Customer Support Representative

hace 2 meses

Ciudad de México Tive A tiempo completo

At Tive we imagine a world fully transparent, where everything and everyone is connected. We want to pioneer beyond what the world thought possible so what others hold near and dear arrives on time and in full.

We believe and live four core company values:
**1. Create transparency first, everything else second**: We believe the strongest trust belongs to those who are transparent, open and deliver on their word.

**2. Make it simple**: We expect to do the work and deliver technical solutions to complex problems, simply.

**3. At Tive, we’ve got your back**: We hold fierce loyalty to our people.

**4. Relentless iteration to find a better way**: Our energy to learn new things and create solutions every day is unmatched anywhere in the world.

Tive exists to solve the real time visibility challenges related to one of the world’s largest and most complex networks: global logistics and supply chain. Our team is focused on giving our customers the most access to accurate, live, and meaningful information about their shipments. Whether by road or rail, ocean or air, Tive is the most innovative and accurate way for companies to track their cargo.

As a Customer Support Representative with Tive, you will be the face of our mission and values, by providing world class service with every customer interaction, small or large.
- 1-3 years of experience in a customer support role,
- Exceptional English and Spanish communication skills,
- Strong interpersonal skills and a reliable work ethic,
- Superb organizational and time management skills,
- The ability to problem-solve creatively in a fast-paced environment, and
- An empathetic, positive attitude.

**In addition, they may have**:

- Familiarity working with remote coworkers in other time zones,
- Experience in the supply chain industry,
- Involvement with a tech startup environment, and
- Working knowledge of customer support tools such as Hubspot and Zendesk.

**What you’ll be doing**:

- You will answer technical questions, provide proactive support, and be the interface between customers and Tive in resolving any technical issues our customers may encounter.
- You will work with other members of the Customer Success team on improving processes, tools, and documentation based on customer interactions.
- You will work with our Hardware, Software and Customer Success teams to improve internal processes and contribute ideas for product improvements.
- You will participate in a collaborative, fast-paced environment, while gaining exposure to all aspects of the business.

**Need to know info**:

- Multiple roles with hours of 10:00-18:00 available

We celebrate diversity and consider it key to our success as a team and a company. We are proud to be an equal opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.

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