Remote - Billing and Collections Agent

hace 3 semanas


Guadalajara, México Gordian Staffing A tiempo completo

**Description**:
Gordian Staffing, A New Way of HR.

Founded in 2019, Gordian Staffing helps small and medium-sized enterprises in the United States and Canada with specialized services and provides high-quality people solutions. Our headquarter is in Omaha, Nebraska. Abroad we have offices in Guadalajara and Mexico City. We are currently looking for a Bookkeeper to help us support one of our customers.

About our customer:
We grew steadily in a very competitive marketplace by providing top-notch service, attention to detail, and a willingness to do what it takes for our clients. This includes hands-on involvement by our principals. Over the years, we’ve added new innovative systems and technology. We’ve streamlined and simplified the process of property management so that our associations can thrive.

Job activities:

- Processes heavy phone call volume of customer account inquiries and concerns
- Respond to written account inquiries and requests
- Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Guide callers through troubleshooting, navigating the online web portal
- Follow up on billing issues
- Written and oral
- Process returned items
- Process account adjustments
- Other duties as assigned.

Schedule: M to F 10:00 to 19:00 CST

We offer:

- Competitive Salary (According to experience).
- Remote Work.
- Work Stability.
- Computer equipment.
- Christmas bonus of 30 days (Aguinaldo).
- 12 vacation days after the first year.
- IMSS.
- Major medical insurance since day 1.

After the 3-month probation contract, we add:

- Minor medical insurance (Clinic may vary according to your city).
- Food vouchers (10% of the gross salary).
- Restaurant tickets ($2,000 pesos).
- Saving fund (8% of the gross salary).

**Requirements**:

- Around 2 to 3 years of experience within a call center in collection or billing campaigns for American customers.
- Strong communication skills in writing and speaking in English.
- Abilities to explain customer statements/account ledger to non-financial people.
- Tech Savvy.
- Basic Excel.



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