Customer Services Trilingual
hace 3 meses
The Service Associate position is an entry-level position responsible for executing customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on-going customer support.
**Responsibilities**:
- Conduct client verifications, account related inquires, processing transactions and cross sell an expansive set of products and services to existing and new clients
- Resolve inquires and manage client issues based on empowerment grid including but not limited to: waiver of late charges, interest charges, annual fees and write-offs, banking fees, charges for all cards and ready credit products to prescribed limit
- Make recommendation for temporary line increase, as necessary
- Develop and maintain detailed knowledge of an expansive set of products and service offerings
- Escalate potential fraud cases to the Fraud department and sign on behalf of the bank, if needed
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:
- 2-5 years of relevant experience
- Basic level experience in a related role (combination of education/experience)
- Effective written and verbal communication skills
- Influencing and relationship management skills
- Proven ability to creatively solve problems
**Education**:
- Bachelor’s/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
English 85%
Portuguese 90%**Job Family Group**:
Customer Service
- **Job Family**:
Service
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
-
Customer Services
hace 3 meses
Ciudad de México, CDMX ED3 SERVICES A tiempo completoDescripción **Una atención rápida**: a nadie le gusta esperar, y menos aún si es para resolver un problema. Para tu cliente es importante solucionarlo y quiere sentir que también lo es para ti. Que vas a hacer todo lo posible para ayudarle y que, además, vas a hacerlo rápido. **Amplia disponibilidad de tus agentes**: no recibir respuesta o escuchar...
-
Customer Practice Manager, Professional Services
hace 3 meses
Ciudad de México, CDMX Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo7+ years of technical specialist, design and architecture experience - 5+ years of database (eg. SQL, NoSQL, Hadoop, Spark, Kafka, Kinesis) experience - 7+ years of consulting, design and implementation of serverless distributed solutions experience - 5+ years of software development with object oriented language experience - 3+ years of cloud based solution...
-
Travel Guide, Trilingual Expert
hace 1 mes
Ciudad de México, Ciudad de México Travel + Leisure Co. A tiempo completoUnlocking the World of TravelAt Travel + Leisure Co., our mission is to deliver exceptional travel experiences to millions of travelers worldwide. We strive to create new possibilities for travelers and shape the future of the travel industry.About the RoleThis is an exciting opportunity to join our global team as a Travel Guide, Trilingual. As a key member...
-
Travel Experience Designer
hace 1 mes
Ciudad de México, Ciudad de México Travel + Leisure Co. A tiempo completoWe Put the World on VacationAt Travel + Leisure Co., our mission is to create exceptional travel experiences for millions of travelers worldwide. Our membership travel and vacation exchange brands, including RCI, 7Across and Travel + Leisure GO, are shaping the future of the travel industry by offering new possibilities for travelers every day.The estimated...
-
Trilingual Service Desk
hace 6 meses
México Wipro Limited A tiempo completoMexico City, Mexico - Tech Hiring - 3085508 **Job Description**: **Trilingual Service Desk** - English proficiency mandatory - Portuguese proficiency mandatory - Availability 24/7 - Experience: - 1 year minimum on technical support, Troubleshooting skills - Hands-on experience on fixes for desktops and laptops that include software installations and...
-
Lar Customer Service Coordinator
hace 7 meses
Ciudad de México AIG A tiempo completoWho we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse...
-
Customer Services
hace 2 meses
Ciudad de México, CDMX Kyndryl A tiempo completoWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
Lead Customer Technical Services Analyst
hace 3 meses
Ciudad de México, CDMX Mastercard A tiempo completoOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Senior Customer Practice Manager
hace 3 meses
Ciudad de México, CDMX Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completoBachelor’s degree, or 5 years of relevant work experience, in Computer Science, Engineering, Mathematics or a related field. - 15+ years of IT consulting/management experience, with demonstrated IT Transformation experience in customer-facing roles. - 10+ years of experience in technology/software sales, pre-sales, or technical consulting in...
-
Services Account Executive
hace 4 meses
Ciudad de México, CDMX Okta A tiempo completo**Get to know Okta** Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...
-
Customer Services
hace 4 meses
Ciudad de México, CDMX Transportes Aduanales y Servicios Complementarios S.A. de C.V A tiempo completo**IMPORTANTE EMPRESA DEDICADA AL SECTOR DEL TRANSPORTE SOLICITA DE MANERA URGENTE**: **CUSTOMER SERVICE** **Requisitos**: - **Educación**: Preparatoria - **Experiência mínima**: 1 año **Conocimientos**: - Paqueteria office - Atención al cliente - Cubicaje de carga **Principales funciones**: - BRINDAR INFORMACIÓN AL CLIENTE - RESOLVER DUDAS Y...
-
Customer Practice Manager
hace 4 meses
Ciudad de México, CDMX Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo7+ years of external or internal customer facing, complex and large scale project management experience; - Industry Experience in Financial Services, Telecom or Retail industries; - Experience with selling large scale consulting/professional services with recurring revenue from accounts/territory; - Business development experience including complex...
-
Customer Segment Team
hace 3 meses
Ciudad de México, CDMX Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completoCustomer Practice, Retail and/or Oil&Gas Industry Knowledge and experience; - Bachelor’s degree, or equivalent experience, in Computer Science, Engineering, Mathematics or a related field; - 15+ years of IT consulting/management experience, with demonstrated IT Transformation experience in customer-facing roles; - 10+ years of experience in...
-
Professional Services
hace 7 días
Ciudad de México Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completoBachelor’s degree or higher in Computer Science, Engineering, Mathematics or a related field with a conferral date within May 2023 to May 2025 - 1+ years of hands-on experience of programming in languages such as Python, Ruby, Go, Swift, Java,.Net, C++, Node.js, or similar object-oriented language. At Amazon Web Services (AWS), we’re hiring highly...
-
Sales Growth Specialist
hace 4 semanas
Ciudad de México, CDMX Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completo10+ years of relevant experience in sales/BD roles at a technology products and services company - 3+ years of experience in an incubation sales/BD or related roles, with demonstrated results - Able to write and execute a high quality, focused sales/BD plans to secure early lighthouse customer wins and references - Demonstrated aptitude to pick up new...
-
Senior Advisory Consultant
hace 3 meses
Ciudad de México, CDMX Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completoBachelor’s degree in computer science or related engineering discipline, or equivalent experience - 8+ years of relevant experience in enterprise IT, consulting, and/or engineering/development - Experience with engaging deeply with C-level executives to define and execute enterprise-wide transformation programs - Experience with identifying opportunities...
-
Ciudad de México, CDMX Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completoExperience implementing AWS services in a variety of distributed computing environments - 3+ years of experience of Data Lake/Hadoop platform implementation - 2+ years of hands-on experience in implementation and performance tuning Hadoop/Spark implementations. - Experience Apache Hadoop and the Hadoop ecosystem - Experience with one or more relevant tools...
-
Services Account Executive, Enterprise
hace 2 meses
Ciudad de México, CDMX Okta A tiempo completo**Get to know Okta** Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...
-
Enterprise Cloud Services Customer Engagement Manager
hace 4 semanas
Ciudad de México, Ciudad de México SAP A tiempo completoWe are seeking a highly skilled Digital Customer Engagement Manager to join our team at SAP Enterprise Cloud Services.The successful candidate will be responsible for end-to-end customer engagement and delivery of contractual agreements and services for SAP Cloud Customers. This role focuses on SAP S/4HANA, private cloud edition deliverables, and oversees...
-
Customer Service Representative
hace 4 meses
Ciudad de México, CDMX Citi A tiempo completoThe Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves...