Administrative Assistant

hace 2 meses


Monterrey, México Sparrow Search A tiempo completo

**Job Title: Administrative Assistant**

**Job Summary**: The Administrative Assistant is responsible for building and maintaining positive client relationships through effective communication and professional service. This role involves assisting with the onboarding of new clients, providing training on products or services, and offering ongoing support. The Assistant acts as a liaison between clients and internal teams, manages client data, analyzes feedback, and identifies opportunities for cross-selling and upselling. A background in legal experience is preferred, as the role may involve handling legal-related inquiries and ensuring compliance. The position requires a strong focus on issue resolution, quality assurance, and collaboration with various departments.

**Key Responsibilities**:

- **Client Interaction**: Build and maintain positive relationships with clients through effective communication. Address client inquiries, concerns, and requests in a timely and professional manner.
- **Onboarding and Training**: Assist with the onboarding process for new clients and provide guidance on product or service features. Conduct training sessions or orientations to ensure clients are familiar with company offerings.
- **Client Support**: Provide ongoing support to clients, helping them navigate products or services and resolving issues. Collaborate with other departments to ensure prompt resolution of client concerns.
- **Communication Liaison**: Serve as a liaison between clients and internal teams, conveying client feedback and requirements. Communicate updates, promotions, and relevant information to clients through various channels.
- **Data Management**: Maintain accurate and up-to-date client records in the company’s database or CRM system. Track client interactions, feedback, and service requests for reporting and analysis.
- **Product Knowledge**: Stay informed about company products or services and industry trends to provide accurate information to clients. Continuously update knowledge about competitors.
- **Cross-Selling and Up-Selling**: Identify opportunities for cross-selling or up-selling additional products or services to existing clients. Collaborate with the sales team to expand client relationships and revenue.
- **Issue Resolution**: Investigate and resolve client issues or complaints, escalating complex problems to higher levels when necessary. Document and analyze recurring issues for process improvement.
- **Client Feedback Analysis**: Gather and analyze client feedback to identify trends, areas for improvement, and opportunities for enhancement. Provide insights to management for strategic decision-making.
- **Documentation and Reporting**: Prepare and maintain documentation related to client interactions, support activities, and feedback. Generate regular reports on client satisfaction, support metrics, and key performance indicators.
- **Quality Assurance**: Ensure that services delivered to clients meet or exceed established quality standards. Implement and follow quality assurance processes and procedures.
- **Collaboration**: Collaborate with cross-functional teams, including sales, marketing, and product development, to enhance the overall client experience. Participate in team meetings and contribute to collaborative initiatives.

**Qualifications**:

- Previous experience in a client-facing role, preferably with legal experience.
- Excellent communication and customer service skills.
- Ability to manage multiple tasks and resolve issues effectively.
- Knowledge of company products and services.
- Experience with CRM systems and data management.
- Strong teamwork and collaboration skills.

**Salary**: $15,000 MXN Monthly

Tipo de puesto: Tiempo completo

Sueldo: $15,000.00 al mes

Lugar de trabajo: Empleo presencial



  • Monterrey, México True Haven A tiempo completo

    Long-term work from home employment opportunity! We're looking for a skilled administrative assistant with a top notch work ethic. The ideal applicant is a proactive thinker who enjoys solving problems. We invest heavily in our staff's personal and professional development. Each new hire is resourced and empowered to do their job at an elite level. The...

  • General Assistant

    hace 2 meses


    Monterrey, Nuevo León, México sanilock A tiempo completo

    Job Title: General AssistantAbout the Role:We are seeking a highly organized and detail-oriented General Assistant to join our team at Sanilock. As a General Assistant, you will provide administrative support to our team, ensuring the smooth operation of our daily activities.Key Responsibilities:Provide administrative support to the team, including answering...


  • Monterrey, México North American Production Sharing A tiempo completo

    **Objective**: Performs several administrative functions for the functional area to which is assigned. Those functions involve compiling and preparing different reports and graphs as well as analyzing reports and presenting recommendations that can be the used for Important decision making by the Executives or Managers within the Organization. **Main...


  • Monterrey, Nuevo León, México Prime Mx A tiempo completo

    We are seeking an Administrative Assistant to provide general support to our management and staff. Key responsibilities include scheduling meetings, managing calendars, and maintaining accurate records.Responsibilities:Scheduling meetings and appointmentsManaging calendars and coordinating travel arrangementsMaintaining accurate records and filesProviding...


  • Monterrey, México Terex Corporation A tiempo completo

    Job Description: Administrative Assistant supporting in daily office needs, managing and handling internal and external administrative requests and queries. Organizing and scheduling appointments and taking detailed minutes. - Assist in the preparation of regularly scheduled reports - Develop and maintain a filing system - Order office supplies and research...

  • Administrative Assistant

    hace 2 semanas


    Monterrey, Nuevo León, México Sparrow Search A tiempo completo

    **Job Title: Administrative Assistant****Job Summary**: The Administrative Assistant plays a crucial role in building and maintaining positive client relationships through effective communication and professional service. This position involves assisting with the onboarding of new clients, providing training on products or services, and offering ongoing...

  • Administrative Assistant

    hace 2 semanas


    Monterrey, Nuevo León, México Beda A tiempo completo

    **Job Summary**Beda is seeking a highly organized and detail-oriented Administrative Assistant to support our team. As a key member of our administration department, you will be responsible for maintaining a well-organized filing system, managing office supplies, and providing exceptional customer service to our clients.**Key Responsibilities**:Manage and...

  • Marketing Assistant

    hace 4 meses


    Monterrey, México HireLATAM A tiempo completo

    WE ARE HIRING: **Marketing Assistant** 9 am to 5 pm EST (Monday through Friday) - 1+ years of experience in Marketing/Administrative positions - Experience in Real Estate is a plus - Excellent command of English both written & oral - Willing to learn **Base monthly salary**: $1000 USD/month **Salary**: $16,000.00 per month **Experience**: - Social...


  • Monterrey, Nuevo León, México Jabil Circuit A tiempo completo

    About the Role:As an Administrative Assistant for Company, you will be responsible for providing support to the team and contributing to the smooth operation of the organization.Key Responsibilities:- Assist the team with day-to-day tasks and projects- Maintain accurate records and files- Provide exceptional customer serviceRequirements:- 1+ year of...


  • Monterrey, Nuevo León, México Mg Rh Consultoría A tiempo completo

    Job Description:We are seeking an Administrative Assistant to join our team. The ideal candidate will have outstanding communication skills and be able to provide efficient support to our staff.Key responsibilities include:Managing correspondenceCoordinating travel arrangementsProviding general administrative supportThis is a great opportunity for a highly...

  • Executive Assistant

    hace 5 meses


    Monterrey, México Gracemark A tiempo completo

    Job details: Executive Assistant **Salary**: $1000 Permanent Independent contractor English C1/C2 required. Location: Remote. KEY RESPONSIBILITIES - Manage appointments and calendar - Book meetings - Build up a massive database of past and current clients and hunted down potential customers - Organize the company's files invoices, and other digital...


  • Monterrey, Nuevo León, México Ucin Medica A tiempo completo

    Job Title OverviewWe are seeking a highly skilled Administrative Assistant to join our team and support professional growth.The ideal candidate will possess excellent organizational skills, a strong work ethic, and a passion for delivering high-quality results.This is a fantastic opportunity for a motivated individual to join our dynamic team and contribute...


  • Monterrey, México British American Tobacco A tiempo completo

    **BAT está evolucionando a un ritmo - como ninguna otra organización.** **Para lograr la ambición que nos hemos propuesto, buscamos compañeros que estén dispuestos a vivir nuestro espíritu todos los días. ¡Ven y sé parte de este viaje!** **BAT MEXICO** **ESTÁ BUSCANDO UN HR ADMINISTRATIVE ASSISTANT** **NIVEL DE SENIORIDAD**:No...


  • Monterrey, México AutoZone A tiempo completo

    Job Title Administrative Assistant Maintenance Position Purpose Responsible for purchases of materials, administrative support and manage departmental supplies for Maintenance and Set Up crew, Responsible for coordinating and inventory control of all Store Maintenance supplies as well as Stores Maintenance and Set Up. Supervise the housekeeping team and...


  • Monterrey, México AMS A tiempo completo

    **About Us**: We are AMS. We are a talent solutions business. Working with clients across the globe, we have learned what it takes to be a high performing employer. It starts with talent; sourcing, selecting and keeping the right people in the right jobs. To do this well, you need unmatched expertise in digital innovation, and a deep understanding of the...

  • Accounting Assistant

    hace 4 meses


    Monterrey, México Ware Malcomb A tiempo completo

    Ware Malcomb has an exciting opportunity for an Accounting Assistant to join our team in Monterrey! The Accounting Assistant is a key member of the Ware Malcomb Project Accounting team, responsible for supporting the daily functions of the group by providing administrative and office services and implementing administrative procedures and policies. The...


  • Monterrey, México BrandSafway A tiempo completo

    Administrative Assistant-Account Receivable Summary **Title**: Administrative Assistant-Account Receivable **ID**: 2040370 **Location**: Monterrey, Mexico **Job Function**: Administrative Description A leading provider of specialized services to the global industrial, commercial and infrastructure markets, BrandSafway delivers access and scaffolding...

  • Data Entry Clerk

    hace 4 meses


    Monterrey, México Ware Malcomb A tiempo completo

    Ware Malcomb has an exciting opportunity for an Accounting Assistant to join our team in Mexico City or Monterrey! The Accounting Assistant is a key member of the Ware Malcomb Project Accounting team, responsible for supporting the daily functions of the group by providing administrative and office services and implementing administrative procedures and...


  • Monterrey, México Optimum SCO A tiempo completo

    **Sales and Marketing Assistant** **Company Summary** **Summary**: The Sales and Marketing Assistant will support the business with the sales team. The Sales and Marketing Assistant will be responsible for various administrative tasks related to the sales process. This role is critical in ensuring that our sales team has the tools and resources they need...

  • Accounting Assistant

    hace 3 semanas


    Monterrey, Nuevo León, México Ware Malcomb A tiempo completo

    Accounting AssistantWare Malcomb is seeking a highly organized and detail-oriented Accounting Assistant to join our team in Monterrey. As a key member of our Project Accounting team, you will be responsible for providing administrative and office services, implementing administrative procedures and policies, and supporting the daily functions of the...