Customer Support Specialist

hace 2 semanas


Ciudad de México Healthatom A tiempo completo

Hola te invitamos a ser parte de Healthatom

¿Quiénes somos?
Somos una empresa de espíritu joven y tecnológico llamada Healthatom que conecta a todo el ecosistema de salud a través de una plataforma única de soluciones tecnológicas que permite mejorar el acceso y la calidad de la salud de todas las personas.

Actualmente tenemos +5000 clientes a lo largo de +20 países.

Somos el aliado tecnológico y de gestión de los organismos prestadores de salud, a través de una experiência de servicio cercana y de excelencia. Esto lo logramos haciendo sencilla y eficiente la administración de los prestadores de salud.

**Funciones del cargo**:

- Traspasar tickets al equipo de Producto y/o Ingeniería, realizando seguimiento a la respuesta por parte del equipo, para luego, dar aviso al cliente.
- Gestionar solicitudes de clientes con diferentes equipos de la empresa.
- Carga de datos para clientes (pacientes, listas de precios, laboratorios, evoluciones)
- Realizar capacitaciones o asesorías de la plataforma alineadas a las expectativas de éxito del cliente.

**Requerimientos del cargo**:

- Profesional o técnico con al menos 1 año de experiência trabajando en atención al cliente.
- Persona analítica con alta capacidad de resolución de problemas.
- Habilidades de comunicación verbal y escrita.
- Manejo de office.
- Manejo de excel nível medio

**Opcionales**:

- Manejo de software de gestión de soporte, como Zendesk o CRM.
- Experiência trabajando en empresas del rubro de la salud

**Condiciones**:

- Seguro complementario de salud (solo CL)
- Trabajo remoto
- Semana de vacaciones extra
- Día libre de cumpleaños para que puedas celebrar
- Aguinaldos
- Betterfly para tu bienestar
- Udemy para tu capacitación

**Partially remote **You can work from your home some days a week.**Informal dress code **No dress code is enforced.**Vacation over legal **Healthatom gives you paid vacations over the legal minimum.**Remote work policy**:
**Hybrid**

This job takes place some days from home and others at the office.



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