Customer Success Specialist Farming

hace 2 semanas


Ciudad de México Doctoralia Mexico A tiempo completo

Descripción de la empresa

Doctoralia es la plataforma líder en México que conecta Especialistas de Salud con Pacientes a través de nuestra página web y aplicaciones.

Somos una empresa de SaaS que brinda soluciones para digitalizar el sector salud. Hemos crecido a triple dígito durante los últimos 3 años y queremos crecer aún más para hacer la experiência de la salud mas humana.

Descripción del empleo

Entregar valor agregado a los doctores, **brindándoles las herramientas que les ayudarán a maximizar el uso de las herramientas **de la plataforma de Doctoralia, **manteniéndolos comprometidos y felices**. Con cada interacción brindando una experiência para los pacientes y doctores, logrando el análisis adecuado.
- Contactar a nuestra cartera de clientes para diagnosticar el estatus de su perfil.
- Capacitación a especialistas de la salud (médicos, asistentes) sobre el uso de nuestra plataforma por medio de llamada y videollamada.
- Realizar consultoría y asesorías con especialistas de la salud por medio de llamada y videollamada.
- Atención enfocada en fidelizar a los especialistas de la salud.
- Análisis de perfiles enfocados en maximizar potencial.
- Aclaración de dudas sobre la plataforma y su uso.
- Realizar labor de venta cruzada.
- Construir y mantener relaciones con los clientes y empatizar con las necesidades del cliente.

**Requisitos**:

- Uso de CRM. Un Plus si es HubSpot.
- Experiência en Retención y seguimiento de Carteras con alto volumen de clientes.
- Experiência en Renovaciones y Seguimiento constante
- Lenguaje y comunicación formal y profesional. Atención a clientes VIP.
- Seguimiento a indicadores.
- Organizado y Autogestionable.
- Dominio sobre el paquete de productividad de empresas de tecnología (paquete de Google, Slack, Hubspot).

Información adicional
- Sueldo base de $12,000 netos + Bono Mensual con base en resultados
- Prestaciones de Ley + Superiores
- 22 días de vacaciones
- Día de cumpleaños compensatorio
- Gympass y Descuentos con Ticketmaster
- Vales de despensa
- Seguro de gastos médicos y seguro de vida
- Plan de acciones de la compañía
- Clases de ingles con costo preferencial
- Esquema hibrido de Lunes a Viernes



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