Guest Support
hace 2 meses
**About HostGenius**:
HostGenius is a dedicated team of real estate experts, property managers, designers, travellers, operations specialists, hospitality professionals and enthusiastic locals who are passionate about managing rental properties.
**About the Opportunity**:
This exciting opportunity allows you to join the collaborative and innovative team with Vancouver’s fastest growing start-up. This role is fully remote which provides you with the flexibility to work from home. As a part of the Inbound Support Team, you will be a critical part of ensuring client satisfaction.
**Hours**:
Full-time and part-time role available.
Full-time: 3PM-11PM PST & 11PM-7AM PST
Part-time: 11PM-7AM PST
**Responsibilities**:
- Guest communications (mostly messaging, sometimes calls)
- Homeowner communication
- Answering top 20 questions and/or connecting with their dedicated client success manager
- Booking management
- Calendar management
- Coordinate with housekeeping regarding repairs and maintenance coordination
**Qualifications**:
- High level of expertise in hospitality
- Experience in the industry (i.e. hotels, restaurants)
- Proficient computer skills
- Willingness to learn and work within a team
- Strong customer communication skills
- Strong problem solving skills and critical thinking
- High level English competency
If you have relevant experience and have a passion for customer service, we encourage you to apply
**Job Type**: Contract
Part-time hours: 20-40 per week
**Salary**: $21,130.08 per month
Application Question(s):
- Are you completely fluent in English?
**Experience**:
- Customer Service: 3 years (preferred)
- Hospitality: 3 years (preferred)
Shift availability:
- Night Shift (required)
Work Location: Remote
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