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Service Desk Support
hace 2 meses
Service Desk N1
**Ubicación**: Bosque de las Lomas, Ciudad de México
**Horario**: L-V 9:00 am - 6:00 pm
**Tipo de Empleo**: Tiempo completo
**Sueldo**: $20,000 + Prestaciones de ley
**Oportunidades**: Crecimiento y desarrollo profesional
Descripción del Puesto:
**Responsabilidades**:
- Proveer soporte técnico de primer nível a usuarios globales, gestionando tickets según prioridades y procedimientos.
- Asistir a usuarios con problemas técnicos relacionados con hardware, software, comunicaciones, y accesos.
- Escalar problemas no resueltos al equipo correspondiente, dando seguimiento hasta su solución.
- Mantener una base de conocimiento actualizada con soluciones a problemas recurrentes.
- Crear e implementar indicadores de desempeño utilizando herramientas como Power BI.
- Ofrecer un servicio de calidad, manteniendo comunicación clara sobre el estado de solicitudes.
- Manejar quejas y situaciones complejas con empatía y eficacia.
- Participar en la capacitación de nuevos integrantes del equipo.
**Requisitos**:
- Licenciatura en Sistemas, Informática o carrera afín.
- Experiência mínima de 3 años en soporte técnico y atención al cliente.
- Conocimiento en metodologías ITIL.
- Experiência con sistemas de gestión de tickets (preferentemente ServiceNow).
- Conocimiento avanzado de G Suite, Microsoft Office y Power BI.
- Manejo de ERP (Navision y SAP deseable).
- Habilidades en infraestructura, Citrix, VPN y Microsoft 365.
- Excelente capacidad de comunicación y orientación al cliente.
- Habilidad para trabajar bajo presión y resolver problemas de manera efectiva.
- Inglés intermedio - avanzado.
Si cumples con los requisitos y estás interesado en unirte a nuestro equipo, por favor envía tu CV actualizado. Esperamos conocerte pronto
Tipo de puesto: Tiempo completo
Sueldo: $20,000.00 al mes
Tipo de jornada:
- Turno de 8 horas
Lugar de trabajo: Empleo presencial
