Customer Success Manager

hace 3 días

Ciudad de México, Ciudad de México Teradata Group A tiempo completo

About the Role

We are seeking a highly skilled Customer Success Manager to join our team at Teradata Group. As a key member of our sales team, you will be responsible for managing and curating existing customer relationships to drive business growth, customer value, satisfaction, and retention within assigned banking accounts.

Key Responsibilities

  • Develop and establish new business relationships with senior/executive management, IT decision makers, and other key stakeholders to increase customer satisfaction and expansion opportunities.
  • Lead the development of relevant and actionable customer success plans, partnering internally to ensure successful delivery of related services and support functions.
  • Drive utilization of Teradata software and services through education and strategy sessions to ensure customers are successful in their adoption of Teradata technology.
  • Provide customer education on how to use Teradata solutions to solve their most demanding business challenges.
  • Trusted advisor to the client and facilitator of additional Teradata SMEs and functions.
  • Identify and mitigate business churn risks, devising action plans to prevent and/or overcome.

What We Offer

As a Customer Success Manager at Teradata Group, you will have the opportunity to work with leading financial institutions, promoting analytic solutions for large enterprises in a pre-sales or customer-facing role. You will be a results-oriented strategic thinker with a proven track record of long-range planning, a self-starter who is creative and driven, with strong communication and presentation skills.

Requirements

  • BA, BS, MBA, or MS in business, technical, or professional discipline or equivalent work experience.
  • 10+ years of experience in customer-facing roles with strong exposure and knowledge of the banking industry.
  • Possess a keen interest in and understanding of developments in data and analytic technologies.
  • Experience in promoting analytic solutions for large enterprises in either a pre-sales or customer-facing role.
  • A clear, confident, and persuasive communicator who can craft, summarize, and deliver messaging for various groups of users, influencers, and stakeholders.
  • Demonstrate ability to understand customer's needs and provide thought leadership to influence and build trust at different levels.
  • Possess the ability to multi-task and manage competing priorities across multiple customers.
  • Strong analytical and problem-solving skills and an ability to manage complexity in a frequently changing environment.
  • Demonstrate excellent organizational and people skills.
  • Spanish/English language skills.
  • Domestic & International Travel will be a pre-requisite for this role.

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