Bilingual Customer Service Associate

hace 2 meses

Ciudad de México CDMX Amex A tiempo completo

**You Lead the Way. We’ve Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day-from curating a unique travel or lifestyle experience to helping them with their everyday needs. And you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Find your place in service on #TeamAmex.

**Role & Responsibilities**:
Utilizing your skills, experience and passion for customer service to help propel your team and its business partners to success.

**What would you do every day as a Customer Care Professional?**
- Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality.
- Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure.
- Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments that deepen customer engagement and loyalty.
- Utilize your “service oriented” personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand.
- Address general and account-specific customer inquiries
- statement inquiries, card replacement, make payments, rewards redemption, etc., and update customer account information.
- Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution.
- Meet and exceed performance goals that include, but are not limited to: sales rates, quality goals, compliance regulations and productivity targets, & customer performance metrics.

**Minimum Qualifications**:

- Strong written and communication skills to be able to converse effectively and naturally with our Card Members to deepen client relationships and drive satisfaction.
- Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics, and remain positive through change and stressful situations.
- Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call.
- Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices.
- Driven to please by providing the ultimate experience for our Card Members on every interaction.
- Timeliness and reliability.

**Preferred Skills**:

- Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem solving skills.
- Customer service and consultative sales environment experience preferred.
- Passion for consultative sales, recommending products or solutions tailored to each customer.
- Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end.

**Additional Requirements**:

- Flexibility to work anytime between 6:00 am-12:00 am, including weekends.
- Hybrid Environment
- on site expectation 3 days/week.
- Workplace Flexibility: Full time. Shift flexibility requirements.
- American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

- Competitive base salaries
- Bonus incentives

  • Bilingual Customer Service Associate

    hace 4 semanas

    Ciudad de México, Ciudad de México Amazon A tiempo completo

    Job Title: Bilingual Dsl AssociateJob Summary:We are seeking a highly motivated and customer-focused Bilingual Dsl Associate to join our team at Amazon. As a Bilingual Dsl Associate, you will play a critical role in ensuring the success of our customers by providing exceptional service and support in a fast-paced and dynamic...

  • Customer Service Coordinator

    hace 1 mes

    Ciudad de México, Ciudad de México AIG A tiempo completo

    Customer Service Coordinator (Bilingual)AIG is seeking a highly skilled and motivated Customer Service Coordinator (Bilingual) to join our team in Mexico City. As a Customer Service Coordinator (Bilingual), you will be responsible for providing exceptional customer service to our clients in Spanish and English, ensuring that their needs are met and...

  • Bilingual Customer Service Representative

    hace 4 semanas

    Ciudad de México, Ciudad de México TTEC A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated Bilingual Customer Service Representative to join our team in Mexico City. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in both Spanish and English.Key ResponsibilitiesAnswer incoming communications from customers...

  • Bilingual Customer Service Representative

    hace 4 semanas

    Ciudad de México, Ciudad de México TTEC A tiempo completo

    Customer Service Representative OpportunityWe're seeking a skilled and compassionate Bilingual Customer Service Representative to join our team. As a remote customer experience representative, you'll play a vital role in delivering exceptional customer service and support.About the RoleAs a Spanish-English Customer Support Specialist, you'll be responsible...

  • Customer Service Associate

    hace 5 meses

    Ciudad de México UST A tiempo completo

    **Customer Service Associate** **Associate III - BPM **Who we are**: UST HealthProof is a dynamic company with a mission to lower the cost of care and deliver the future of healthcare. Our consumer-centric approach gives our health plan customers a modern infrastructure and reduced administrative costs, helping to drive better business results for our...

  • Bilingual Customer Service Representative

    hace 3 meses

    Ciudad de México, CDMX SpotOn: Corporate A tiempo completo

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...

  • Bilingual Customer Service Representative

    hace 4 semanas

    Ciudad de México, Ciudad de México AMEX A tiempo completo

    Unlock Your Potential with American ExpressAt American Express, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Bilingual Customer Service Advisor, you'll play a critical role in helping us achieve this goal.About the RoleWe're seeking a highly skilled and customer-focused individual to join our...

  • Bilingual Customer Service Representative

    hace 2 meses

    Ciudad de México, CDMX TTEC A tiempo completo

    Bilingual Customer Service Representative - Spanish-English - Remote **Bilingual Customer Service Representative - Spanish-English - Remote** **Breaking News: TTEC obtained the “Best Workplaces 2023” recognition from CompuTrabajo, the employment leader in Mexico.** COVID-19 Note: For the safety of you and our employees, we have built a virtual...

  • Bilingual Customer Service Representative

    hace 1 mes

    Ciudad de México, CDMX SpotOn: Corporate A tiempo completo

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...

  • Bilingual Customer Service Representative

    hace 3 meses

    Ciudad de México, CDMX SpotOn: Corporate A tiempo completo

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...

  • Bilingual Customer Service Representative

    hace 2 meses

    Ciudad de México, CDMX TTEC A tiempo completo

    Bilingual Customer Service Representative - Spanish-English **Bilingual Customer Service Representative - Spanish-English** **Breaking News: TTEC obtained the “Great Place to Work” certification in Mexico.** Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a **Bilingual Customer Service...

  • Bilingual Customer Service Representative

    hace 3 meses

    Ciudad de México, CDMX Percepta International A tiempo completo

    Bilingual Customer Service Representative MX-DF-Mexico DF **Description**: At Percepta, we bring first-class service across each market we support. As a **Bilingual Customer Service Representative (English/Spanish) **working on-site in **Mexico City**, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the...

  • Bilingual Customer Service Representative

    hace 1 mes

    Ciudad de México, CDMX SpotOn: Corporate A tiempo completo

    At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...

  • Bilingual Customer Service Representative

    hace 2 semanas

    Ciudad de México, Ciudad de México TTEC A tiempo completo

    Unlock Your Potential as a Bilingual Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you have a flair for languages and a knack for problem-solving? We're seeking a highly skilled Bilingual Customer Service Representative to join our team at TTEC in Mexico City.As a Bilingual Customer Service...

  • Customer Service Representative Bilingual

    hace 2 semanas

    Ciudad de México, Ciudad de México Licona Insurance A tiempo completo

    At Licona Insurance, we are seeking a highly skilled Customer Service Representative Bilingual to join our team. This role is responsible for handling inbound and outbound calls from customers regarding inquiries, complaints, and service support.**Key Responsibilities:**We are looking for a professional who can provide exceptional customer service while...

  • Bilingual Customer Service Representative

    hace 4 semanas

    Ciudad de México, Ciudad de México Empleando Mexico A tiempo completo

    **Vacante para la empresa Empleando Mexico en Cancun, Quintana Roo****Job Summary:**We are seeking a highly skilled Bilingual Customer Service Agent to join our team at Empleando Mexico in Cancun, Quintana Roo. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling customer inquiries,...

  • Customer Service Associate Trainee

    hace 3 semanas

    Ciudad de México, Ciudad de México Speed Fc Cart A tiempo completo

    **Job Summary**:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate Trainee. As a key member of our Speed Fc/ Cart team, you will be responsible for providing exceptional customer service and support to our clients.**Key Responsibilities**:Provide timely and effective customer service and support...

  • Customer Service Associate Trainee

    hace 4 semanas

    Ciudad de México, Ciudad de México Speed Fc Cart A tiempo completo

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Associate Trainee to join our team at Speed Fc/Cart. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and ensuring customer satisfaction.Key ResponsibilitiesProvide excellent customer...

  • Bilingual Customer Service Representative

    hace 4 semanas

    Ciudad de México, Ciudad de México American Express A tiempo completo

    About the Role:We are seeking a highly skilled and customer-focused Bilingual Customer Care Professional to join our team at American Express. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, resolving their inquiries and concerns, and providing personalized solutions to meet their...

  • Bilingual Customer Service Representative

    hace 2 meses

    Ciudad de México, Ciudad de México Maersk A tiempo completo

    About the RoleWe are seeking a highly skilled and motivated individual to join our team as a Bilingual Contact Center Representative. As a key member of our Global Service Center, you will play a critical role in delivering exceptional customer experiences through inbound and outbound calls.Key ResponsibilitiesProvide world-class customer service via phone...