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Customer Engagement Specialist

hace 1 mes

Monterrey, México Conduent A tiempo completo

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
- You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

**Job Track Description**:

- Performs tasks based on established procedures.
- Uses data organizing and coordination skills to perform business support or technical work.
- Requires vocational training, certifications, licensures, or equivalent experience.

**General Profile**
- Has advanced, specialized expertise within a range of analytical or operational processes.
- Completes assignments and facilitates the work of others.
- May coordinate assignments beyond work area.
- Proposes improvements to processes and methods.
- Acts as a lead, coordinating the work of others, but is not a supervisor.
- Works autonomously within established procedures.

**Functional Knowledge**
- Has developed skills in a range of processes, procedures, and systems.
- Acts as a technical expert in some areas.

**Business Expertise**
- Understanding of how teams integrate and work best together to support the achievement of company goals.

**Impact**
- Impacts own team through the quality of the services or information provided.
- Suggests improvements to work procedures and practices to improve efficiency.

**Leadership**
- Serves as a team lead.
- May allocate work to team members.

**Problem Solving**
- Provides solutions to atypical problems with little or no precedent.

**Interpersonal Skills**
- Exchanges information and ideas effectively.

**Responsibility Statements**
- Guides and directs on HR programs and procedures.
- Ensures the accuracy and integrity of HR data by conducting routine audit tests.
- Prepares documentation for the HR knowledge database.
- Resolves problems, finding the root cause of issues to provide accurate answers and facilitate solutions.
- Coordinates services with the HRIS, human resource functions, and employee relations programs to ensure compliance.
- Performs other duties as assigned.
- Complies with all policies and standards.
- Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
- At Conduent, _
- we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible._

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