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Tech Support Agent C2 English Level
hace 5 meses
**VACANTE PRESENCIAL (MÉXICO)**
Location: Av. Mariano Otero 1249, 44530 Guadalajara, Jalisco (In-Person)
Company: NTT DATA Services
**Requirements**:
- **Live in Guadalajara and be a Mexican citizen**:
- **Finished high school** (a copy of your official certificate of completion will be requested. If you have a foreign high school diploma a TRANSCRIPT will be needed. If you have a GED we will also be asking for a transcript)
- **Full availability**:The working schedule is rotational, this means that every 3 months your working schedule will change (you could be assigned the morning, afternoon or night shift) you'll have 2 days-off per week which are also rotational.
- **Have an ADVANCED English level C2 level **(this means that you have an excellent pronunciation and communication skills)
- **6 months of experience in Customer Service and Tech Support**:
- **Knowledge of basic troubleshooting process**:
- **Being able to take a drug test (results must be 100% negative)**
**We Offer**:
- Grocery Tickets - 12% of base salary
- 30 days of Christmas bonus
- 12 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (You and your family)
- Life insurance
- Dental Insurance
- Discounts with selected Optics
- Opportunity to grow in the company
**Activities**
- General L1 support for hardware and MS Office packages
- Answer technical support calls providing and escalating to other support groups
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures
**Salary**: $18,500.00 per month
Application Question(s):
- Do you have an ADVANCED level of English and good pronunciation?
- Do you have you OFFCIAL high school certificate of completion? (certificado de preparatoria emitido por la SEP, en caso de ser una preparatoria que no sea Mexicana se necesita el TRANSCRIPT o la revalidación)
- Do you live in Guadalajara?
- Do you have experience in tech support level 1 for Windows?
- Are you able to work ON SITE (in-person) with a rotational schedule?
Work Location: In person
