Retention Associate

hace 1 semana


Monterrey, México Recruitment Pros A tiempo completo

Hexaware es una empresa dedicada al desarrollo de tecnología de la información, generalmente enfocado en soluciones de tecnología para empresas.

**La vacante es de Retención/TS**

Servicio al cliente de McAfee, un proveedor de seguridad cibernética, lo conocemos básicamente por sus antivirus de computo pero tiene más servicios para telefonía y hogar, llevamos la atención de soporte técnico así como la de mantener a los clientes satisfechos con el servicio, de no ser de su agrado hay que indagar porque no lo están disfrutando o sacando provecho y brindarles apoyo en cualquier situación que se les presente.

**Oferta**:

- $15,000/mes brutos
- $1,069/mes Vales de despensa
- $220/mes Bono de gimnasio
- Training pagado 100%
- $2,000 Performance Bonus
- $2,000 Sign up bonus
- Client Incentive Bonus

**Operando presencial en**:
Corporativo Santa María.

Horario capacitación: 08:00 am - 05:00 pm Lunes a viernes.

(Se pide disponibilidad completa 8am-8pm No es rotativo) 8am a 5pm ó 10am a 7pm

**Requisitos**:

- Inglés avanzado B2/C1 (Conversacional INDISPENSABLE).
- Experiência en retención o tech support

**Documentación**:

- INE/Pasaporte/Licencia (vigente)
- CURP
- RFC en formato de Constancia de situación fiscal
- Numero Seguro Social formato IMSS
- Cuenta de Banco personal
- Comp de domicilio
- Comp de estudios
- Acta de nacimiento
- Fotografía

**Prestaciones de ley y superiores**:

- IMSS, Infonavit, vacaciones, etc.
- 15 días de vacaciones desde el primer año.
- Seguro de gastos médicos menores y en caso de tener esposa y/o hijos, también podrás agregarlos a este seguro si así lo deseas. (Incluyen servicios como una consulta PSICOLÓGICA Y NUTRICIONAL MENSUALES y consulta DENTAL 2 veces al año)
- Pago es quincenal (se pagan los días 7 y 22 del mes)
- Bono de referidos $150 USD (se pagan cuando tu referido cumple 3 meses)

Tipo de puesto: Tiempo completo

Salario: $15,000.00 - $17,000.00 al mes

Horario:

- Lunes a viernes

Prestaciones:

- Descuento de gimnasio
- Programa de referidos
- Seguro de gastos médicos
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa

Tipos de compensaciones:

- Bono mensual

Puede trasladarse/mudarse:

- Monterrey, N. L.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Idioma:

- Inglés Avanzado (Obligatorio)

Lugar de trabajo: Empleo presencial



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