Service Desk Specialist

hace 2 meses


Querétaro Qro, México Guidepoint Systems Mexico A tiempo completo

Idioma Inglés 100%
- El Representante de Servicio al Cliente será el enlace entre GPSI LLC y sus clientes actuales y potenciales.
- Gestionar las llamadas entrantes y salientes de manera oportuna.
- Seguir los procedimientos al manejar diferentes problemas.
- Identificar las necesidades del cliente, aclarar información, investigar cada problema y brindar soluciones y/o alternativas.
- Construir relaciones sostenibles e involucrar a los clientes haciendo un esfuerzo adicional.
- Registrar todas las conversaciones en la base de datos de nuestro centro de llamadas de una manera comprensible.
- Participar con frecuencia en capacitaciones para nuevos procedimientos de tecnología y productos.
- Resolver las alertas entrantes de manera oportuna.
- Cumplir objetivos cualitativos y cuantitativos personales/de equipo.
- Flexibilidad para modificar los turnos según sea necesario para satisfacer las necesidades del personal del centro de llamadas.
- Aquellas actividades conexas y relacionadas al puesto.

Expected Start Date: 15/02/2024

Pay: $18,000.00 per month

**Experience**:

- Atención al cliente: 1 year (required)
- Call center: 1 year (required)

**Language**:

- Inglés nativo (required)

Work Location: In person


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