Service Support Associate

hace 7 meses

Colonia Polanco, México Mercer A tiempo completo

Marsh McLennan is the world’s leading professional services firm in risk, strategy, and people through the business units: Marsh, Mercer, Guy Carpenter and Oliver Wyman. We’re creating a culture where you can bring your authentic self to work. When you join us, you bring your inclusive energy and enthusiasm to a team that values you personally and professionally - regardless of who you are, what you look like, where you were raised or born, who you love or what your religious beliefs are. You are welcome here.

**Service Support Associate**

**What can you expect?**
- You will be working within the Client Team, specifically within the Helpdesk Team. Our mission is to deliver an excellent and consistent experience for all our clients through our channels of communication.

**What is in it for you?**
- A culture of belonging, innovation, collaboration, and extraordinary career opportunities through our four businesses: Marsh, Mercer, Guy Carpenter, and Oliver Wyman, each consistently ranked the industry leader in their fields.
- Competitive pay, Christmas bonus, and full benefits package - effective starting Day 1 (Life, major medical, and other insurances at preferential rates, as well as a Savings Fund)
- Generous paid time off for vacation, sick days, company holidays (with early dismissal), floating holidays, and time to give back to your community; flexible work culture (**hybrid work schedule**)
- Employee Resource Groups which provide access to leaders, relevant volunteer, and mentoring opportunities, and interactions with counterparts in industry groups and client organizations

**We will count on you for the following assignments**:

- Assist the team when required to ensure business continuity and work with relevant internal or 3rd party teams to resolve all Helpdesk tickets.
- Delivering a high standard of quality on all helpdesk tasks; working with relevant deadlines and a high standard of quality in-call handling and call logging; challenging processes and showing assertiveness to achieve results and client satisfaction.
- Having a strong ability to work with multiple tools and systems at the same time (telephony system, CRM, internal documentation, knowledge management system).
- Take ownership of queries and ensure they completed correctly and within time.

**Requirements**:

- Associate or bachelor’s degree.
- Advance English high standard of communication, both verbal and written.
- Experience of working in a call center environment meeting call center KPI’s and SLA’s.
- Experience of using a CRM system.

**Skills that will make you stand out**:

- Passionate about technology.
- Eagerness to learn, ability to absorb a large amount of information.
- Shows initiative and dedication to meet KPI’s, deliver results and drive improvement.
- Excellent timekeeping and attendance.
- High attention to details.
- Multitasking abilities.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

  • Associate Service Delivery Analyst

    hace 1 hora

    Colonia Polanco, México QAD A tiempo completo

    **Associate Service Delivery Analyst** **Mexico City, Mexico** As an **_Associate Service Delivery Analyst_** you will be responsible for installing, configuring, maintaining and upgrading QAD, QAD Divisional and third party/partner products on QAD Cloud Non-Production environments and deliver services requested by Cloud customers. With your technical...

  • IT Helpdesk Support

    hace 7 meses

    Colonia Polanco, México One Park Financial A tiempo completo

    Duties and Responsibilities_ - Provides intermediate-level support to end-users for Windows Users (Active Directory). - Windows Support. - VoIP Support - Office365 & Exchange online Support. - Conducts support and troubleshooting for the Technology areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, Printers, etc. - Interacts with Network...

  • Associate Manager HR Bus Partner

    hace 4 días

    Colonia Polanco, México SC Johnson A tiempo completo

    SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers - such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future - for the planet, for...

  • Client Support Tier 2

    hace 2 semanas

    Colonia Polanco, México Fiserv, Inc. A tiempo completo

    **Client Support Tier 2** Your primary function will be to answer support tickets and assist with whatever technical issues the client may be facing. To ensure success as a technical support analyst, you should have in-depth knowledge of hardware and software systems, high-level interpersonal skills, and the ability to solve complex IT issues. Ultimately, a...

  • Guest Service Expert

    hace 7 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24081609 **Job Category** Food and Beverage & Culinary **Location** JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests...

  • Runner-at Your Service

    hace 7 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24041811 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Test beepers and radios to ensure communications equipment works...

  • Runner-at Your Service

    hace 7 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24024172 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Test beepers and radios to ensure communications equipment works...

  • Guest Service Representative

    hace 7 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24100556 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Organize, confirm, process, and conduct all guest...

  • Supervisor-guest Service

    hace 7 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 23199356 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of...

  • Solution Architect Cloud and Service Providers

    hace 7 meses

    Colonia Polanco, México Hewlett Packard A tiempo completo

    Architect solutions for Service Providers in the Voice and visual collaboration space that address enterprise, mobile, and consumer markets. Interface with product management and engineering to drive technical requirements. Consult and work with Poly Sales teams in support of Service Provider customers to design solutions and services and integrate our...

  • Customer Service Operations Spec

    hace 7 meses

    Colonia Polanco, México Hamilton Beach Brands, Inc. A tiempo completo

    **Customer Service Operations Specialist**: - Mexico** Hamilton Beach Brands, Inc., a leading designer, marketer, and distributor of small household and commercial appliances, has an opening for a Customer Service Operations Specialist. This position will be located in our Mexico City, MX office and will be responsible for monitoring and tracking inventory...

  • Customer Service Operations Spec

    hace 4 días

    Colonia Polanco, México Hamilton Beach Brands, Inc. A tiempo completo

    **Customer Service Operations Specialist**: - Mexico** Hamilton Beach Brands, Inc., a leading designer, marketer, and distributor of small household and commercial appliances, has an opening for a Customer Service Operations Specialist. This position will be located in our Mexico City, MX office and will be responsible for monitoring and tracking inventory...

  • Cloud Support Engineer

    hace 1 semana

    Colonia Polanco, México Siemens A tiempo completo

    As a Cloud Support Engineer in CApS team, you will have the opportunities to learn and work with the DISW CApS Community of Practice and contribute as a key member in delivering/support the designed solution for the customers. Other than development tasks, you will also get to expose yourself to learn and understand the system solutions designed for...

  • Sr. Technical Support Engineer

    hace 7 días

    Colonia Polanco, México Alia Integrando Talento A tiempo completo

    Description Description **Responsibilities**: - Deliver a top tier user support experience using Sales Force service cloud software. - Be the customer’s contact for providing accurate technical solutions to user reported problems. - Update and document the details of the issues, the steps taken to solve it, follow up conversations, escalations, and...

  • Customer Service Delivery Manager

    hace 2 semanas

    Colonia Polanco, México QAD A tiempo completo

    **Customer Service Delivery Manager** **Mexico's City, México** As a Customer Service Delivery Manager you will provide a focal interface to QAD Cloud Operations customers to insure optimized and uninterrupted service delivery. Implement operational service, projects, action plans as required for service delivery. Responsible for monitoring of customer...

  • Technical Support Manager

    hace 2 horas

    Colonia Polanco, México Alia Integrando Talento A tiempo completo

    Description **Description** *** Gigamon, recently certified as a Great Place to Work, helps the world’s leading organizations run fast, stay secure and innovate. We provide the industry’s first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and network tools to see the cloud....

  • Oliver Wyman

    hace 7 meses

    Colonia Polanco, México Mercer A tiempo completo

    **About Oliver Wyman** Oliver Wyman is a global leader in management consulting. With offices in 60 cities across 29 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. Our 5000 professionals help clients optimize their business, improve their...

  • Guest Service Representative

    hace 7 meses

    Colonia Polanco, México Marriott International, Inc A tiempo completo

    **Job Number** 24032025 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Hotel Mexico City Polanco, Andres Bello 29, Mexico City, Mexico, Mexico VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Welcome to our family** As a world-class leader in the travel...

  • Business Operations Support Coordinator

    hace 5 días

    Colonia Polanco, México HH Global A tiempo completo

    HH Global is a global marketing services group specializing in the execution of print, digital and retail media. Providing services to brands and retailers, both directly and via their nominated agencies, HH Global delivers a seamlessly integrated customer brand experience and a greater measurable return on marketing investment. With offices across Europe,...

  • Customer Service and Sales Assistant

    hace 7 meses

    Colonia Polanco, México Regus A tiempo completo

    **Community Associate** **MEXICO CITY** The world of work is changing short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work! At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however they want in over...