Service Specialist
hace 4 meses
Service Specialist**Application deadline**:Oct 15, 2024**Workplace**:Hybrid Position**Job Location (Short)**:Cancun, Quintana Roo, Mexico**Contract Type**:Full-Time**Employment Type**:Regular¿Estás entusiasmado/a en brindar experiências de servicio de calidad a los clientes mientras promueves soluciones sostenibles? Si es así, queremos saber de ti Grundfos está buscando un/a Especialista en Servicio para unirse a nuestro equipo de Servicio y Soluciones. ¿Estás preparado/a para el desafío?
**¿En qué consiste el trabajo?**
Como Especialista en Servicio en Grundfos, serás responsable de brindar soporte técnico y administrativo para nuestros equipos de bombeo electromecánico, incluyendo paneles de control. Esto involucrará tanto diagnóstico y reparación remota como en el lugar, así como soporte técnico a través de correo electrónico, llamadas o mensajes. Tu experiência técnica será una parte crucial de tu rol, ya que alrededor del 60% del trabajo requiere habilidades técnicas. Además, serás responsable de aplicar este conocimiento para proporcionar servicios efectivos postventa en los mercados locales/regionales de Grundfos.
Serás responsable de mantener programas de servicio, metodologías de resolución de problemas para productos existentes y asegurarte de demostrar constantemente una comprensión de las necesidades del cliente. Aunque principalmente es un papel técnico, alrededor del 40% del rol del Especialista en Servicio implicará tareas administrativas. Trabajarás dentro de un área o unidad funcional, colaborando estrechamente con otros miembros del equipo. En general, este rol será clave para garantizar que sigamos ofreciendo servicios y soluciones innovadoras a nuestros clientes.
**Tus principales responsabilidades**:
- Brindar experiência técnica en servicio postventa, resolver problemas en bombas y sistemas de bombeo, y ofrecer soluciones prácticas y asistencia a clientes y socios comerciales.
- Mantener y asegurar la precisión de la documentación relacionada con el servicio.
- Proporcionar entrenamiento de productos y soporte técnico a clientes y colegas, tanto para productos nuevos como existentes y sus aplicaciones.
- Colaborar con equipos de introducción de productos y calidad para asegurar que los comentarios relacionados con el servicio se incorporen en los nuevos diseños de productos e iniciativas de calidad.
- Analizar datos de fallas y reportar los hallazgos para apoyar las actividades de acciones correctivas.
- Desarrollar procedimientos y instrucciones de trabajo relacionados con el servicio para agilizar los procesos, asegurando consistencia en toda la red de servicio global.
**Tu perfil**:
Imaginamos que tienes:
- Un título profesional en Ingeniería relacionado con Mecánica, Eléctrica, Electrónica, Sistemas Industriales, Mecatrónica o un campo de estudio relacionado.
- Experiência en mantenimiento de equipos electromecánicos. Se requiere experiência en el campo.
- Nível de inglés avanzado.
- Experiência en brindar soporte técnico, entrenamiento de productos y servicio al cliente.
- Buenas habilidades para resolver problemas y atención al detalle son esenciales.
**¿Qué tenemos para ti?**
Ya sea desarrollando habilidades de liderazgo o avanzando aún más en tu experiência, te apoyaremos con oportunidades continuas de aprendizaje y desarrollo, para ayudarte a discutir y guiar tu camino profesional a largo plazo en Grundfos. Serás recibido/a desde el primer día en un entorno inclusivo y confiable, guiado por seis valores fundamentales.
Además, tus beneficios diarios incluyen:
- Horarios de trabajo flexibles y hasta 3 días adicionales de permiso remunerado para trabajo voluntario de tu elección.
- Bonificaciones anuales, seguro de salud, consultores de bienestar internos y programas.
- Acceso a la moderna Academia de Grundfos para continuar tu desarrollo tanto personal como profesional.
- Entorno diverso e inclusivo con foros liderados por empleados que ofrecen a los colegas un lugar seguro para conectarse y compartir abiertamente.
**¿Quieres saber más?**
Si este trabajo te resulta interesante, por favor envía tu currículum haciendo clic en **"Aplicar".**
Para profundizar en el universo de Grundfos, síguenos en LinkedIn o Youtube, y para conocer a algunos de tus futuros colegas y por qué les encanta trabajar en Grundfos, visita Conoce a nuestra gente.
**Esperamos tener noticias tuyas.**
**About Grundfos**
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of o
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