Service Project Manager South

hace 2 semanas

Ciudad de México Videojet A tiempo completo

**Key responsibilities specifically are**:
Execute service growth plan with the base of our three pillars, Performance, Growth and Efficiency, prioritize and implement service activities to fulfill maintenance contracts and service-level agreements using Priority 1 and Priority 2 policy to speed service on site. Evaluate time and resources required for projects, installations, upgrades, and other technical services. Prepare work reports and monitor the service quality and customer satisfaction progress. Develop technical skills to understand Videojet technology, focus on service team to elevate technical and soft abilities, evaluate FSE performance and maintain 1:1 conversation in a monthly basis, recommend new tools to enhance the capabilities of the technical service team. Develop Virtual Remote Service team using the resources to improve service response and service quality.

**People Management**
- Provide customer solutions using agile decisions.
- Listen to internal and external customer needs to stablish Counter Measures and action plans.
- Lead daily standup meeting with team as needed for detailed cell status, KPI misses and customer issues.
- Contribute to annual & midyear review process and mentoring.
- Participate in the interviewing and hiring process.
- Schedule periodic individual/team meetings
- Team / Talent identification & Development
- Coach and mentor team of 14-15 technicians to reduce response time, reduce repeat calls, manage inventory, remove hurdles to daily operations, raise expectations and performance of each technician and promote collaboration
- Motivational teamwork. Drive a cohesive cross-functional work atmosphere with positive demeanor. Increase field morale and expectations

**Service Management**
- Through strong customer satisfaction skills, and employing various tools, grow Videojet revenues and printer placements by providing superior service.
- Excellent follow-up skills to ensure we exceed customer expectations and close all outstanding issues.
- Financial management. Includes revenue growth, expense management, inventory turns. Basic understanding of or capacity to learn high-level financial statements - essentially understanding the impacts that key decisions have on the Videojet Field Service and OpCo P&L.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

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