Service/cx Analyst

**The Role**: Regional Support for Parts & Service and CX needs. **Your Impact**: **Roles & Responsibilities** - Parts Backorders - CLP requests (Support Specialists) - Reporting / Analytics (CX and P&S) - Business Meeting Support (e.g. Monthly CX & P&S FDAF decks, R4R) - Labor Rate Requests (support SPM) - Data Issues Resolution - FordProtect & Warranty...

**The Role**: Remote point of contact for Dealers within a Region with Small Volumes **Your Impact**: **Roles & Responsibilities** - Mobile Service - Pickup & Delivery - Online Service Reservations / GXP - Ford Pass Rewards & Redemptions - Ford Guest Experience - Sales / Service NPS Lead - Ford Commitment Program - Model e CX Implementation - FCP Exception...

**Job Summary:**We are seeking a highly skilled Senior Business Analyst to join our team at Ford Motor Company. This role will be responsible for analyzing performance documents, dealership operations, and financial statements to drive business growth and improve customer satisfaction.**Key Responsibilities:**Analyze performance documents, including Dealer...

**MAJOR RESPONSIBILITIES** - Retail Parts Sales - BBT, Service Lane Selling - Service Capacity & Throughput -Same Day Repair - Technician Recruiting & Retention - Recall Acceleration - Service NPS Support - Model e Parts and Service Growth - Service Assessment Sustainment - Vin Visits/Service Share - Service Leads/Predicted Repair Intelligence - Ford...

The Operations Analyst manage logistics chain for finished vehicles on imports and exports, works closely with manufacturing centers to plan and execute outbound operations controlling rail, maritime and convoy transportation. - Statistics proficiency, analytical thinking (Six Sigma background desirable) - Data driven, result oriented, self-driven, focus on...

Facilitate culture of customer care and focus to role modeling Ford OS. - Respond to Dealer multi-channel (Web/Phone/See What I See (SWIS)) inquiries for complex technical vehicle repair concerns. - Exercise independent judgment after significant research to formulate technically accurate, professional, and timely responses. - Interface with Dealer service...

**The Role** Regional SME on Wholesale and Inventory Requirements for Dealers, as well as key partner across Sales, Service & CX local team and Zone Managers per region. **Your Impact**: - Interface with Retail Group Management, Dealer Principals, General Managers, and outside legal counsel - Deep analysis of performance documents (i.e., Dealer Profiles,...

As a Senior Parts Supply and Expediting Analyst you will be working with suppliers worldwide to ensure the timely and effective flow of materials of the Aftersales operation at Ford Mexico. You will be part of our national Parts Distribution Center from where we serve all our Ford and Lincoln customers and export to several regions worldwide. You will deal...

The Credit Analyst 2 is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the...

About the RoleThis role is a remote point of contact for dealers within a region with small volumes. As a key member of our team, you will be responsible for building strong relationships with dealers to ensure seamless operations and drive business growth.Your ImpactMobile ServicePickup & DeliveryOnline Service Reservations / GXPFord Pass Rewards &...

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as...

The Role As part of the FBS initiative, the Order Fulfillment team is looking for a new Order Generation Analyst who will be the owner of the weekly and monthly processes that create recommended orders for all NA dealers and all Vehicle Lines so they have the required amount of orders in their order banks to meet the production program volume by optimizing...

Competencies and Skills: - Able to work independently, following-through and solving problems quickly. - Professionalism including customer service/interface skills/experience. - Project/program management experience and business acumen. - Experience or firm understanding of the Vehicle Service Repair process Preferred Qualifications: - Bachelor’s...

We are seeking an Internal Control Analyst to strengthen and maintain our internal control processes. Main responsibilities include evaluating existing controls, identifying risks, and recommending improvements; as well as ensuring compliance, documenting procedures, and supporting audits. An Internal Control Analyst is a key member of the finance team...

The Order Generation Analyst provides general support to the North America market (United States, Canada and Mexico) by creating vehicle orders for Ford Motor Company Dealer partners and analyzing their effectiveness, then adjusting as market conditions warrant. Order generation is conducted for various Dealer vehicle ordering processes: Smart Inventory...

**Requirements**: - Advanced English C1 - Bachelor's degree - Good verbal and written communication skills - Ability to collaborate and work in a team - Basic understanding of ITIL - Active listening skills **Main activities based on**: - Recording, classifying and prioritizing **tickets**: - Providing initial support and troubleshooting based on...

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as...

The Technical Support Analyst (TSA) of the Centralized Technical Assistance Center (CTAC), reports directly to a Team Leader and is responsible for providing multiple channel bumper to bumper automotive technical service assistance to Ford and Lincoln Dealers from Canada and Fleet Customers from the United States of America. Competencies and Skills: - Able...

**About the Role**:This position at Ford Motor Company is for a highly skilled Business Intelligence Analyst who will be responsible for analyzing complex data sets and creating actionable insights to drive business decisions.**Key Responsibilities**:Minimum 3+ years of data/statistical analysis experienceHighly proficient in utilizing SQL, SAS, Python, and...

**Vacante para la empresa HUNTER MEXICO en Alce Blanco -Naucalpan de Juárez, Estado de México**:** Propósito** Garantiza la integridad de la información almacenada y publicada en el Contact Center, notificando cualquier hallazgo, generando proceso de validación, anticipando cualquier desviación en la calidad de datos para la toma de decisiones como...