Client Engagement Associate

hace 2 semanas


Monterrey, México MSIGHTS A tiempo completo

**Position Overview**
- To be a “trusted advisor” to our clients by being an expert in the MSIGHTS Platform. “Client Engagement” is about ensuringour clients realize the maximum return on their investment and understand how to use the MSIGHTS Platform to drive marketing decisions.
- Primary functions may include user training, support case management, client relationship management/support, monitoring of day-to-day MSIGHTS Platform operations and usage, data report QA and coordination with Technology for project development, management and implementation.
- As part of the MSIGHTS’ Client Engagement team, this position requires a great capacity to take initiative, an ability to consistently deliver above expectation, a passion for continuous improvement, and a willingness to work hard and be rewarded.

**Responsibilities**
- Develop a complete understanding of the MSIGHTS Platform and data relationships in order to assist users with troubleshooting and gaining maximum value from the Platform.
- Provide support, training and daily operations for client users and their vendor partners.
- Perform ad hoc data analysis, research and QA as required to ensure data integrity and resolve existing or potential data issues.
- Identify value-added processes and areas of improvement based on client feedback and translate those into actionable steps for development and implementation.
- Support Senior Client Engagement team members and key client contacts with weekly status meetings, resource development and ad hoc requests.
- Maintain documentation of reporting data logic, new developments in the Platform and user accounts.

**Qualifications**
- Exceptional ability to go through our internal training sessions and learn the MSIGHTS Platform from a user and marketer’s perspective.
- Strong communications skills — both written and verbal — and the ability to work well with an internal team.
- Must be detail-oriented, committed to quality, and client-focused, all while being flexible and entrepreneurial in a fast-paced international work environment.
- A strong working knowledge of MS Office (Excel, Word, and PowerPoint) is essential. An ability to quickly learn software programs is a major plus.
- 1-3 years of relevant experience
- Bachelor’s Degree or equivalent.

ETYZNkWnO7



  • Monterrey, México ResultsCX A tiempo completo

    **Description** **Position Overview** The Employee Engagament Associate implements employee engagement initiatives at a site level: communication, incentive, recognition and retention efforts, etc. **Duties and Responsibilities** - Plans, implements and maintains the Employee Engagement initiatives at the local site of responsibility - Coordinates with...


  • Monterrey, Nuevo León, México MSIGHTS A tiempo completo

    Position Overview To be a "trusted advisor" to our clients by being an expert in the MSIGHTS Platform. "Client Engagement" is about ensuringour clients realize the maximum return on their investment and understand how to use the MSIGHTS Platform to drive marketing decisions. Primary functions may include user training, support case management, client...


  • Monterrey, Nuevo León, México MSIGHTS Inc. A tiempo completo

    Position OverviewTo be a "trusted advisor" to our clients by being an expert in the MSIGHTS Platform. "Client Engagement" is about ensuringour clients realize the maximum return on their investment and understand how to use the MSIGHTS Platform to drive marketing decisionsPrimary functions may include user training, support case management, client...


  • Monterrey, México Blue Yonder A tiempo completo

    Blue Yonder Title: Project Manager, Partner Engagement Other comparable titles: [Cloud Project Managers, Project Coordinators, Technical Account Managers] Overview Blue Yonder, a leading supply chain software company, is seeking a highly motivated and detail-oriented Project Manager to join its Partner Engagement team. The Project Manager will be...


  • Monterrey, México Blue Yonder A tiempo completo

    Job Title: Project Manager Overview: Project Manager, Partner Engagement will act as main POC for Partner Concerns related SaaS Tech Needs. - Capable to handle any T1 account-PD/PMG Coordination for case resolutions - Active Participation in Triad meeting - Prioritize and Collaboration with Global Service Delivery teams to increase case resolution times -...


  • Monterrey, México Blue Yonder A tiempo completo

    Overview: What you will do: - Supports AS Business Partners (ASBPs) in delivery of overall responsibilities - Point of contact to answer associate questions and resolve issues regarding company policies, procedures and other HR processes - Provides guidance to managers and associates on the use of our Human Resource Information Systems to ensure data...


  • Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Blue Yonder Title: Project Manager, Partner EngagementOther comparable titles: [Cloud Project Managers, Project Coordinators, Technical Account Managers]OverviewBlue Yonder, a leading supply chain software company, is seeking a highly motivated and detail-oriented Project Manager to join its Partner Engagement team. The Project Manager will be responsible...


  • Monterrey, Nuevo León, México Blue Yonder A tiempo completo

    Overview:What you will do: Supports AS Business Partners (ASBPs) in delivery of overall responsibilities Point of contact to answer associate questions and resolve issues regarding company policies, procedures and other HR processes Provides guidance to managers and associates on the use of our Human Resource Information Systems to ensure data integrity...

  • Sales Associate

    hace 3 semanas


    Monterrey, México Montblanc A tiempo completo

    Reference Code: 94465**Sales Associate**: - Monterrey, NLE, MX- Fixed TermFounded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than...

  • Sales Associate

    hace 2 semanas


    Monterrey, Nuevo León, México Montblanc A tiempo completo

    Reference Code: 94465Sales Associate: Monterrey, NLE, MX Fixed TermFounded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25...

  • Sales Associate

    hace 2 semanas


    Monterrey, México Montblanc North America A tiempo completo

    Monterrey, NLE, MX- Fixed TermFounded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is...

  • Sales Associate

    hace 2 semanas


    Monterrey, Nuevo León, México Montblanc North America A tiempo completo

    Monterrey, NLE, MX- Fixed TermFounded in 1906 as a manufacturer of writing instruments, MONTBLANC today creates exclusive products including watches, jewelry, writing instruments and leather goods which reflect our high demands with respect to culture, quality, design, tradition and craftsmanship. With more than 25 subsidiaries and 600 boutiques MONTBLANC is...

  • Engagement Centre Agent

    hace 3 semanas


    Monterrey, México British American Tobacco A tiempo completo

    **AT BAT MEXICO WE ARE LOOKING FOR AN ENGAGEMENT CENTRE AGENT** **ROLE SUMMARY** **As British American Tobacco is constantly evolving, there is potential to grow with us in the engagement centre or to other areas of the company.** **ACCOUNTABILITIES** - **Handle support/service escalations to/from clients**: - ** Transfer calls to the Tier 2...


  • Monterrey, México British American Tobacco A tiempo completo

    **BAT is evolving at pace - truly like no other organisation.** **To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!** **BAT **MEXICO **IS LOOKING FOR AN** ENGAGEMENT CENTRE JR AGENT **SENIORITY LEVEL**:Entry Level **FUNCTION**:...

  • Associate Manager

    hace 2 semanas


    Monterrey, Nuevo León, México Uber Freight A tiempo completo

    We are seeking a highly motivated Associate Manager on second shift in our Monterrey Center of Excellence. As the Associate Manager, you will be responsible for ensuring the overall success of your team, as well as the individual performance and development of each team member. Your primary focus will be on successfully maintaining service level agreements...


  • Monterrey, México MSCI Inc A tiempo completo

    Job Description - Analytics Client Service Associate (2400001O) - Job Number: 2400001O Requisition Title : Analytics Client Service Associate **Description**: **Your team responsibilities** We are currently seeking an experienced Analytics Client Service Associate to join our Client Coverage organization in Monterrey **What we offer you** - At MSCI we...


  • Monterrey, México dunnhumby A tiempo completo

    **dunnhumby** is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. **Our mission**: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail -...


  • Monterrey, Nuevo León, México MSCI Inc A tiempo completo

    Job Description - Analytics Client Service Associate O) Job Number: ORequisition Title : Analytics Client Service AssociateDescription:Your team responsibilitiesWe are currently seeking an experienced Analytics Client Service Associate to join our Client Coverage organization in MonterreyWhat we offer you At MSCI we are passionate about what we do, and we...

  • Data Associate

    hace 5 días


    Monterrey, México Kone A tiempo completo

    Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that...


  • Monterrey, México Blue Yonder A tiempo completo

    Job Title: Associate Support Engineer (TMS Operate) Comparable Titles: Technical Analyst, Software Support Analyst Overview Blue Yonder, a leading AI-driven Global Supply Chain Solutions Platform Provider and one of Glassdoor’s “Best Places to Work” is seeking a talented Support Engineer to join its TMS Operate Team. Blue Yonder’s TMS Operate...