Customer Service Specialist
hace 2 semanas
Eaton's CPD division is seeking a dedicated professional to fill the role of Customer Service Representative.
**Key Responsibilities**:
Entrusted with order entry and support functions, this role involves pre and post order management, including contract review, order processing, expediting, rescheduling, and order closure.
**Customer Interaction**:
Timely responses to internal and external customers are a priority, including addressing inquiries, price and delivery requests, shipping updates, reschedules, and return authorizations.
**Collaboration and Negotiation**:
Effective interface with customers, sales representatives, and other groups on product delivery and order management issues.
**Prioritization and Negotiation**:
Negotiating and prioritizing with production planners according to urgency, ensuring timely delivery and maintaining strong plant on-time delivery.
**Relationship Building**:
Maintaining strong customer relationships by designing and implementing new processes to improve relationships.
**Project Leadership**:
Leading projects related to major customer performance, including recovery schedules and quality issues.
**Data Collection and Reporting**:
Gathering information from service departments and creating action plans and ship schedules.
**Expedite Coordination**:
Coordinating with CDC and shipping departments for expedited shipping according to urgency.
**Performance Monitoring**:
Maintaining reports involving expedite trace, OTD, and expedite turn-around for strategic accounts.
**Knowledge Sharing**:
Training peers on better practices and lessons learned.
**Qualifications**:
**Required Qualifications**:
Bachelor's degree completed, proficient in computer and telephone use, problem-solving ability, and bilingual English/Spanish.
**Preferred Qualifications**:
Manufacturing process knowledge and customer service background.
**Position Success Criteria**:
Analytical skills, decision-making ability, effective communication, teamwork, and independence.
Eaton is committed to equal employment opportunities and balanced selection criteria.
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