Customer Service Specialist

hace 1 mes


Cancún, Quintana Roo, México AdriaScan A tiempo completo
About AdriaScan

We are a leading global provider of passport and ID scanning solutions for the travel and hospitality industries. Since our inception in 2006, we have successfully implemented our solutions for over 2,500 customers across more than 110 countries worldwide.

Our solutions have become industry standards, and we are proud to be approved suppliers for some of the largest hotel groups, including Marriott, Hilton, Accor, and IHG.

In line with our growing success in the global market, we are now expanding our team.

Job Summary

We are seeking a highly motivated Customer Service Specialist to join our team. As a key member of our customer support team, you will be responsible for ensuring that all company customers receive top-notch service and support.

Your primary responsibilities will include:

  • Maintaining high levels of customer satisfaction by providing timely and effective solutions to customer inquiries and issues.
  • Communicating with customers via email and phone to resolve their queries and concerns.
  • Providing first-level technical support to customers.
  • Collaborating with other departments, such as support, development, and sales, to resolve complex customer issues.
  • Keeping customer accounts and information up to date.
  • Creating weekly reports for management to track customer satisfaction and support metrics.
Requirements

To succeed in this role, you should have:

  • Experience in using Salesforce, which is an advantage.
  • Familiarity with Microsoft Office (Word, Excel, Outlook).
Languages

You must be fluent in English and Spanish.

Please note that the job interview will be conducted in English.

Benefits

We offer a range of benefits to our employees, including:

  • A relaxed working atmosphere in a fast-paced and growing business environment.
  • The possibility of promotion and pay rise based on your performance and increased responsibilities.
Estimated Salary: $45,000 - $55,000 per annum

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