Support Engineer 2

hace 4 semanas

Monterrey, México Blue Yonder A tiempo completo

WMS-Dispatcher Support Role

Blue Yonder Title:

  • Support Engineer 2

Other comparable titles:

  • Technical Support Analyst

Our current technical environment:

  • Software: Java, ansi-c, shell scripting, PL/SQL
  • WebServers: JBOSS, WebSphere, Apache
  • Databases: Oracle, SQL Server, Toad or SQL Developer
  • OS: Unix, Linux, Windows
  • Cloud: Azure

What you’ll do:

  • Delivers excellent customer experience by resolving solution cases (both customer and system created) mostly of moderate to high complexity.
  • DBMS (SQL, Oracle) for application support; writing, reviewing and improving queries, procedures, etc. DB health analysis (statistics, DB reports, Execution Plan, Indexes).
  • Code reading and debugging in relevant programming languages (ansi-c, Java).
  • Monitor application health and investigate application issues.
  • Analyze trends and draw conclusions to reduce/eliminate recurring/high impacting issues.
  • Proactively seeks guidance, strives and commits to improve service quality.
  • Expected to provide Out of Office (OOH) support to facilitate the Company’s 24x7 customer support in line with the terms defined in the contract of employment and country legislation. WMS Dispatcher Mexico team rotates weekend on calls with India and UK team, 12 hours on Saturday and 12 hours on Sunday for a total 24 coverage during the weekend, expected to cover once every 30 to 45 days.
  • Expected to work in shifts to facilitate the Company’s 24x7 customer support in line with the terms defined in the contract of employment and country legislation. WMS Dispatcher covers from 10am to 8pm Central Mexico time, but there might be plans to open a new shift from 8am to 6pm (to be decided).
  • Communicates (verbal and written) effectively with customers.
  • Hold constructive conversations in relation to business process/issue impact and work-arounds with customers during issue resolution.
  • Lead by example demonstrating professionalism during internal and external conversations. Work in a multi-cultural environment.
  • Balance between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products)

What we are looking for:

  • Bachelor’s degree in software engineering or Computer Science.
  • 2 to 4 years of experience providing support for enterprise applications.
  • Understanding of multiple layers of solution architecture including Client-Server and database, Load Balancers, Middleware.
  • Good communication skills, both in Spanish and English
  • Capable of having a fluent technical conversation in English
  • Capable of reading and understanding code (C, C++, Java)
  • Good SQL skills (PL/SQL, experience in Oracle preferable)
  • Troubleshooting Application and Database performance issues. DB health analysis (statistics, fragmentation, query execution plan, indexes).
  • Soft skills such as being able to work within a team and independently.
  • Abstract and logical skills are a must to have.

Nice to Have:

  • Basic experience with batch scripting and basic usage of Linux commands.
  • Working with Azure and applications deployed in Cloud Architecture.
  • DB administration knowledge such as creating tables, indexes, triggers, grants

BLUE YONDER offers:

  • Highly professional environment of top international industry experts
  • Strong investment in employee skills development
  • Excellent development abilities and further growth potential
  • Clear independence and empowerment
  • Permanent job contract
  • Highly competitive salary and benefits package
  • Paid parental leave & holidays.
  • Major and minor medical insurance
  • Law benefits and superior benefits
  • Great vacation time

Apply today

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