Internal Customer Agent
hace 6 meses
**Vacante para la empresa Herbalife Internacional de México en Guadalajara, Jalisco**:
Activities:
- Resolve all day-to-day related issues and inquiries raised by employees, internal and external parties through Ticketing system
- Ensure compliance to helpdesk and case management policies
- Perform all support and case management service activities
- Review queries for all relevant process areas (like Human Resources, Finance, etc.)
- Monitor existing ticket queues, resolve and send resolutions to requestor where possible, transfer requests and inform users on lead times according to set guidelines.
**Requirements**:
Bachelor or technical career completed
Service Focused
Ability to interact with other areas
Excellent verbal and written skills in English
Organized
Adaptable
Microsoft Office
We offer:
Competitive salary - weekly pay
Benefits of law and superiors
Direct hire
Insurance of major medical expenses
Dental and vision insurance
Life insurance
Annual bonus
30 days bonus
Food vouchers
- weekly payment
75% vacation bonus
Savings bank
12 days of vacation + 1 wildcard day
Subsidized dining room
Gym
Parking lot
Game room
Learning platforms
Employment stability
Professional growth
Schedule: Monday to Friday Hybrid: 3 days on site 2 days at home 10 am to 7 pm
Place: Av. Camino al Iteso
**Nível de educación deseada**:
Media Superior
**Nível de experiência deseada**:
Nível Medio
**Función departamental**:
Atención al cliente
**Industria**:
Bienestar y Fitness
**Habilidades**:
- Customer Service
- Tickets Service Management
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