Customer Service Specialist
hace 1 mes
We are a leading global provider of passport and ID scanning solutions for the travel and hospitality industries. Since our inception in 2006, we have successfully implemented our solutions for over 2,500 customers across more than 110 countries worldwide.
Our solutions have become industry standards, and we are proud to be approved suppliers for some of the largest hotel groups, including Marriott, Hilton, Accor, and IHG.
In line with our growing success in the global market, we are now expanding our team.
Job SummaryWe are seeking a highly motivated Customer Service Specialist to join our team. As a key member of our customer support team, you will be responsible for ensuring that all company customers receive top-notch service and support.
Your primary responsibilities will include:
- Maintaining high levels of customer satisfaction by providing timely and effective solutions to customer inquiries and issues.
- Communicating with customers via email and phone to resolve their queries and concerns.
- Providing first-level technical support to customers.
- Collaborating with other departments, such as support, development, and sales, to resolve complex customer issues.
- Keeping customer accounts and information up to date.
- Creating weekly reports for management to track customer satisfaction and support metrics.
To succeed in this role, you should have:
- Experience in using Salesforce, which is an advantage.
- Familiarity with Microsoft Office (Word, Excel, Outlook).
You must be fluent in English and Spanish.
Please note that the job interview will be conducted in English.
BenefitsWe offer a range of benefits to our employees, including:
- A relaxed working atmosphere in a fast-paced and growing business environment.
- The possibility of promotion and pay rise based on your performance and increased responsibilities.
-
Customer Service Specialist
hace 3 semanas
Cancún, Quintana Roo, México Marriott International, Inc A tiempo completoAbout the Role:As a Customer Service Specialist, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay with us is memorable and enjoyable. Your role will involve handling guest inquiries, resolving issues, and providing information on hotel facilities and services.Key Responsibilities:Welcoming and...
-
Customer Service Specialist
hace 4 semanas
Cancún, Quintana Roo, México Solenis A tiempo completoSolenis is seeking a highly skilled Customer Service Specialist to join our team. In this role, you will be responsible for meeting with key account customers and large clients who have defined contract or SLA agreements and goals to be achieved.You will work closely with assigned customers to run commercial technical work involving monitoring processes,...
-
Customer Service Specialist
hace 1 mes
Cancún, Quintana Roo, México Marriott International, Inc A tiempo completoJob SummaryWe are seeking a skilled Customer Service Specialist to join our team.Key ResponsibilitiesProcess all payment methods in accordance with Accounting procedures and policies, follow property control audit standards and cash handling procedures, and obtain assigned bank and ensure accuracy of contracted monies. Count bank at end of shift, complete...
-
Customer Service Ambassador
hace 5 días
Cancún, Quintana Roo, México Wundle Mobile A tiempo completoWe're seeking a highly skilled and empathetic Customer Service Representative to join our dynamic team at Wundle Mobile. As a part-time remote worker, you'll be the frontline ambassador for our company, delivering exceptional customer service to our valued clients.**What We Offer:**A competitive hourly rate of $8 CAD per hour, paid in CAD, with bonus...
-
Customer Service Hostess
hace 4 semanas
Cancún, Quintana Roo, México Marriott International, Inc A tiempo completoWe are seeking a Customer Service Hostess to join our team at the JW Marriott Cancun Resort & Spa.Job SummaryThe Customer Service Hostess will be responsible for providing exceptional customer service to guests, processing payments, and maintaining a clean and organized workspace.ResponsibilitiesProvide warm and welcoming service to guests, ensuring their...
-
Cancun Transportation Specialist
hace 4 semanas
Cancún, Quintana Roo, México FCM Travel A tiempo completoAt FCM Travel, we are seeking a highly skilled Cancun Transportation Specialist to join our team.We offer a competitive salary of $45,000 - $55,000 per annum, depending on experience, plus benefits.About the RoleThe Cancun Transportation Specialist will be responsible for providing exceptional customer service and ensuring the safe transportation of clients...
-
Delta Customer Service Representative
hace 3 semanas
Cancún, Quintana Roo, México Delta Air Lines, Inc. A tiempo completo**Job Overview:**We are seeking a highly motivated and customer-focused individual to join our team as a Part Time Seasonal Customer Service Agent. As a key member of our front-line staff, you will be responsible for delivering world-class service to our customers.Main Responsibilities:Support the Customer Service team in providing exceptional service to all...
-
Customer Support Specialist – Spanish Language Expert
hace 3 semanas
Cancún, Quintana Roo, México AdriaScan A tiempo completoAbout AdriaScanAs a global provider of passport/ID scanning solutions, AdriaScan has been serving the travel and hospitality industries since 2006. Our cutting-edge technology has been implemented by over 2,500 customers across more than 110 countries worldwide.We are proud to be an approved supplier of passport/ID scanning solutions for some of the largest...
-
Customer Service Associate
hace 1 mes
Cancún, Quintana Roo, México Marriott International, Inc A tiempo completoJoin Marriott International, Inc. as a Customer Service Associate and contribute to delivering exceptional guest experiences in the hospitality industry.About the Role:We are seeking a skilled Customer Service Associate to join our team at JW Marriott Cancun Resort & Spa. As a key member of our Front Desk team, you will be responsible for providing warm and...
-
Customer Service Ambassador
hace 4 semanas
Cancún, Quintana Roo, México Marriott International, Inc A tiempo completoAbout UsMarriott International, Inc. is a leading hospitality company with a portfolio of 30 brands and over 7,000 properties worldwide.Job DescriptionWe are seeking a talented and customer-focused individual to join our team as a Customer Service Ambassador in our hotel operations.As a Customer Service Ambassador, you will be responsible for delivering...
-
Fine Dining Service Specialist
hace 7 días
Cancún, Quintana Roo, México Marriott International, Inc A tiempo completo**Job Overview**We are seeking a skilled Fine Dining Service Specialist to join our team at the JW Marriott Cancun Resort & Spa. As a key member of our culinary staff, you will be responsible for delivering exceptional food and beverage service to our guests.**Key Responsibilities** Serve food courses and beverages to guests in a timely and efficient manner....
-
Customer Service Representative
hace 1 mes
Cancún, Quintana Roo, México Gbs México A tiempo completoGbs México is an international company with a strong presence in customer service and vacation package sales. With over 10 years of experience working with prestigious brands, we are seeking a passionate and skilled Executive Service Agent to join our team.As an Executive Service Agent, you will be responsible for personalizing and solving client requests...
-
Customer Service Representative
hace 1 mes
Cancún, Quintana Roo, México Marriott International, Inc A tiempo completoOverview:Maintain exceptional customer experiences as a Customer Service Representative at Marriott International. This role is ideal for individuals who enjoy working in fast-paced retail environments and are passionate about delivering outstanding service.About the Job:This position involves providing top-notch customer service, responding to customer...
-
Café Service Specialist
hace 7 días
Cancún, Quintana Roo, México Marriott International, Inc A tiempo completoAbout Marriott International, Inc.">We are a global hospitality leader, with a portfolio of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. Our commitment to non-discrimination and fostering an inclusive work environment makes us an ideal place for talented individuals to grow their careers.Salary:...
-
Customer Service Representative
hace 1 mes
Cancún, Quintana Roo, México SOLHUM A tiempo completoAbout SOLHUMSOLHUM is a dynamic and innovative company seeking a Bilingual Customer Service Executive to join our team in Cancun.Job Type: Full-time, On-siteAbout the JobWe are looking for an experienced professional to handle customer inquiries, provide information, and offer our services. This role requires strong communication skills, ability to work...
-
Cashier and Customer Service Representative
hace 1 semana
Cancún, Quintana Roo, México Marriott International, Inc A tiempo completoAbout the RoleWe are seeking a highly motivated and organized Cashier and Customer Service Representative to join our team at Marriott International, Inc.Job SummaryThis role is responsible for processing all payment methods in accordance with Accounting procedures and policies. The ideal candidate will have excellent communication skills, be able to work...
-
Customer Service Representative
hace 3 semanas
Cancún, Quintana Roo, México Delta Air Lines, Inc. A tiempo completoWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Delta Air Lines, Inc.**Job Overview:**The successful candidate will be responsible for providing exceptional customer service to passengers in a fast-paced airport environment. This includes assisting with ticketing, baggage check-in,...
-
Luxury Service Ambassador
hace 4 semanas
Cancún, Quintana Roo, México Resort Global Network A tiempo completoResort Global Network, a leading provider of customer service and vacation package sales, is seeking a passionate Service Agent to join their team.The successful candidate will be responsible for providing exceptional service to clients before their arrival at the vacation destination, including reserving stays, attending to special requests, selling...
-
Customer Service Representative
hace 7 días
Cancún, Quintana Roo, México Marriott International, Inc A tiempo completo**Job Overview**We are seeking a dedicated Customer Service Representative to join our team at Marriott International. As a key member of our front-line staff, you will be responsible for providing exceptional guest service and ensuring that every interaction is a memorable one.**Key Responsibilities**In this role, you will be responsible for:Providing...
-
Customer Experience Specialist
hace 2 semanas
Cancún, Quintana Roo, México Marriott International, Inc A tiempo completoJob DescriptionWe are seeking a highly detail-oriented and organized Customer Experience Specialist to join our team at Marriott International, Inc. In this role, you will be responsible for ensuring the accuracy of financial data and maintaining confidentiality of sensitive information.Key Responsibilities:Verify the accuracy of financial data by checking...