Customer Support

hace 2 semanas


Desde casa, México KPI A tiempo completo

Get Coach Pro- KPI es un SaaS de recursos humanos que está altamente automatizado (no perdemos el tiempo con chinomaticos) con módulos de analítica de datos, clima, desempeño y medición de objetivos. Tenemos presencia en 5 países de la región (México, Colombia, Perú, Argentina y Chile) y estamos creciendo a un ritmo tan fuerte como entretenido- Somos hiper fanáticos de los datos y entregamos soluciones automatizadas con machine learning, inteligencia artificial y varias técnicas estadísticas entre otras cosas bastantes geek.- Buscamos personas que vengan con mucha energía, con ganas de alcanzar grandes desafíos y trabajar de la mano con nuestros clientes.**Objetivo y funciones**:
- Además, te pedimos:
- Ayudar a los clientes a usar la plataforma mediante correo, chat, videollamada.
- Capacitar a los clientes en el uso de la plataforma.
- Desarrollo de contenido de ayuda para nuestros clientes.
- Canalizar internamente las solicitudes, identificando responsables.
- Gestionar el registro centralizado de solicitudes en el sistema de soporte.
- Identificar necesidades de los clientes, levantando mejoras y proponiendo entregables.
- Probar nuevas funcionalidades.

**Requisitos**:

- Autonomía para que todos trabajemos relajados.
- Experiência manejando clientes en empresas B2B.
- Manejo de excel intermedio, nada del otro mundo tampoco.
- Buena expresión oral y escrita para redactar mail y las ayudas.
- Metódico y organizado porque no nos gusta trabajar doble.
- Manejar JIRA (para nada excluyente)

**❤️¿Qué te ofrecemos?**:

- Ambiente muy agradable y técnicamente muy competente.
- Software con tecnología de punta.
- De lunes a viernes 08:30 a 18:30
- 30 días de vacaciones al año.
- Trabajo remoto, de forma permanente, donde más te acomode.

**Pet-friendly **Pets are welcome at the premises.**Flexible hours **Flexible schedule and freedom for attending family needs or personal errands.**Informal dress code **No dress code is enforced.**Vacation over legal **KPI gives you paid vacations over the legal minimum.**Remote work policy**:
**Locally remote only


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