Customer Services

hace 2 meses


Ciudad de México CDMX ED3 SERVICES A tiempo completo

Descripción
**Una atención rápida**: a nadie le gusta esperar, y menos aún si es para resolver un problema. Para tu cliente es importante solucionarlo y quiere sentir que también lo es para ti. Que vas a hacer todo lo posible para ayudarle y que, además, vas a hacerlo rápido.
**Amplia disponibilidad de tus agentes**: no recibir respuesta o escuchar una grabación informando de que todos tus agentes están ocupados no son buenas maneras de empezar tu proceso de atención al cliente. Para tu cliente su problema es urgente y no hacerle saber enseguida que vas a solucionarlo puede hacer que lo pierdas fácilmente.
**Escucha activa y empatía**: no sirve de nada pedir feedback a tus clientes si luego no vas a implementar las mejoras que sugieran. Lo mismo pasa si tienen la sensación de que tus respuestas o acciones no resuelven los problemas que ellos te plantean. La función de tu departamento de customer service no es solo solucionar sus dudas o incidencias; es hacer que se sientan escuchados y acompañados. Una buena actitud de tus agentes es vital para demostrarles que son importantes para ti.
**Variedad de canales de comunicación**: no todo el mundo se siente cómodo con los mismos canales. La gente joven prefiere comunicarse por escrito a través de Internet y las personas menos familiarizadas con la tecnología prefieren hacerlo por teléfono, por ejemplo. Asegúrate de ofrecer a tu público la posibilidad de escoger cómo quiere comunicarse contigo a través de una estrategia omnicanal o multicanal de atención al cliente.
**Requisitos**:
Haber trabajado en puesto similar por lo menos tres años
Conocimiento de seguros de gastos medico mayores
Conocimiento de medicina en general
Saber utilizar paqueteria Windows



  • Ciudad de México, CDMX Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    7+ years of technical specialist, design and architecture experience - 5+ years of database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) experience - 7+ years of consulting, design and implementation of serverless distributed solutions experience - 5+ years of software development with object oriented language experience - 3+ years of cloud based solution...

  • Customer Services

    hace 4 semanas


    Ciudad de México, CDMX Kyndryl A tiempo completo

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...


  • Ciudad de México, CDMX Mastercard A tiempo completo

    Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...


  • Ciudad de México, CDMX Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    Bachelor’s degree, or 5 years of relevant work experience, in Computer Science, Engineering, Mathematics or a related field. - 15+ years of IT consulting/management experience, with demonstrated IT Transformation experience in customer-facing roles. - 10+ years of experience in technology/software sales, pre-sales, or technical consulting in...


  • Ciudad de México, Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    Drive business growth as a Customer Transformation Lead at Amazon Web Services Mexico S. de R.L. de C.V.About the Role:We're seeking a highly skilled Customer Transformation Lead to lead customer journeys that accelerate business outcomes.Responsibilities:Execute long-term strategic customer transformation roadmaps, driving near-term results in ProServe and...


  • Ciudad de México, CDMX Okta A tiempo completo

    **Get to know Okta** Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...

  • Customer Services

    hace 3 meses


    Ciudad de México, CDMX Transportes Aduanales y Servicios Complementarios S.A. de C.V A tiempo completo

    **IMPORTANTE EMPRESA DEDICADA AL SECTOR DEL TRANSPORTE SOLICITA DE MANERA URGENTE**: **CUSTOMER SERVICE** **Requisitos**: - **Educación**: Preparatoria - **Experiência mínima**: 1 año **Conocimientos**: - Paqueteria office - Atención al cliente - Cubicaje de carga **Principales funciones**: - BRINDAR INFORMACIÓN AL CLIENTE - RESOLVER DUDAS Y...


  • Ciudad de México, CDMX Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    7+ years of external or internal customer facing, complex and large scale project management experience; - Industry Experience in Financial Services, Telecom or Retail industries; - Experience with selling large scale consulting/professional services with recurring revenue from accounts/territory; - Business development experience including complex...

  • Customer Segment Team

    hace 2 meses


    Ciudad de México, CDMX Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    Customer Practice, Retail and/or Oil&Gas Industry Knowledge and experience; - Bachelor’s degree, or equivalent experience, in Computer Science, Engineering, Mathematics or a related field; - 15+ years of IT consulting/management experience, with demonstrated IT Transformation experience in customer-facing roles; - 10+ years of experience in...


  • Ciudad de México, CDMX Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo

    10+ years of relevant experience in sales/BD roles at a technology products and services company - 3+ years of experience in an incubation sales/BD or related roles, with demonstrated results - Able to write and execute a high quality, focused sales/BD plans to secure early lighthouse customer wins and references - Demonstrated aptitude to pick up new...


  • Ciudad de México Accor A tiempo completo

    **Job Description**: Responsible for a team of field services and PMs. Main scope of responsibility is to own multiple customer relationships with key responsibilities of ensuring customer satisfaction and technology growth, along with building long-term partnerships with Accor Group. Work Experience Leadership Organization Orientation to...


  • Ciudad de México, CDMX Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    Bachelor’s degree in computer science or related engineering discipline, or equivalent experience - 8+ years of relevant experience in enterprise IT, consulting, and/or engineering/development - Experience with engaging deeply with C-level executives to define and execute enterprise-wide transformation programs - Experience with identifying opportunities...


  • Ciudad de México, CDMX Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo

    Experience implementing AWS services in a variety of distributed computing environments - 3+ years of experience of Data Lake/Hadoop platform implementation - 2+ years of hands-on experience in implementation and performance tuning Hadoop/Spark implementations. - Experience Apache Hadoop and the Hadoop ecosystem - Experience with one or more relevant tools...


  • Ciudad de México, CDMX Okta A tiempo completo

    **Get to know Okta** Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...


  • Ciudad de México, CDMX Citi A tiempo completo

    The Service Associate position is an entry-level position responsible for executing customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support. **Responsibilities**: -...


  • Ciudad de México, CDMX Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    Bachelor's degree, or 7+ years of professional or military experience - 7+ years of technical specialist, design and architecture experience and experience of of consulting, design and implementation of serverless distributed solutions experience - 5+ years of database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) experience - 5+ years of software...


  • Ciudad de México, CDMX Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience - 2+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced...


  • Ciudad de México, CDMX e sol A tiempo completo

    **Summary**: - Answer incoming calls from customers to take orders, answer product inquiries and program questions, handle complaints, troubleshoot problems and provide information. - Identify, trouble shoot and resolve customer challenges including follow-through to ensure customer satisfaction. - Convert customer cancellation requests to continuation of...


  • Ciudad de México, CDMX Zendesk A tiempo completo

    Job Description Our Professional Services team advises and guides our wide array of enterprise customers as they map any number of business needs to Zendesk. We are the greeters to the house of Zen(desk) - genuinely compassionate, patient, and organized. We get our enterprise customers on-boarded quickly and easily by helping them to use, see, learn, and...

  • Services Architect

    hace 2 meses


    Ciudad de México, CDMX Okta A tiempo completo

    **Get to know Okta** Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...