Customer Service Professional

hace 1 semana


Edo de México UL Solutions A tiempo completo

Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments.
- Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.
- Prioritizes customer needs, determines any special requirements, and obtain required information and samples to open the project.
- Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system.
- Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information.
- Assembles all required reports and documents to be sent to the client in a complete package, measures and monitors customer satisfaction through customer satisfaction reviews, follows up on concerns, informs customer of the certification, and closes the project.
- Actively participates in teams to continuously improve and drive quality into ULs service to the customer.
- Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- Performs other duties as required.
- Higher Secondary Education (High School Diploma) and generally one year of customer service or sales experience.
- Demonstrated ability to respond appropriately to customer needs.
- Demonstrated ability to successfully multi-task.
- Demonstrated ability to work effectively with a diverse team.

A global leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth.

The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission.

We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future.

From the adoption of electrification to the enablement of 5G and new mobility, we collectively look toward new frontiers, working for a safer world. Our science is your advantage.

**Mission**:Working for a safer world



  • Edo. de México UL Solutions A tiempo completo

    Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments. Collects customer product information, identifies the industry that will perform work, and communicates completion...


  • Ciudad de México Current A tiempo completo

    Company Description **Job Description**: - Researches and resolves complaints to ensure customer retention and satisfaction. Maintains direct contact with numerous departments and multiple channels of distribution. - Ensures correct information is received and captured into orders and databases. - Promotes organization’s products and services always...


  • San Miguel de Cozumel, México DME Service Solutions A tiempo completo

    **Company name**: DME Service Solution **Department**: Operations **Job title**: Customer Service Representative **Location**: Hybrid **Reports to** : Customer Service Supervisor **Country** : Monterrey, Nuevo Leon, Mexico - **We offer**:_ - _**Home office - **_including_ **the training **_ - _**The company will provide the equipment**_ - _**100% Paid...


  • San Miguel de Cozumel, México DME Service Solutions A tiempo completo

    **Company name**: DME Service Solution **Department**: Operations **Job title**: Customer Service Representative **Location**: Hybrid **Reports to** : Customer Service Supervisor **Country** : Monterrey, Nuevo Leon, Mexico - **We offer**:_ - _**Home office - **_including_ **the training **_ - _**The company will provide the equipment**_ - _**100% Paid...


  • Ciudad de México The Functionary A tiempo completo

    Summary of the position 1. Answering customer inquiries: Customer Service Representatives are responsible for answering customer questions and providing information about products, services, and company policies. They must be knowledgeable about the company's products and services to provide accurate and helpful information. 2. Resolving customer...


  • Ciudad de México, Ciudad de México Current A tiempo completo

    Company DescriptionJob Description: Researches and resolves complaints to ensure customer retention and satisfaction. Maintains direct contact with numerous departments and multiple channels of distribution. Ensures correct information is received and captured into orders and databases. Promotes organization's products and services always aligned with...


  • México Local Service Pro Plumbing A tiempo completo

    Great opportunity to join a stable family-owned company with a great work/ life balance. Now hiring an “Call Center Inbound Dispatching Representative” who will provide relief and support for dispatch department (plumbing experience a plus) and customer service. You will be one of the voices of Local Service Pro Plumbing. Do you have a great attitude,...


  • Edo. de México Emerson A tiempo completo

    Responsible of customer orders processing and management, close follow up to product supply to be shipped. Attend customer inquiries on warranties or complaints. Liaison between sales and operation to ensure on time shipments to customers. - Make sure all Orders are processed on time and continue their process to deliver on time and according to the customer...


  • México Flex LTD A tiempo completo

    Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the...


  • Ciudad de México, Ciudad de México United Airlines A tiempo completo

    Staffing the ticket counter, boarding gates and baggage service areas of the airport (Duties may include check-in, ticketing, gates, baggage service and operations)Providing assistance and excellent customer service to the traveling public by performing various customer service duties in the airport terminal such as:Receiving and directing incoming calls,...


  • Ciudad de México, Ciudad de México Local Service Pro Plumbing A tiempo completo

    Great opportunity to join a stable family-owned company with a great work/ life balance.Now hiring an "Call Center Inbound Dispatching Representative" who will provide relief and support for dispatch department (plumbing experience a plus) and customer service. You will be one of the voices of Local Service Pro Plumbing. Do you have a great attitude, great...


  • Ciudad de México Intugo A tiempo completo

    **International company looking for talent to join our team!** **PROFILE** - 1 - 2 years Contact Center experience is preferred, but not required - High school diploma or GED is required. - Must have basic computer skills. Microsoft Office knowledge is a plus. - Excellent customer service skills in both written and verbal communication is essential. Must be...

  • Customer Service Agent

    hace 2 semanas


    Ciudad de México Intugo A tiempo completo

    **International company looking for talent to join our team!** **PROFILE** - 1 - 2 years Contact Center experience is preferred, but not required - High school diploma or GED is required. - Must have basic computer skills. Microsoft Office knowledge is a plus. - Excellent customer service skills in both written and verbal communication is essential. Must be...


  • Ciudad de México Intugo A tiempo completo

    **International company looking for talent to join our team!** **PROFILE** - 1 - 2 years Contact Center experience is preferred, but not required - High school diploma or GED is required. - Must have basic computer skills. Microsoft Office knowledge is a plus. - Excellent customer service skills in both written and verbal communication is essential. Must be...


  • Ciudad de México Percepta International A tiempo completo

    Customer service specialistMX-DF-Mexico DF **Description**: **Responsibilities**: - Provide resolution and/or next steps to dealer-generated financial assistance cases using available resources to determine the appropriate actions (e.g., Retention Model output, knowledge base content, etc.). - Ensure appropriate action (including required escalations) is...


  • Ciudad de México Percepta International A tiempo completo

    Customer service specialistMX-DF-Mexico DF **Description**: **Responsibilities**: - Provide resolution and/or next steps to dealer-generated financial assistance cases using available resources to determine the appropriate actions (e.g., Retention Model output, knowledge base content, etc.). - Ensure appropriate action (including required escalations) is...


  • Ciudad de México, Ciudad de México Amedirh A tiempo completo

    ADVISOR TRAVEL CUSTOMER SERVICE - CRUISE SPECIALIST Amedirh REQUISITOSCOMPETENCIASACTIVIDADESAdvisor/Travel Remote Our agency is searching for a friendly and professional individual to join our team for this remote position. Qualifications: Must be able to effectively communicate with clients (strong sales background a plus) Must have internet access, tablet...


  • México Julius Montz GmbH A tiempo completo

    **Description** **What You Will Do In Your Role**: As Front Office Customer Service Coordinator you will contribute towards the transformation & Continuous improvement mindset. As well as represent the brand for the customers by being the first contact for them. You will also work towards the goal of becoming the preferred partner through customer...


  • Ciudad de México, Ciudad de México Tiger Text A tiempo completo

    Job Summary :We are searching for a polite, professional Customer Service Call Center Agents to represent our clients professionally by providing remarkable service to their customers via phone.The Customer Service Call Center Agent may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller.Customer...


  • México Vently Air A tiempo completo

    Customer Service Representative/Dispatcher Job Duties: - Inbound and outbound calls. - Enter, and modify work orders. - Set up appointments for new/repeat customers. - Dispatch technicians and provide support. - Follow-up on completed service calls to assure the quality of work. - Review invoices. - Other administrative tasks as needed. **Experience**: -...