Customer Support Automotriz

hace 3 semanas


Tlahuac, México FRONT FACE BUSINESS A tiempo completo

Empresa Líder en el área de servicios automotrices, te invita a formar parte del mejor equipo para su área de telemarketing en Costumer Support

**Requisitos**:
INGLES C1-C2 (conversacional avanzado)

Lic. En Admiración, Mercadotecnia, o a fin.

Experiência mínima de 5 años en puesto similar

Proactivo

Líder

Experiência en Cuentas de Ventas

Manejos KPI’S Call Center en Ventas

Ingles Avanzado

Manejo de equipos de entre 20 a 30 asesores

Funciones:

- Solicitud de cambios en procesos y de ser requerido en sistemas, en alineación con la compañía de

ventas.
- Dar seguimiento y asegurar el cumplimiento de KPI s.
- Control diario del seguimiento con el cliente y el distribuidor: llamadas telefónicas, acuerdos y

correos electrónicos, utilizando Siebel y mantener el historial completo del caso.
- Monitoreo de la atención, seguimiento y solución de quejas de clientes de BMW, MINI y Motorrad

de México y Latinoamérica.
- Apoyo en la solución y seguimiento de quejas interpuesta ante Procuraduría Federal del

Consumidor (en lo sucesivo "PROFECO") en conjunto con el área legal de BMW, incluyendo la

gestión de cartas de desistimiento con distribuidores cuando se haya satisfecho la queja del cliente
- Evaluación de información para la autorización de "Sorry Activities", Cortesías Comerciales, Tradeins, Extensión de Garantías,

Extensión "Upgrade" de BMW y MINI Service Inclusive (BSI, MSI) hasta 50,000 MXN y bajo el principio de 4 ojos, es decir, con el Vo.Bo. de gerente de zona, SoTec y/o Gerente de Customer Care



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