Senior Product Support Field Engineer
hace 3 meses
**Career Area**:Marketing / Sales / Product Support**:
**Your Work Shapes the World**:
Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.
When you join Caterpillar, you are joining a team of makers, innovators and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in - the roads, hospitals, homes and infrastructure. Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs. Join us.
The Large Power Systems Division (LPSD) of Caterpillar has an opening for a Senior Product Support Field Engineer. The position will support complex technical product problem resolution with Caterpillar Dealers in Latin America to ensure customers receive the product performance, reliability, durability, and availability expected as part of the Cat Brand Promise.
**Job Duties/Responsibilities may include, but are not limited to**:
- Make regular visits to customer sites and dealer workshops to support large engines
- Train and assist dealer personnel in troubleshooting engine issues
- Enhance communications between factory, dealer, and customer
- Assist dealer in engine rebuilding technical inquiries, training, or other engine related issues
- Perform engine failure analysis where needed
- Evaluate dealer and customer rebuild facility capabilities
- Assist dealers with ICA and PCA implementation
- Facilitate the return of Failed Parts to the factory for further analysis
- Collect and analyze engine data in the field
- CPI support: Identify, testing, and implementing of ICA’s/PCA’s
- Assist dealers with understanding and implementation of Service Publications, TIB, Engine News, Service Magazines, and Service Letters
- Provide dealer training based on the Field Engineering expertise - Knowledge Transfer
- Support customers in identifying and improving engines O&O cost through implementation of best practices, rigorous condition monitoring and maintenance
- Advise Industry Reps in evaluations of warranty and Goodwill claims decision-making by closely analyzing failure reports
- Provide dealer and customer updates on product issues and progressive design updates
**Basic Qualifications**:
- Mechanical Engineer, Electrical Engineer or relevant job-related experience
- Thorough knowledge of reciprocating engines and their performance
- Must be a proven self-starter
- Ability to work with tight deadlines showing a sense of urgency
- Technically astute
- Shown to work well with others in a collaborative supportive manner
- Willingness to perform hands on training and troubleshooting
- Broad company knowledge and a strong understanding of dealer product support operations
- Ability to adapt communications for a wide-ranging audience from dealer technicians to Caterpillar’s management and Customer’s management teams
- Fluency in English and Spanish Languages
- Excellent communication skills (including written, oral, electronic, and presentation skills)
- Self-starting individual with high motivation to produce a high-quality product
- Results oriented person with flexibility to accommodate a fast paced and everchanging environment
- Strong ability to work with people from many different backgrounds and cultures, internally and externally, with the appropriate influence and ability to collaborate
- Hands-on technical background
- Working knowledge of Caterpillar apps/tools such as SIS, TMI, Electronic Technician, VIMS, Technician Toolbox, HVC
- Familiarity with EMCP, ComAP, and other engine genset controls
- Working knowledge of SC2, CANape, data logging equipment and instrumentation experience
- Experience in equipment condition monitoring and fluids analysis interpretation
**Important Data**:
- Domestic and International Relocation is being offered.
- Visa Sponsorship is not being offered.
- At least 60% of travel is required within Latin America
- Incumbent must speak English and Spanish fluently.
**Final Details**:
**The Caterpillar Code of Conduct states that we will select and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation, age or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, permanence or promotion.**
Relocation is available for this position.
Caterpillar is an Equal Opportunity Employer (EEO).
Not ready to apply? Submit your information to our Talent Network here.
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