Service Desk

The Service Desk agent provides support services L1 and sometimes L2 and ensures high customer satisfaction. The Service Desk agent investigates the reason behind the issues, troubleshoots the technical problems, and resolves the relevant issues. Also, the Service Desk agent analyzes the problems and records the issues addressed and the relevant resolutions...

Overview: **_ Role Purpose_** - The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives_ **_ Do_** - ** Be responsible for primary user support and customer service** - _ Learn fundamental operations of commonly-used...

**Descripción**: Dresden Partners experts in web technology, UX / UI, mobile and software development, with specialized near-shore staffing, tech international and local tech sourcing services. We are looking for talent for the position: Service Desk **Requirements**: - Provide hardware / software / network problem diagnosis / resolution via telephone for...

Principales Actividades y **Responsabilidades**: Gestión de personal Presentación de resultados Coordinación de actividades del personal Entrevistas y contratación de personal Productividad de personal a su cargo Control de backlog ( Tickets) Presentación de resultados Actividades administrativas Experiência en: Manejo de personal ITIL Herramienta de...

**Descripción**: Dresden Partners expertos en web technology, UX / UI, mobile and software development, con servicios near-shore staffing, tech international y local tech sourcing specialized. Estamos en búsqueda de talento para la posición: **Service Desk L1 Bilingüe - Guadalajara** 2 años de experiência experiência: - Proporcionar...

Overview **Job Title: "Ticket Support Service Desk Technical Support Customer"** **Job Location: On-Site Guadalajara** - Application Support Knowledge - Batch Job Monitoring and Troubleshooting - SQL knowledge - Familiar with Unix commands - Experience working in Linux servers (e.g Red Hat) - Able to Manage NACC Team (split shifts, morning, afternoon) -...

About the Opportunity ABOUT THE OPPORTUNITY: Driscoll's End User Services plays a key role as an intermediary between our Driscoll's users and the technologies that drive the business. As Driscoll's continues its digital transformation, the Support Specialist will focus on providing technical assistance with hardware/software related incidents and...

Overview: **Role Purpose** - The purpose of the role is to resolve, maintain and manageclient’s software/ hardware/ network based on the service requestsraised from the end-user as per the defined SLA’s ensuring clientsatisfaction_ **Do** - ** Ensure timely response of all the tickets raised by theclient end user** - _ Service requests solutioning by...

DescriptionAre you a skilled Junior Service Desk Specialist with a passion for incident recording, application support, and request resolution?Do you thrive in dynamic, collaborative environments?If so, we have an exciting opportunity for youWe're currently seeking a Junior Service Desk Specialist to join our vibrant team.This role offers the chance to...

DescriptionAre you a skilled Junior Service Desk Specialist with a passion for incident recording, application support, and request resolution?Do you thrive in dynamic, collaborative environments?If so, we have an exciting opportunity for you!We're currently seeking a Junior Service Desk Specialist to join our vibrant team.This role offers the chance to...

We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico. NTT DATA, Inc. currently seeks a Help Desk Associate - Part Time - to join our team in Guadalajara. Location: Guadalajara, Jalisco. Mexico. **Requirements**: - Availability to work 45 hours per week - Interest in working on Afternoon/Night shifts - Advanced...

**Relay Human Cloud is looking for you!** Relay Human Cloud, a global staffing organization based in Dallas, Texas, hires highly qualified **HELP DESK MANAGER** to support our third-party customers. We are looking for bright, energetic people to add to our team! **Job Overview** The Helpdesk Manager role will lead the team in completing and documenting...

Purpose Statement: Provide level one support to help users identify and solve problems, deliver technical support to Plexus global user community to ensure seamless operation of applications, systems, networks. Collaborate with IT personnel, vendors, and business partners to resolve issues and contribute to technology projects supporting the Plexus...

Purpose Statement: Provide level one support for users to determine problems and resolutions, Provides technical support to Plexus global user community while ensuring that applications, systems, networks and technologies are available and functioning in support of business processes. Collaboration with other IT personnel, vendors and business personnel to...

Purpose Statement: Provide level one support for users to determine problems and resolutions, Provides technical support to Plexus global user community while ensuring that applications, systems, networks and technologies are available and functioning in support of business processes. Collaboration with other IT personnel, vendors and business personnel to...

Purpose Statement: Provide level one support for users to determine problems and resolutions, Provides technical support to Plexus global user community while ensuring that applications, systems, networks and technologies are available and functioning in support of business processes. Collaboration with other IT personnel, vendors and business personnel to...

Key Job Accountabilities: - Ensures user satisfaction by resolving moderate operational issues regarding areas of expertise or assignment, utilizing Plexus policies and/or procedures. - Escalate and route calls and tickets to second level support per defined processes. - Be the first point of contact in order to get the proper visibility for IT issues and...

Sidel is looking for a proactive person to support all the front desk and other administrative work for the Site. **Your Mission**: - Front Desk Attendance - Travel support - Events coordination - Attandance control **Your Profile**: - 3 years of experience in customer attendance - Fluent English - Service Attitude - SAP basics is a plus - Microsoft...

The Service Transition Specialist will perform acceptance into services and transition activities to ensure that services are delivered in accordance with Service Level Agreements and business requirements and ensuring ultimately the delivery of IT Services to AZ customers. They will help to ensure efficient, effective and thorough management of service...

REQUISITOS: - Estudios: Licenciatura en Sistemas o Afin / Titulado o No Titulado - Experiência: Entre 2 a 4 años en áreas de soporte, manejo de personal, coordinación y supervisión de equipos de trabajo, helpDesk, Service Desk y mesas de servicio. - Conocimientos: Linux, Windows, Conocimientos de ITIL, ITSM, administración y coordinación de Service...