IT Service Desk Technical Support Specialist
hace 2 meses
The Scotts Miracle-Gro Company is a dynamic and fast-paced organization, always on the lookout for innovative growth opportunities. As an IT Service Desk Technical Support Specialist, you will play a crucial role in providing frontline technical support to end-users.
Our ideal candidate will have high school or equivalent diploma and 0-2 years of experience in IT Service Desk or related roles. A CompTIA A+ certification or greater is desired.
In this role, you will:
Key Responsibilities- Troubleshoot and resolve hardware and software issues efficiently.
- Escalate complex technical issues to senior support staff or relevant teams.
We offer competitive compensation with an estimated salary range of $45,000 - $65,000 per year.
This role requires strong technical skills, proficiency in utilizing ServiceNow or similar platforms, effective collaboration skills, and advanced English communication skills.
As part of our commitment to diversity and inclusion, The Scotts Miracle-Gro Company is an EEO Employer dedicated to creating a culturally diverse workplace.
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