Customer Care Representative I

hace 3 semanas


Tijuana, México SOLRITE A tiempo completo

**Key Responsibilities**:
*Resolve routine, complex, and unique questions/issues.

*Ensure facilitation of first-call resolution and customer satisfaction on all transactions handled.

*Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and empathy for the caller’s situation.

*Demonstrates accuracy in processing changes to customer financing agreements based on the information provided and identifies Homeowners signatures.

*Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer’s part and updates.

**Functional Skills**

**Solar and Call Center Exp a BIG PLUS......**

**Availability from Monday to Saturday ONSITE ONLY NO HOME OFFICE**

*Excellent level of communication skills (both written and verbal)

*Flexible and adaptable to business requirements for changes needed to service the customer

*Collaborate with peers and management on special projects and committees

*Ability to prioritize and multi-task

Pay: $16,800.00 - $19,000.00 per month

Application Question(s):

- Do you have availability from 6 am to 9 pm and Saturday?
- Are you available to work ONSITE? NO HOME OFFICE
- What is your English level, (A0/A1, A2,B1,B2,C1 or C2)

Work Location: In person

Application Deadline: 16/05/2024
Expected Start Date: 20/05/2024



  • Tijuana, México Emprego MX A tiempo completo

    Descripción y detalle de las actividades As the Customer Care Representative, you will ensure that customers receive the best service possible through processing orders, dealing with incoming calls, and working together with other departments cross-functionally to ensure the best possible outcome for our customers. Contributing towards the strategy and...


  • Tijuana, México Integon Service Co. A tiempo completo

    Job Summary: The Customer Care Operations Specialist is responsible for contributing to the leadership of the Customer Care team by mentoring representatives, monitoring and coaching performance, resolving escalated calls and providing advice and guidance to support achievement of department quality and productivity standards Key Responsibilities: - Coach...


  • Tijuana, México Integon Service Co. A tiempo completo

    Job Summary: The Customer Care Operations Specialist is responsible for contributing to the leadership of the Customer Care team by mentoring representatives, monitoring and coaching performance, resolving escalated calls and providing advice and guidance to support achievement of department quality and productivity standards Key Responsibilities: - Coach...


  • Tijuana, México TaskUS A tiempo completo

    **About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...


  • Tijuana, México BairesDev LLC A tiempo completo

    At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. Customer Care Representative...


  • Tijuana, México BairesDev LLC A tiempo completo

    At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley. Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide. Customer Care Representative...


  • Tijuana, México Integon Service Co. A tiempo completo

    Primary Purpose: Responsible for answering high volume inbound calls and providing effective quality customer service in regards to property loans. Support borrowers and agents by providing detailed information on how to service a loan, de-escalate calls and process. Essential Duties and Responsibilities: Following is a summary of the essential functions...


  • Tijuana, México Enovis México A tiempo completo

    **PLEASE DO SEND YOUR RESUME AT ENGLISH** **Job Summary** Patient Care Service (PCS) Representatives seek benefit coverage for patients from insurance groups with the responsibility of timely and compliant order entry, benefit verification and prompt follow up. This position works collaboratively with cross-functional internal and external teams to obtain...

  • Customer Care Specialist

    hace 3 semanas


    Tijuana, México SOLNOVA A tiempo completo

    SOLNOVA is searching for a Customer Care Specialist for our Support team. The Support representative is responsible for Assisting consumers who have applied for solar financing. We are looking for someone interested in the renewable energy sector and in a stable work environment on a transaction processing team. **(NO BACK TO BACK...


  • Tijuana, México Ossur México, S. de R. L. de C.V. A tiempo completo

    Descripción y detalle de las actividades As the Customer Care Representative, you will ensure that customers receive the best service possible through processing orders, dealing with incoming calls, and working together with other departments cross-functionally to ensure the best possible outcome for our customers. Contributing towards the strategy and...


  • Tijuana, México Call Center Services International S.A. de C.V. A tiempo completo

    **Customer Care Representative** **What you need.** - Need to have excellent verbal communication and interpersonal skills Spanish and English - Patience - you’ll encounter customers that might need extra support and you will need to be consistent in how you provide help, including your tone and effort. - Need to follow all call models/policies and...


  • Tijuana, México Sunrise Call Center A tiempo completo

    A **Customer Service Representative** is a professional who ensures an attentive and empathetic attention is given to customers seeking assistance of any kind. - **What qualities do we ask from our customer service reps?**_ A high level of customer service, reasonable call center, a friendly and professional telephone manner, basic problem solving skills,...


  • Tijuana, Baja California, México Ossur México, S. de R. L. de C.V. A tiempo completo

    y detalle de las actividadesAs the Customer Care Representative, you will ensure that customers receive the best service possible through processing orders, dealing with incoming calls, and working together with other departments cross-functionally to ensure the best possible outcome for our customers. Contributing towards the strategy and results within set...


  • Tijuana, Baja California, México Sunrise Call Center A tiempo completo

    A Customer Service Representative is a professional who ensures an attentive and empathetic attention is given to customers seeking assistance of any kind.- What qualities do we ask from our customer service reps?_A high level of customer service, reasonable call center, a friendly and professional telephone manner, basic problem solving skills,...


  • Tijuana, México Enovis A tiempo completo

    Job Description: The Customer Care Credit and Rebill Specialist is responsible for processing requests for credit, rebill and returns as needed. ESSENTIAL FUNCTIONS- Handles and resolves complex customer billing issues, ensuring effective resolution and an improved customer experience.- Collaborates and coordinates cross-functionally with Customer Care,...

  • Ngls Customer Care

    hace 3 semanas


    Tijuana, México Integon Service Co. A tiempo completo

    Job Summary: The Customer Care Associate ll is responsible for answering high volume inbound calls and providing effective quality customer service regarding property insurance. Support borrowers and contractors by providing detailed information on their insurance, de-escalate calls and process complaints and handle insurance disbursements. Key...


  • Tijuana, Baja California, México Sunrise Call Center A tiempo completo

    A Customer Service Representative is a professional who ensures an attentive and empathetic attention is given to customers seeking assistance of any kind.- What qualities do we ask from our customer service reps?_A high level of customer service, reasonable call center, a friendly and professional telephone manner, basic problem solving skills,...


  • Tijuana, México Current A tiempo completo

    Company Description Current (formerly GE Current, a Daintree Company) has unveiled a new brand identity following the historic acquisition of Hubbell’s Commercial & Industrial (C&I) Lighting business. The enterprise brand unites the companies under a single identity with one purpose: To deliver the innovation customers require, with solutions that create...


  • Tijuana, México Current A tiempo completo

    Company Description Current (formerly GE Current, a Daintree Company) has unveiled a new brand identity following the historic acquisition of Hubbell’s Commercial & Industrial (C&I) Lighting business. The enterprise brand unites the companies under a single identity with one purpose: To deliver the innovation customers require, with solutions that create...


  • Tijuana, México Tres R A tiempo completo

    **Vacante para la empresa Tres R en Tijuana, Baja California**: Customer service representative **CUSTOMER SERVICE.** **Si vives por**: - Tijuana - Rosarito - Tecate **Requisitos**: - Nível de ingles conversacional B2 A C1 - Manejo de computadora. **Ofrecemos**: - Prestaciónes de ley. - Caja de ahorro. - Fondo de ahorro. - Seguro de gastos...