Project Manager, Partner Engagement

hace 5 meses

Monterrey, México Blue Yonder A tiempo completo

Blue Yonder Title: Project Manager, Partner Engagement

Other comparable titles: [Cloud Project Managers, Project Coordinators, Technical Account Managers]

Overview

Blue Yonder, a leading supply chain software company, is seeking a highly motivated and detail-oriented Project Manager to join its Partner Engagement team. The Project Manager will be responsible for leading cross-functional teams to deliver high-quality solutions for Blue Yonder's partner ecosystem.

Scope
- Project Manager, Partner Engagement will act as main POC for Partner Concerns related SaaS Tech Needs
- Capable to handle any T1 account-PD/Support/Clouds Op Coordination for case resolutions
- Active Participation in Steering Committee / Triad calls
- Prioritize and Collaboration with Global Service Delivery teams to increase case resolution times
- Partner engagement and contribution to successful SaaS implementations

Our current technical environment (optional)
- Project Manager, Partner Engagement is exclusively work on Cloud environments such as Private/Public on Net new implementations, Migrations, Rollouts and Major Upgrades

What you’ll do
- Keep OSAT response from customer higher than 30 %
- Ensure Delivery environment in timely manner, quality and free of access issues inside 30 days or less
- Project Manager, Partner Engagement, will serve as SaaS Partner Manager with hands-on experience to handle key processes for a successful BY SaaS implementation.
- Ensure 0 CED Red customer external escalations
- Project/Customer management, 6 years of proven experience required
- Lead at least 1 Continous improvement initiative for CX efficiencies
- Initiate Commercial conversations w/DSS
- Case Management Accountability & Reporting (Jira communications)
- Coordinate Partner Customization Requests
- Lead Mock / Cutover tasks
- Maintain updated in timely manner / weekly basis GPS records in SalesForce
- Ensure complete CX/HR/Ethic mandatory trainings
- Active interaction with customer/partner and CE where no Triad Model exist
- Break Internal silos to provide Agile responses
- Prioritize and Collaboration with Global Service Delivery teams to increase case resolution times
- Main POE for Partner SaaS Needs
- Proactive Communication with partners/customers
- Partner Collaboration for Integrated Delivery Plans
- Ensure Partner follows BY Process/Docs to complete Transition to Steady State
- Contribute for Long Term Strategies by aligning with PMO/Partner Alliances teams

What we are looking for
- Bachelor's degree in Computer Science, Engineering, Business Administration or related field
- 5+ years of experience in project management, preferably in a technology environment
- Strong leadership and team management skills
- Excellent communication and stakeholder management skills
- Strong problem-solving and analytical skills
- Proven track record of delivering complex projects on time and within budget
- Experience managing partner relationships and delivering partner solutions
- Familiarity with agile methodologies and project management tools such as JIRA, Confluence, and MS Project
- PMP certification is a plus.
- Fluent in English language

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:
Core Values
- Diversity, Inclusion, Value & Equality (DIVE)

is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural

Diversity Report

which outlines our commitment to change, and our

video

celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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