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Retention Associate English/portuguese
hace 4 días
Hexaware es una empresa dedicada al desarrollo de tecnología de la información, generalmente enfocado en soluciones de tecnología para empresas.
**La vacante es de Retención/TS**
Servicio al cliente de McAfee, un proveedor de seguridad cibernética, lo conocemos básicamente por sus antivirus de computo pero tiene más servicios para telefonía y hogar, llevamos la atención de soporte técnico así como la de mantener a los clientes satisfechos con el servicio, de no ser de su agrado hay que indagar porque no lo están disfrutando o sacando provecho y brindarles apoyo en cualquier situación que se les presente.
**Oferta**:
- $18,000/mes antes de impuestos
- $1,069/mes Vales de despensa
- $220/mes Bono de gimnasio
- Training pagado 100%
- Client Incentive Bonus
Horario capacitación: 08:00 am - 05:00 pm Lunes a viernes.
(Se pide disponibilidad completa 8am-5pm)
**Requisitos**:
- Inglés y portugues avanzado B2/C1 (Conversacional INDISPENSABLE).
- Experiência en retención o tech support (deseable)
**Documentación**:
- INE/Pasaporte/Licencia (vigente)
- CURP
- RFC en formato de Constancia de situación fiscal
- Numero Seguro Social formato IMSS
- Cuenta de Banco personal
- Comp de domicilio
- Comp de estudios
- Acta de nacimiento
- Fotografía
**Prestaciones de ley y superiores**:
- IMSS, Infonavit, vacaciones, etc.
- 15 días de vacaciones desde el primer año.
- Seguro de gastos médicos menores y en caso de tener esposa y/o hijos, también podrás agregarlos a este seguro si así lo deseas. (Incluyen servicios como una consulta PSICOLÓGICA Y NUTRICIONAL MENSUALES y consulta DENTAL 2 veces al año)
- Pago es quincenal (se pagan los días 7 y 22 del mes)
- Bono de referidos $150 USD (se pagan cuando tu referido cumple 3 meses)
**100% On Site. Dirección: Miguel Hidalgo y Costilla 330, Centro, 64000 Monterrey, N.L.**
Tipo de puesto: Tiempo completo
Sueldo: $18,000.00 - $20,000.00 al mes
Horario:
- Lunes a viernes
Prestaciones:
- Descuento de gimnasio
- Programa de referidos
- Seguro de gastos médicos
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa
Tipos de compensaciones:
- Bono mensual
Puede trasladarse/mudarse:
- Monterrey, N. L.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)
Idioma:
- Inglés Avanzado (Obligatorio)
Lugar de trabajo: Empleo presencial
Fecha de inicio prevista: 17/06/2024
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