Tech Support Agent C2 English Level

hace 2 meses


Guadalajara, México NTT DATA Services A tiempo completo

**VACANTE PRESENCIAL (MÉXICO)**

Location: Av. Mariano Otero 1249, 44530 Guadalajara, Jalisco (In-Person)

Company: NTT DATA Services

**Requirements**:

- **Live in Guadalajara and be a Mexican citizen**:

- **Finished high school** (a copy of your official certificate of completion will be requested. If you have a foreign high school diploma a TRANSCRIPT will be needed. If you have a GED we will also be asking for a transcript)
- **Full availability**:The working schedule is rotational, this means that every 3 months your working schedule will change (you could be assigned the morning, afternoon or night shift) you'll have 2 days-off per week which are also rotational.
- **Have an ADVANCED English level C2 level **(this means that you have an excellent pronunciation and communication skills)
- **6 months of experience in Customer Service and Tech Support**:

- **Knowledge of basic troubleshooting process**:

- **Being able to take a drug test (results must be 100% negative)**

**We Offer**:

- Grocery Tickets - 12% of base salary
- 30 days of Christmas bonus
- 12 days of vacations
- 50% Vacation bonus
- 5 personal days per year
- Medical insurance (You and your family)
- Life insurance
- Dental Insurance
- Discounts with selected Optics
- Opportunity to grow in the company

**Activities**
- General L1 support for hardware and MS Office packages
- Answer technical support calls providing and escalating to other support groups
- Document troubleshooting steps and detailed description of the customer incidents and requests
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures

**Salary**: $18,500.00 per month

Application Question(s):

- Do you have an ADVANCED level of English and good pronunciation?
- Do you have you OFFCIAL high school certificate of completion? (certificado de preparatoria emitido por la SEP, en caso de ser una preparatoria que no sea Mexicana se necesita el TRANSCRIPT o la revalidación)
- Do you live in Guadalajara?
- Do you have experience in tech support level 1 for Windows?
- Are you able to work ON SITE (in-person) with a rotational schedule?

Work Location: In person


  • Helpdesk Associate

    hace 2 meses


    Guadalajara, México NTT DATA Services A tiempo completo

    **Requirements**: - **Live in Guadalajara and be able to work ON-SITE: Av. Mariano Otero 1249, 44530 Guadalajara, Jalisco**: - **Finished high school (a copy of your official certificate of completion will be requested. If you have a foreign high school diploma a TRANSCRIPT will be needed. If you have a GED we will also be asking for a transcript)**: -...

  • Tech Support Agent

    hace 2 semanas


    Guadalajara, México Tata Consultancy Services (TCS) A tiempo completo

    We are looking for a competent **Level 1 Operations Support Agent** to monitor and resolve issues related to hardware, software and network infrastructure. You need to have experience with IT performance management, network administration and system security. Ultimately, you’ll ensure the IT systems are secure, its performance is consistent and...

  • Helpdesk Associate

    hace 5 días


    Guadalajara, México NTT DATA Services A tiempo completo

    **VACANTE PRESENCIAL (MÉXICO)** Location: Av. Mariano Otero 1249, 44530 Guadalajara, Jalisco (In-Person) Company: NTT DATA Services **Requirements**: - **Live in Guadalajara and be a Mexican citizen**: - **Finished high school (a copy of your official certificate of completion will be requested. If you have a foreign high school diploma a TRANSCRIPT...

  • Helpdesk Associate

    hace 3 días


    Guadalajara, México NTT DATA Services A tiempo completo

    **VACANTE PRESENCIAL (MÉXICO)** Location: Av. Mariano Otero 1249, 44530 Guadalajara, Jalisco (In-Person) Company: NTT DATA Services **Requirements**: - **Live in Guadalajara and be a Mexican citizen or have a work permit.**: - **Finished high school** (a copy of your official certificate of completion will be requested. If you have a foreign high...

  • Level Support Technician

    hace 1 semana


    Guadalajara, México MSNS HR TECHNOLOGY LLC A tiempo completo

    **Job Summary**: Provide technical assistance, support to end-users and assist Level 2 support teams in resolving issues efficiently. **Responsibilities**: **First Point of Contact**: Serve as an initial point of contact for end-users seeking technical assistance. Gather information on reported issues and perform basic troubleshooting. **Issue Triage and...

  • Tech Support Part-time

    hace 2 meses


    Guadalajara, México NTT DATA Services A tiempo completo

    Address: Av. Mariano Otero 1249, 44530 Guadalajara, Jalisco **Requirements**: - **Live in Guadalajara and have availability to work at the office**:Av. Mariano Otero 1249, 44530 Guadalajara, Jalisco - **Finished high school (a copy of your official certificate of completion will be requested) comprobante de estudios con sello oficial de la SEP**: -...

  • Tech Support Part-time

    hace 3 días


    Guadalajara, México NTT DATA Services A tiempo completo

    Address: Av. Mariano Otero 1249, 44530 Guadalajara, Jalisco **Requirements**: - **Live in Guadalajara and have availability to work at the office**:Av. Mariano Otero 1249, 44530 Guadalajara, Jalisco - **Finished high school (a copy of your official certificate of completion will be requested) comprobante de estudios con sello oficial de la SEP**: -...

  • Support Analyst

    hace 2 meses


    Guadalajara, México Tech Mahindra A tiempo completo

    **Who is Tech Mahindra?** At Tech Mahindra, we not only provide Agile and DevOps methodologies to our customers, we have adopted the same within the company as well. Our nimble processes are not mired in red tape, yet robust, flexible and result-oriented. We are Software Engineers, Technical Architects, Cloud and DevOps specialists. But the most important,...

  • Tech Support

    hace 2 meses


    Guadalajara, México Think Future Technologies México A tiempo completo

    This clien is the leading Event Experience OS for in-person, virtual, and hybrid events. all-in-one event software helps companies measure, manage, and scale events toward crucial business outcomes—empowering every organizer, marketer, exhibitor, and attendee to unleash the power of professional events. Powers events for brands like Amazon, Electronic...

  • Help Desk IT Tech Support

    hace 2 semanas


    Guadalajara, México Tip Talento A tiempo completo

    **HELP DESK - IT support** **Key Responsabilities**: - Service Desk: Responsible to take the calls of all the customers to support, train, installa, troubleshoot, repair and mantain the kiosks, APEX and printers that are in te stores. - Direct unresolved issues to the next level of support personnel. - Follow up and update customer status and...

  • Bilingual Phone Agent

    hace 2 semanas


    Guadalajara, México HRPV Mexico A tiempo completo

    **Bilingual Phone Agent (Russian/English).** **If you are Russian, you must have Work permission and Permanent Residence in México.** **On-site if you live in Puerto Vallarta or Guadalajara** **Off-site if you live outside these cities** **Role Description** This is a full-time role for an **Bilingual Russian-English** position. You will be responsible...


  • Guadalajara, México HRPV Mexico A tiempo completo

    **Bilingual Phone Agent (Russian/English).** **If you are Russian, you must have Work permission and Permanent Residence in México.** **On-site if you live in Puerto Vallarta or Guadalajara** **Off-site if you live outside these cities** **Role Description** This is a full-time role for an **Bilingual Russian-English** position. You will be responsible...

  • Azure Tech Lead

    hace 1 mes


    Guadalajara, México Tech Mahindra A tiempo completo

    **Who is Tech Mahindra?** At Tech Mahindra, we not only provide Agile and DevOps methodologies to our customers, we have adopted the same within the company as well. Our nimble processes are not mired in red tape, yet robust, flexible and result-oriented. We are Software Engineers, Technical Architects, Cloud and DevOps specialists. But the most important,...


  • Guadalajara, México Luxoft A tiempo completo

    **Project** Description**: Large US based investment fund is looking for a support engineer having strong Unix administration skills and development experience. **Responsibilities**: Your responsibilities will include: Supporting financial data users Addressing users' concerns and queries about data availability, accessing, quality, etc. Multitasking and...


  • Guadalajara, México Human Staff A tiempo completo

    Job Title: Application Support Specialist Department: Engineering Reports To: Manager, Tech Support Seniority Level: Junior to Mid-level Employment Type: Full-time SUMMARY ESSENTIAL DUTIES AND RESPONSIBILITIES - Conduct analysis and troubleshooting to understand and replicate reported system issues. - Clearly communicate software problems to Software...


  • Guadalajara, México Innovatio Tech A tiempo completo

    JOB SUMMARY: As the End User Services Manager, you will play a crucial role in managing and supervising all desktop support activities. You will ensure that an advanced level of expertise and technical support is provided to the entire organization on information technology systems and services. In this role, you will be responsible for coordinating all...


  • Guadalajara, México HRPV Mexico A tiempo completo

    Customer Support Agent in-office Guadalajara - **Base Salary 12K - 14K!** **About Us** We are Human Resources Company. We provide bilingual staff for companies in the US. We are always committed to providing high-quality customer service for all of our firms. **Position Overview** HRPV is seeking a **fully bilingual**/fluent English phone agent...

  • Tech Support It

    hace 1 mes


    Guadalajara, México Noralogic contrataciones A tiempo completo

    Tech support IT Recién egresado o en último semestre de las licenciaturas o ingenierias de TI Experiência en : soporte de hardware y software, tickets, reportes, soporte remoto y en sitio, soporte de aplicaciones móviles, correos, atender reportes por llamada. **Ingles avanzado /dara soporte a clientes de EUA Y Canada** Prestaciones...

  • Tech Support Specialist

    hace 3 semanas


    Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completo

    Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities...

  • Tech Support Specialist

    hace 2 semanas


    Guadalajara, Jalisco, México Cognizant Technology Solutions A tiempo completo

    Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities...