Technical Support Representative

hace 3 meses

Monterrey, México U hi A tiempo completo

**Role**: Technical Support Representative

**Primary Skills**: Good Understanding of Logs Injection, Parsing, Normalization, Regular Expression, Python etc.. Experience in any SIEM/SOAR tool (Chronicle, Siemplify, MS Sentinel, Qradar, Splunk etc.),
**Additional Skills**: LINUX, WINDOWS, Fundamental Understanding of Cloud Technologies such as GCP.
**Relevant Experience**: 4 to 6 yrs.

**Job description**:

- Maintain response and resolution speed as defined by SLAs, keep high customer satisfaction.
- Log source onboarding, integrations, UDM, Parsing, Normalization, rules creation/maintenance, integrations, connectors, Forwarder/APIs/Feeds, regular expression, Python scripts, events experience
- Understanding in any of SIEM technologies: Chronicle, Siemplify, Splunk, ArcSight, Qradar etc.
- Create and review documentation and process regarding recurring issues, new standard operating procedures, knowledge transfer material, etc.
- Co-ordinates with customer teams and resolve the incidents
- Support experience in handling incidents (P1/P2/P3/P4).
- Stay up to date with industry trends, technology & emerging threats.
- Understanding of Incident Response practices and methodologies

**Behavioral Skills**:

- Excellent interpersonal and communication skills.
- Quick learner
- Ability to prioritize multiple tasks and meet frequent deadlines.
- Excellent cross-cultural skills working seamlessly with a globally distributed workforce and customers.
- Strong attention to detail and outstanding analytical and problem-solving skills.
- Technical understanding of different kinds of security controls in IT infrastructure.
- Ready to work in 24X7 shifts

Tipo de puesto: Tiempo completo

Salario: $31,000.00 - $52,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Días por enfermedad
- Programa de referidos
- Seguro de gastos médicos mayores
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa

Consideraciones ante el COVID-19:
Uso de mascarillas y desinfección de áreas de trabajo.

Idioma:

- Inglés (Obligatorio)

Licencia/Certificación:

- Sistemas Computacionales o equivalente (Obligatorio)

Lugar de trabajo: remoto híbrido en 64650, Monterrey, N. L.

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