Customer Care Analyst I

hace 3 semanas

Ciudad de México Emerson A tiempo completo

**Responsibilities**
- Receive, review and process customer purchase orders and accurately upload, enter, and book the related order in business systems
- Perform technical review of orders to ensure the processing of correct product(s) and the availability of all the technical requirements and documentation needed by the factory and or customer
- Using the established standards, check that all information supplied by the customer is correct and complete to ensure the customer receives the product they need and at the time they need it
- Collect and save needed information and documentation to ensure compliance with record retention and documentation procedures
- Complete all certifications and trainings required for the successful performance of this role, fulfill quality requirements (audit, certifications, etc.)
- Attend to some of the customer inquiries through different communications channels, working closely with the order management specialist, inside sales, sales force, factories, and other quote to cash teams
- Ensure compliance with import/export, contract, and government requirements. Screen orders for compliance with the business unit Terms and Conditions, agreements and standards
- Provide consulting support to Order Management when processing an order
- Achieve targets on productivity, service levels, and quality
- Perform other duties as required

**Requirements**:

- Education:

- Technical or Bachelor’s Degree in engineering
- Experience: at least 3 year of customer service experience is preferred
- Solid prioritizing and organizational skills along with being a self-starter
- Has an interest in the mix of technical, customer service, and sales
- Willing to work on flexible shift schedule based on business needs

**Competencies**

These are the main competencies required for this position:

- Collaborates
- Action Oriented
- Customer Focus
- Nimble Learning
- Plans and Aligns

**Work Requirements**

The initial requirement is to Work in a Schedule to Support Latin America entities limited to that, so this could represent a work schedule from 6am to 3pm, or 7am to 4pm or 8am to 5pm.

  • Associate Customer Care

    hace 7 días

    Ciudad de México Fadv A tiempo completo

    The  Associate Customer Care Representative  (Associate CCR) receives, evaluates, and answers customer inquiries in a timely manner. The Associate CCR interacts with customers via phone, chat, and email to provide information in response to routine inquiries about background check searches and may handle and resolve general issues or complaints....

  • Customer Care Supervisor

    hace 1 mes

    Ciudad de México Wild Fork A tiempo completo

    Description Wildfork.mx is an e-commerce company that delivers high-quality food products directly to customers' homes. We are committed to providing our customers with exceptional service and quality products. Job Summary: **Responsibilities**: - Supervise and manage a team of 5 customer care representatives - Ensure that customer care representatives...

  • Global Customer Care

    hace 7 días

    Ciudad de México Ciena Corporation A tiempo completo

    Please navigate the suggestions using the tab key Enter Location Refine your search Category Data Analytics ( 3 ) jobs Finance, Accounting & Audit ( 1 ) job Global Customer Care ( 16 ) jobs Global Services ( 3 ) jobs IT ( 13 ) jobs Interns, Students & Temporary ( 11 ) jobs Learning ( 1 ) job Legal ( 1 ) job Marketing & Communications ( 3 ) jobs ...

  • Analyst I

    hace 1 mes

    Ciudad de México Santander A tiempo completo

    Analyst I Country: Mexico **WHAT YOU WILL BE DOING** 1. No experiência requerida. 2. Realizar actividades de apoyo de acuerdo a estándares, procedimientos y directrices específicas en alguna de las áreas de expertis de Santander Corporate & Investment Banking: Global transactional banking, Mercados, Global Debt Financial, ACPM, Corporate Investment...

  • Workday Application Support Analyst

    hace 5 días

    Ciudad de México Fresenius Medical Care A tiempo completo

    Provide Workday HR technology support as part of a team working on a regional HR systems support team 2. Respond promptly to inquiries, requests and issues submitted by HR staff, global process owners and other HR functions submitted through the ticketing system. The ASA Level 2 Analyst will be responsible for resolving increasingly complex system and...

  • Customer Care

    hace 1 mes

    Ciudad de México MultiLatin Background Screening A tiempo completo

    Importante Consultoría de Servicios Internacional solicita: Buscamos tu talento como: **CUSTOMER CARE - ATENCION A CLIENTES - SECTOR CORPORATIVOS** - **URGENTE**_ **Requisitos**: - Licenciatura trunca o Terminada - 3 años de experiência desempeñándose como customer care, customer service, atención a clientes a sector corporativos, asistencia de...

  • Customer Care Expert

    hace 1 mes

    México Ria A tiempo completo

    Our Customer Care Expert may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each customer. Our Customer Care Expert will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. Aligning to our organizational...

  • Sales Operations Analyst I

    hace 1 mes

    Ciudad de México Thermo Fisher Scientific A tiempo completo

    Actividades principales para el Sales Operations Analyst I- - Realizar el Alta clientes y Alta proveedores - Apoyo a Customer Service para el alta de productos en JDE - Recepción de solicitudes de contratos comodato, compraventa, convenios modificatorios, cartas préstamo internas y externas y trabajo en conjunto con el Departamento Legal. - Redacción de...

  • Sales Operations Analyst I

    hace 1 mes

    Ciudad de México Thermo Fisher Scientific A tiempo completo

    **Actividades principales para el Sales Operations Analyst I**: - ** Realizar el Alta clientes y Alta proveedores**: - ** Apoyo a Customer Service para el alta de productos en JDE**: - ** Recepción de solicitudes de contratos comodato, compraventa, convenios modificatorios, cartas prestamo internas y externas y trabajo en conjunto con el Departamento...

  • Customer Care Agent

    hace 1 mes

    México Scalepex A tiempo completo

    We are looking for Customer Care Agents to join the on-site team. **About our team** At Scalepex, we rely on knowledgeable professionals to interact with our valued customers who have questions or concerns. We’re looking for highly skilled customer care representatives to join our team, managing a large volume of inbound calls to assist customers...

  • Digital Business Analyst

    hace 3 semanas

    Ciudad de México Diageo A tiempo completo

    Digital Business Analyst (Customer Value Stream) page is loaded Digital Business Analyst (Customer Value Stream) Apply locations Mexico City, Mexico Bogota, Colombia time type Full time posted on Posted 4 Days Ago job requisition id JR1089127 Job Description : Diageo is the world’s leading premium drinks company with an outstanding collection of...

  • Customer Care Specialist

    hace 1 mes

    Ciudad de México Intugo A tiempo completo

    **ON-SITE** position (TecnoParque, Azcapotzalco) ESSENTIAL FUNCTIONS & RESPONSIBILITIES - Take ownership of clients and work diligently to resolve customer’s technical issues, complaints and questions and provide outstanding service. - Efficiently and effectively manage client accounts, maintain all required records, promptly address any issues as they...

  • Customer Success Analyst

    hace 4 semanas

    Ciudad de México TigerConnect A tiempo completo

    TigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we...

  • Asistente de Customer Care

    hace 1 mes

    México AIR SEA CARGO A tiempo completo

    AIR SEA CARGO por apertura de nuevas sucursales solicita: **Asistente de Customer Care & Pricing** **Requisitos**: - Lic. en Negocios Internacionales, Comercio Exterior o carrera afín. - Experiência mínima de dos años en área de atención a clientes, customer service, o área afín. - Ingles Avanzado ( Hablado y escrito) Principales...

  • Customer Care Specialist

    hace 7 días

    Santiago de Querétaro, México Kerry A tiempo completo

    O verview of role: The Customer Care Specialist is responsible for supporting delivery of a world class customer experience to our customers. Delivering critical support in line with agreed service levels for the overall Customer Care organization. Demonstrating ownership & accountability, ensuring customer requirements related to customer orders service...

  • Customer Care Specialist

    hace 4 semanas

    México Kerry A tiempo completo

    **Requisition ID **49825 **Position Type **FT Permanent **Recruiter** **Posting Type** DNI Leading to better encompasses all we do at Kerry, it's how we've become the worlds leading taste and nutrition company. Whether it's building and manufacturing sustainable solutions for food, beverage or pharmaceutical consumers, our commitment to lead the world to...

  • Mex Analyst I

    hace 4 semanas

    México Santander A tiempo completo

    MEX Analyst I Country: Mexico **WHAT YOU WILL BE DOING** 1. No experiência requerida. 2. Realizar actividades de apoyo de acuerdo a estándares, procedimientos y directrices específicas en alguna de las áreas de expertis de Santander Corporate & Investment Banking: Global transactional banking, Mercados, Global Debt Financial, ACPM, Corporate...

  • Analyst Fraude Prevention

    hace 4 semanas

    Ciudad de México Clip A tiempo completo

    **The Role** We are looking for an Analyst for the Fraud Prevention and Customer Success to be part of this amazing and fast growing fintech, the Fraud Prevention analyst must be an enthusiastic person and with a lot of empathy for our trades, the fraud analyst Fraud Prevention must have knowledge of fraud patterns and risk networks as well as handle...

  • Digital Business Analyst

    hace 2 días

    Ciudad de México Diageo A tiempo completo

    Digital Business Analyst (Customer Value Stream) page is loaded Digital Business Analyst (Customer Value Stream) Apply locations Mexico City, Mexico Bogota, Colombia time type Full time posted on Posted 23 Days Ago job requisition id JR1089127 Job Description : Diageo is the world’s leading premium drinks company with an outstanding collection of...

  • Customer Care Specialist

    hace 7 días

    Ciudad de México YouScan A tiempo completo

    We're seeking a customer care specialist in Mexico City to join YouScan Customer Success team. This professional will work with prospective, new, and paying customers, so this role combines sales development and customer service responsibilities with the prospect of growing into an account manager position. It's an entry-level position that requires about 1...