Bilingual Customer Service Representative
hace 2 meses
We are seeking a highly skilled and motivated individual to join our team as a Bilingual Contact Center Representative. As a key member of our Global Service Center, you will play a critical role in delivering exceptional customer experiences through inbound and outbound calls.
Key Responsibilities- Provide world-class customer service via phone and email, resolving last-mile delivery logistics issues and ensuring customer satisfaction.
- Coordinate communication between customers, delivery teams, stores, and warehouses to ensure seamless logistics operations.
- Meet customer service KPIs targets and demonstrate a commitment to excellence in customer experience.
- Collaborate with cross-functional teams to drive process improvements and enhance customer satisfaction.
- English language proficiency at C1 level.
- High school diploma or equivalent required; bachelor's degree preferred.
- Minimum 2 years of contact center experience, preferably in retail or logistics.
- Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- Ability to work a standard shift between 4:30 AM and 12 AM, with flexibility to work holidays and weekends.
We offer a competitive compensation and benefits package, as well as opportunities for professional growth and development. Our team is passionate about delivering exceptional customer experiences, and we are committed to creating a positive and inclusive work environment.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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