Key Account Specialist

hace 5 días

Ciudad de México DiDi Global A tiempo completo

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Team Overview:
As a Key Account Specialist - Ecommerce you will be responsible to support the KAMs regarding the account management of key accounts for the groceries and ecommerce business. This also involves analysis of the KA performance, support to the P0 Accounts on their requirements and to be the POC with other related areas: Example: Operations, Legal, MKT, others.
- We are looking for a proactive and well organized person that can manage multiple customers.
- You will be working within their commercial team, the position scope is to mantain healthy customer relationships and responsable for the main KPI´s of the key accounts.

Role Responsibilities:
Your Responsibilities:

- Support the KAMs in building strong relationships with key retailers
- Support the KAMs with catalog management, promotional activities calendar and KPI follow up
- Build strong relations with internal and external stakeholders to ensure the KA accounts perform at their highest level
- Support and develop key strategic analysis to enhance relationship with KAs
- Manage a negotiate the promotional activities with retailers

Role Qualifications:

- Graduates in Admin Economic - administrative fields
- 1 - 2 years of commercial experience (not needed to be but at least interest to develop in commercial area)
- English and Spanish proficiency
- Experience working in start-up environment or tech companies (Desired)
- Experience in retail or CPG companies, e-commerce oriented.

EEO Statement:
**You'll love working at DiDi because**
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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