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Bilingual Customer Service Representative

hace 1 mes

Ciudad de México, Ciudad de México Empleando Mexico A tiempo completo

**Vacante para la empresa Empleando Mexico en Cancun, Quintana Roo**

**Job Summary:**

We are seeking a highly skilled Bilingual Customer Service Agent to join our team at Empleando Mexico in Cancun, Quintana Roo. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.

**Responsibilities:**

• Provide top-notch customer service to clients via phone, email, and chat

• Respond to customer inquiries and resolve issues in a timely and professional manner

• Handle customer complaints and concerns in a fair and respectful manner

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Stay up-to-date on product knowledge and company policies to provide accurate information to customers

**Requirements:**

• Advanced English language skills (essential)

• Minimum 1 year experience in customer service

• Excellent communication and problem-solving skills

• Ability to work in a fast-paced environment and meet deadlines

• Availability to work on-site in Cancun, Quintana Roo

**What We Offer:**

• Competitive salary and benefits package

• Opportunities for growth and professional development

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance

**Education and Experience:**

• Media Superior education

• Nivel Medio experience

• Atencion al cliente function

• Hospital y Cuidados de la Salud industry

**Skills:**

• Comunicacion efectiva

• Escucha activa

• Seguimiento de solicitudes