Customer Service Liaison

hace 1 mes


Ciudad de México, Ciudad de México E-solutions A tiempo completo

E-Solutions, a leading workforce management solutions provider, offers a unique opportunity for a skilled Customer Service Representative to join their team.

About the Role

As a key member of our customer-facing team, you will be responsible for handling inbound calls and emails in a professional manner, resolving customer inquiries and requests, and ensuring strong customer satisfaction.

Responsibilities

  • Handle customer inquiries and requests via phone, email, and other communication channels.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Collaborate with internal teams to ensure prompt and accurate order processing and delivery.
  • Escalate customer feedback as required.

Ideal Candidate

  • At least 1 year of experience in a customer service role, preferably in the IT Services industry.
  • Excellent interpersonal, written, and verbal communication skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong goal-orientation and ability to work well under pressure.
  • Excellent team player with the ability to manage multiple stakeholders.

What We Offer

  • Opportunity to work with a market leader in IT Services.
  • Fantastic work culture and collaborative team environment.
  • Competitive salary and benefits package.


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