Support Engineer 2

hace 7 días

Monterrey, México Blue Yonder A tiempo completo

Overview

Blue Yonder’s Sr Support Engineer will be responsible to work with global functional & technical teams under various customer engagements to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes. Individual will work with regional customers/stakeholders to rollout, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction. After an individual attains expertise with the domain, solution and technology, the associate will have an option to work on customer projects in consulting roles (Deploy) as well

**Responsibilities**:

- Act as the initial point of contact for all Blue Yonder TMS Solutions related cases from customers or other internal stakeholders.
- Blue Yonder TMS Solution suite installation and configuration including understanding of associated 3rd party components.
- Proactive alert monitoring and driving corrective and preventive actions to ensure solution availability.
- Identify areas of improvement and scope of automation on routine tasks or activities
- Respond to customer inquiries and assist in troubleshooting and resolving challenges.
- Understand Technical end to end architecture of a customer´s Blue Yonder TMS solution through early engagement and knowledge transition from the implementation teams
- Lead Technical upgrades and rollouts, by providing assistances on change requests and other technical troubleshooting
- Follow ITIL best practices and other Blue Yonder processes for incident, problem and change management and other Deploy & Operate activities
- Document resolution steps on Knowledge Articles to promote case deflection.
- Work closely with the Blue Yonder TMS Solution Experts for complex issue resolution including Product Development.
- Continuous learning on latest Blue Yonder TMS Solutions.

**Qualifications**:
General Skills and Requirements:

- 1-5 years relevant work experience

**Education**:

- Bachelor’s Degree in Engineering
- Master’s Degree in Computer Science or other equivalent technical field highly preferred

Technical Skills:

- Cloud (Azure preferred), Log analysis and networking tools (i.e. AppDynamics, Splunk)
- 1+ year experience in debugging/analyzing code in any of the programming languages (Java/.Net/C++, python, shell scripting, PowerShell)
- Solid experience with Oracle SQL and MS SQL
- Experience in supporting MuleSoft, webservices (Rest/SOAP PI) based integrations

Communication:

- Excellent verbal and written English language skills
- Excellent customer service/phone skills
- Excellent technical documentation skills

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:
Core Values
- Diversity, Inclusion, Value & Equality (DIVE)

is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural

Diversity Report

which outlines our commitment to change, and our

video

celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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