Tlahuac, México Upfluence A tiempo completo**Vacante para la empresa Upfluence en Roma Norte -Cuauhtémoc, Ciudad de México**: **About Upfluence** Upfluence helps its customers tell their stories with powerful tools dedicated to the creator economy and social commerce. Upfluence allows brands and agencies to collaborate with millions of social media creators and execute comprehensive influencer...
-
Customer Experience Manager
hace 4 semanas
Tlahuac, México Oracle A tiempo completo**Qualifications** - 10+ years of Customer Experience Manager experience within Enterprise Software. - Cloud Technical knowledge - Experience within a Service Delivery environment - Executive Sponsorship & Collaboration - A fully proficient practitioner who can communicate at all levels within the account and create opportunities for the client to grow and...
-
Ip Routing Technical Support Engineer
hace 4 semanas
Tlahuac, México NOKIA A tiempo completoCome create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to...
-
Digital Customer Engagement Manager
hace 7 días
Tlahuac, México SAP A tiempo completo**We help the world run better** **#SAPECSCareers** As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center, or PC3, is an organization dedicated to managing service delivery at scale for high-volume, private cloud customers. Because we are at the heart of the SAP strategy, our business unit is growing rapidly. In order to...
-
Senior Customer Technical Services Analyst-1
hace 13 horas
Tlahuac, México Mastercard A tiempo completoOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Sales Support
hace 7 días
Tlahuac, México TD SYNNEX A tiempo completo**About the Role** - Provides entry-level first call response for solutions pricing and quoting of simple solutions requests for customers within assigned territory or is accountable for territory focused relationship based customer transactions in support of a large group with more complex solutions. - Accountable for opportunity forecasting and pipeline...
-
Technical Support Analyst
hace 2 días
Tlahuac, México Cambridge University Press & Assessment A tiempo completoJob Title: Tech Support Analyst **Salary**: Competitive Location: Mexico City, Mexico, Hybrid Contract: Permanent, Full Time Do you thrive on troubleshooting and resolving technical issues? We are seeking a Tech Support Analyst to join our global team in Mexico city, investigating and resolving technical support issues on Cambridge University Press &...
-
Customer Success Admin
hace 7 días
Tlahuac, México Rockwell Automation A tiempo completoRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
-
Order Management Customer Service Associate
hace 1 día
Tlahuac, México Celanese International Corporation A tiempo completoDescripción General: **Responsabilidades**: - Accurate order entry, Enter orders in less than 24 hours - Manage orders defects in open order report. Daily review of open order portfolio. - Order tracking and tracing with Logistics, OTD 90% or greater - Problem solve cases/Customer inquiries promptly with little to no supervision, Average resolution in less...