Digital Operations Head

hace 6 días

Ciudad de México Citi A tiempo completo

**Responsibilities**:

- Set the direction: help to define the product vision and strategy, and work with world-class engineers and members of cross-functional teams to execute on that vision
- Figure out what to build: own the long term view (3-5 years) and complete portfolio within the category/division
- Owns the test and learn roadmap to inform the product portfolio
- Develops new ideas/solutions outside product/service offering
- Collect customer and stakeholder input for the development of technical requirements and product priorities
- Design, build, and launch: aid in defining a clear direction that meets the strategic goals of the business, ensuring the team delivers on the goals
- Responsible for writing product requirements, user stories and manage a product roadmap
- Collaborate closely with engineering teams to ensure requirements are prioritized, implemented and validated
- Responsible for identifying and performing gap analysis on current product offering and future state
- Manage and optimize: prioritize among the myriad of opportunities to deliver on the user experience, define success and work with engineers, designers and key business leaders to deliver
- Analyze, manage, iterate and track the continued success of features in production
- Participate in process and quality improvement activities, and end of sprint and release retrospectives
- Recognizes trends for larger-scale development needs within and across teams and builds plan to develop skills
- Ensures team culture consistently demonstrates alignment with leadership principles; visibly ties department decisions to leadership principles
- Establish working relationships with internal contacts and will be expected to assist and/or lead initiatives and special projects critical to the direction of business
- Oversee tasks and responsibilities associated with the planning, directing, coordination and support of day-to-day activities relating to projects/initiatives
- Ability to interact with individuals across Citi at all levels, businesses and locations, providing a broad understanding of the organization while building relationships throughout Citi
- Participate in and influence management discussions, strategy and approach by helping to define organizational structure
- Provide counsel to head of business on various matters associated with organizational strategy and talent requirements
- Monitor management’s progress in achieving stated objectives and ensure that strategy is being executed and that progress is communicated effectively
- Outline an effective communication plan to gain buy-in from all stakeholders, and ensuring team interaction model is transparent and effective
- Support the overall communication needs for the head of the business, to include: coordinating town halls, managing select weekly meetings, developing related agendas, and summarizing meeting minutes
- Drive revisions in annual strategy by providing competitive insights based on internal data, industry and third party data, and emerging technologies
- Provide business management capabilities including working with finance and HR to strategize and create processes
- Help organize commitments such as presentations to management committee, strategy off-sites, and other internal speaking engagements
- Coordinate requests from other seniors and work collaboratively with their offices on meeting agendas and requests
- Takes a collaborative approach in identifying and resolving issues with appropriate urgency and ensures that execution provides the appropriate solutions for our clients and/or employees

**Qualifications**:

- 15+ years of experience, including 8-10+ years' managerial experience
- Management experience in consumer financial institutions
- Demonstrate a high degree of strategic and analytic acumen
- Business management mindset, with proven track record of results
- Must be able to frame strategy in a cohesive way so that communication is clear to internal and external stakeholders
- Strategic and project management capabilities coupled with analytic and financial acumen
- Demonstrated ability to synthesize information, prioritize business goals and drive results with a high sense of urgency
- Consistently demonstrates clear and concise written and verbal communication
- Outstanding people leadership skills, able to envision an enhanced future state and motivate and inspire others to create it
- Pragmatic problem solver, forward thinker with independence of thought
- Ability to create support and buy-in across a wide range of stakeholders; create a network of relationships among peers, internal partners, external constituencies and decision makers
- Promotes a culture of collaboration and teamwork across organizational boundaries; willing to break down functional silos to optimize business results and to facilitate the overall growth of the franchise

**Education**:

- Bachelor’s/University degree, Master’s degree preferred and managerial exp

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