Partner Operations Manager, Creator Success Ops

hace 2 meses


Ciudad de México CDMX Google A tiempo completo

**Minimum qualifications**:

- Bachelor's degree or equivalent practical experience.
- 2 years of experience in a technical project management or a customer-facing role.
- Experience with industry advertising solutions (i.e., remarketing, measurement and reporting) or working with the ad tech ecosystem.
- Ability to communicate in English and Spanish fluently to engage with local stakeholders.

**Preferred qualifications**:

- Demonstrated record of being proactive, making constructive suggestions, and coming up with innovative ways to scale initiatives.
- Ability to troubleshoot technical issues and communicate complex topics.
- Ability to navigate ambiguity and manage competing priorities in a fluid environment.
- Ability to manage multiple, time-sensitive projects while working to drive projects to completion.

About the job
As a Partner Operations Manager, you will provide YouTube support to partners across Spanish-speaking Latin America (e.g. Creators, Media Companies, Music Labels, Artists, etc). You will become a YouTube product expert, solve the issues of our partners, troubleshoot technical problems, and identify common trends that our partners face. You will also be responsible for advocating on behalf of our partners to cross-functional teams to drive product solutions, development of tools and process improvements that enhance internal operations, and improvements to the partner experience on YouTube. You will work with other partner facing teams to provide value-add services to help increase partner happiness and growth.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

**Responsibilities**:

- Troubleshoot technical issues to enable Partners to maximize their performance on the platform
- Serve as a consultant to internal, cross-functional stakeholders on the YouTube product. Work with assigned Partner Managers and Partner Engineers on accounts and share insights for partner growth.
- Identify key metrics to evaluate data both quantitatively and qualitatively.
- Contribute to scaling Partner Operations for YouTube through innovation, efficiency gains, and root cause analysis. Streamlining the operational workflow by identifying and eliminating bottlenecks.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See alsoGoogle's EEO Policy andEEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing ourAccommodations for Applicants form.



  • Ciudad de México, Ciudad de México Jellysmack A tiempo completo

    About the RoleWe are seeking a highly skilled Strategic Creator Success Manager to join our team at Jellysmack. This is an exciting opportunity for a motivated individual who is passionate about working with top-tier content creators.Job DescriptionThe Strategic Creator Success Manager will oversee a portfolio of assigned creators, driving satisfaction,...


  • Ciudad de México, CDMX YouTube A tiempo completo

    **Minimum qualifications**: - Bachelor’s degree or equivalent practical experience. - 2 years of experience in a technical project management or a customer-facing role. - Experience with industry advertising solutions (i.e., remarketing, measurement and reporting) or working with the ad tech ecosystem. - Ability to communicate in English and Spanish...


  • Ciudad de México, CDMX PayPal A tiempo completo

    **The Company** PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. We operate a global, two-sided network at...


  • Ciudad de México, Ciudad de México Bytedance A tiempo completo

    About BytedanceWe're a leading technology company with a suite of innovative products that inspire creativity and enrich life. Our mission is to empower users to connect, consume, and create content in new and exciting ways.Our ProductsTikTok: A short-form video sharing app that's taken the world by storm.Helo: A social media platform that connects people...


  • Ciudad de México, CDMX Wellhub A tiempo completo

    **GET TO KNOW US** Wellhub (formerly Gympass*) is a corporate wellness platform that connects employees to the best partners for fitness, mindfulness, therapy, nutrition, and sleep, all included in one subscription designed to cost less than each individual partner. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 countries. At...


  • México Expedia Partner Solutions A tiempo completo

    **Partner Success Associate (Portuguese & English)** The Partner Success Associate’s primary responsibility is to ensure that Expedia Group’s lodging product in their assigned market is competitive, attractive and relevant for our fast-growing global customer base. In doing so, Partner Success Associates will also continuously work with Expedia...

  • Operations Manager

    hace 6 meses


    Edo. de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    3+ years of employee and performance management experience - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays Amazon is seeking Operations Managers for Fulfillment Centers (FCs). Amazon is one of the most recognizable brand names in the...


  • Ciudad de México, Ciudad de México NTT DATA A tiempo completo

    We are seeking a skilled Business Operations Manager to join our team in Mexico City, México. This role involves optimizing processes, improving operational efficiency, and supporting the company's sales and account management teams.Key Responsibilities:Reporting, Insights & Governance: Ensure Deal Governance compliance and stay up-to-date on the knowledge...


  • Ciudad de México, CDMX Cyberark A tiempo completo

    **Company Description** About CyberArk**: As an Enterprise Customer Success Manager at CyberArk, you will use your skillset to build key relationships, working closely with Directors/Managers of Security, Security Engineers, Security Architects, and Dev-Ops teams to implement best - in - class Access and Identity products from CyberArk. The E-CSM works with...


  • Ciudad de México, CDMX Red Bull A tiempo completo

    **Company Description**: Red Bull Media House is an award-winning, globally distributed multi-platform media company on a mission to inspire with ‘beyond the ordinary’ stories. Our media teams work on creating and programming unique and authentic content that inspires and engages our consumers. The Creator Marketing Manager LATAM has the responsibility...


  • Ciudad de México, CDMX Red Bull A tiempo completo

    **Company Description**: Red Bull Media House is an award-winning, globally distributed multi-platform media company on a mission to inspire with ‘beyond the ordinary’ stories. Our media teams work on creating and programming unique and authentic content that inspires and engages our consumers. The Creator Marketing Manager LATAM has the responsibility...


  • Ciudad de México, CDMX Uber A tiempo completo

    Join Uber Eats Mexico as an **SMB Customer Success Manager!** Are you ready to be part of a dynamic team shaping the future of Uber Eats in Mexico? We're looking for a passionate SMB Customer Success Manager to drive growth, create operational excellence, and deliver a magical experience for our Scaled Restaurants portfolio. If you're ready to make a...

  • Customer Success Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México Ecaresoft Inc. A tiempo completo

    We're looking for a highly motivated and organized professional to lead our customer success team at Ecaresoft Inc.Job OverviewEcaresoft Inc. is a fast-growing software company focused on building transformative products for the healthcare industry. As a Customer Success Manager - Operations Lead, you will be responsible for leading implementation projects...


  • Ciudad de México, Ciudad de México Cargo-Partner A tiempo completo

    **Job Summary**We are seeking an experienced Multimodal Operations Coordinator to join our team at Cargo-Partner. In this role, you will be responsible for coordinating with our transportation providers to ensure seamless delivery of goods to our clients.**Key Responsibilities**Coordinate with transportation providers to schedule pickups and deliveriesUpdate...


  • Ciudad de México, Ciudad de México Salesforce, Inc. A tiempo completo

    About the RoleThe Customer Success Manager role is part of the Signature Success team within Salesforce. As a primary contact point for our largest and highest-profile customers, you will be responsible for partnering with assigned accounts to drive customer success and maximize value from their Salesforce investment.Your Key ResponsibilitiesPartner with...

  • Fraud Ops Sr Manager

    hace 2 meses


    Ciudad de México, CDMX Citi A tiempo completo

    The Fraud Ops Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by...


  • Ciudad de México, Ciudad de México Palo Alto Networks A tiempo completo

    About the RolePalo Alto Networks is seeking a skilled Strategic Partner Development Manager to join our team. As a key member of our sales team, you will be responsible for driving growth and success with our partners.Your Key ResponsibilitiesDevelop and execute business plans to drive growth and success with our partners.Work closely with our partner teams...

  • Growth Partner Manager

    hace 4 meses


    Ciudad de México, CDMX Uber A tiempo completo

    **About the Role** The Uber Ads team is seeking a strategic Growth Partner Manager to support our rapidly expanding business unit. In this role, you will drive the adoption of a growing suite of advertising solutions across our Mobility and Delivery platforms, while retaining and growing revenue for an expanding portfolio. You will work closely with Client...

  • Train Operations Manager

    hace 2 semanas


    Ciudad de México, Ciudad de México Kansas City Southern Railway A tiempo completo

    Job Overview: We are seeking a highly experienced Train Operations Manager to oversee the safe and efficient movement of trains across our network. This is an exciting opportunity for a motivated individual to lead a team of professionals and drive business success.


  • Ciudad de México, Ciudad de México Altair Engineering A tiempo completo

    Job Summary:We are seeking a skilled Customer Success Professional to join our team at Altair Engineering in Mexico. This individual will collaborate closely with the Customer Success Team, Technical Support & Services Teams, Sales Force/Operations Team, and Account Managers & Sales Channel Teams.This role reports to the US Manager, Customer Success Manager...