Customer Support Agent

hace 6 meses

Guadalajara, México Salesloft A tiempo completo

**Job Title**:Customer Support Agent**:
**Location: Guadalajara, MX (Remote)**

**THE OPPORTUNITY**:
While we're proud of our history, we're just as excited about the future. We want to create a world-class culture and company that attracts, develops, engages, and retains the nation's elite talent.

At Salesloft, our Customer Support Agents are pivotal to our company's success. As a key member of our fast-growing and high-performing customer support team, you will be our front-of-the-line help to get our customers back to engaging their buyers. We believe that the most successful sellers have a passionate and supportive team behind them, and that includes you.

In addition to working with amazing colleagues who exemplify our 'team over self' core value, you will also have the opportunity to support impactful and revolutionary software that is changing the way sellers serve their buyers. You will have an opportunity to make a difference.

**WHAT WE'RE LOOKING FOR**:
We are seeking a self-motivated professional who loves solving puzzles and figuring things out for your customers. We want to continue to ensure our growing customer base feels the "Customer Love" with prompt support and a personal touch.

If you're passionate about sales technology, providing a world-class customer experience, and thrive in a fast-paced, hyper-growth startup environment, then becoming aCustomer Support Agent **is the career path for you**

**THE TEAM**:
Our Salesloft's Support team is composed of seasoned and up-and-coming Support professionals who are all aligned on one mission: Equip sellers to maximize revenue by creating a fantastic buying experience.

The Support Team consists of Support professionals with a strong desire to learn and help customers. They are also the epitome of our core values - Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.

**What You'll Do**:
**The Skillset**
- 2+ year in a customer-service role
- Prioritize the customer experience while you investigate and diagnose problems
- Determine and implement issue solutions effectively
- Stay up to date on the Salesloft platform and continue to seek out new knowledge
- Create and communicate thoughtful action plans to customers
- Collaborate with internal teams on customer issues and build relationships with your fellow Lofters
- Superb analytical and critical thinking skills
- A team player who can collaborate effectively
- Strong desire to learn and help others
- Experience managing your time between competing priorities.
- Excellent verbal and written communication skills
-

**WITHIN ONE MONTH, YOU'LL**:

- Begin 1:1's with your manager.
- Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them
- Complete Tier 1 Support Training where you'll learn the process and how to troubleshoot basic issues with the Salesloft platform

**WITHIN THREE MONTHS, YOU'LL**:

- Work 3-5 cases per day
- Get added to the chat support rotation to deliver support via chat
- Capable of serving customers quickly and proficiently and feel comfortable troubleshooting with customers via screen share
- Work closely with our Customer Success, Professional Service, Sales, Specialists, and Quality Assurance teams

**WITHIN SIX MONTHS, YOU'LL**:

- Work 10 cases per day with proficiency and technical know-how.
- Self proficient and has a deep knowledge of complex topics related to VoIP, Salesforce, and Salesloft Automations

**WITHIN TWELVE MONTHS, YOU'LL**:

- Will be on the track of becoming a Certified Salesloft Admin
- Expert at Queue Management

**IS THIS ROLE NOT AN EXACT FIT?** Keep an eye on our Careers Page for other positions

**WHY YOU'LL LOVE SALESLOFT**:
At Salesloft, we're not just a company, we're a community built on shared values.

Salesloft helps sales teams drive more revenue with the only complete Sales Engagement platform available in the market. Salesloft is the one place for sellers and managers to go to execute all their digital selling tasks, communicate with buyers, understand what to do next, forecast with accuracy, and get the coaching and insights they need to win more deals. Thousands of the world's most successful sales teams, like those at Google, 3M, IBM, Shopify, Square, and Cisco, drive more revenue with Salesloft.

Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world. As a testament to our organizational health, we have been named by Forbes as one of America's Best Startup Employers in 2021, Atlanta Business Chronicle's 2022 Healthiest Employers, three times by Deloitte as a 'Fastest-Growing Technology Company in North America,' and have been recognized as a top workplace by_ Fortune, Glassdoor, Atlanta Journal-Constitution, and Inc Magazine_.

In addition to our stand-out organizational health, G2 recently ranked us #1 in Enterprise Sales Engagement and we were named a leader in the 2022 Forrest

  • Customer Support Agent

    hace 7 meses

    Guadalajara, México Salesloft A tiempo completo

    **Job Title**: Client Support Agent **Location**:Guadalajara, MX **WHY YOU'LL LOVE SALESLOFT**: Put Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full. These are the values that define who we are and have empowered our staggering growth to become the #1 leader in sales engagement software. Salesloft helps brands...

  • Associate Customer Support Agent

    hace 6 meses

    Guadalajara, México Salesloft A tiempo completo

    **Title: Associate Customer Support Agent** **Location: Guadalajara, MX** **THE OPPORTUNITY**: At SalesLoft, our Customer Support Agents are pivotal to our company's success. As a key member of our fast-growing and high-performing customer support team, you will be our front-of-the-line help to get our customers back to engage their buyers. We believe that...

  • Customer Support Professional

    hace 3 semanas

    Guadalajara, Jalisco, México Salesloft A tiempo completo

    About SalesloftSalesloft is a global, award-winning organization that has revolutionized the sales industry with its innovative Sales Engagement platform. As a pioneer in this field, we have received numerous accolades, including being named one of America's Best Startup Employers in 2021 and a top workplace by Fortune, Glassdoor, and Inc Magazine.Job...

  • Associate Customer Support Agent

    hace 6 meses

    Guadalajara, México SalesLoft A tiempo completo

    THE OPPORTUNITY: At SalesLoft, our Customer Support Agents are pivotal to our company’s success. As a key member of our fast-growing and high-performing customer support team, you will be our front-of-the-line help to get our customers back to engage their buyers. We believe that the most successful sellers have a passionate and supportive team...

  • Agente de Servicio Al Cliente Bilingüe

    hace 6 meses

    Guadalajara, México Customer Service IS A tiempo completo

    **Vacante para la empresa Customer Service IS en Guadalajara, Jalisco**: **Agente de Servicio al Cliente Bilingüe (Modalidad Híbrida) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones efectivas y...

  • Agente de Servicio Al Cliente Bilingüe

    hace 7 meses

    Guadalajara, México Customer Service IS A tiempo completo

    **Vacante para la empresa Customer Service IS en Guadalajara, Jalisco**: **Agente de Servicio al Cliente Bilingüe (Modalidad Híbrida) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones efectivas y...

  • Customer Support Advocate

    hace 1 mes

    Guadalajara, Jalisco, México Helpware A tiempo completo

    Job SummaryWe are seeking a Customer Support Advocate to join our team at Helpware. This role is responsible for providing excellent customer service and support to clients, serving as the main point of contact for customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.

  • Customer Support Agent

    hace 1 semana

    Guadalajara, Jalisco, México Ntt Data A tiempo completo

    Job Summary: We are seeking a highly skilled Customer Support Agent to join our Clinical Service Desk team. This is a remote position based in Mexico, where you will be working as part of a 24/7 call center environment supporting our customers with a high level of professionalism and expertise.About the Role:This role involves handling inbound customer...

  • Customer Support Gdl 2

    hace 7 meses

    Guadalajara, México Integral Ares de Mexico S.A de C.V A tiempo completo

    **CUSTOMER SERVICES REPRESENTATIVE** - Retail Store_ - Minimum **6 months** of experience as a customer service agent. - Intermediate - Advanced Conversational English. - High School concluded with proper documentation. - Reside within Guadalajara’s Metropolitan Area. - Schedule availability. - On-site work **WE OFFER**: - Salary range **13k to 19k** MXN...

  • Customer Support Specialist with Technical Expertise

    hace 3 semanas

    Guadalajara, Jalisco, México Intugo Call Center A tiempo completo

    The Customer Support Specialist provides high-quality support services to clients, ensuring their satisfaction and loyalty. Key responsibilities include investigating technical issues, troubleshooting problems, and resolving relevant issues. This role involves analyzing problems, recording issues addressed, and providing resolutions to clients.**Key...

  • Customer Support Lead

    hace 6 meses

    Guadalajara, México Third-Party Job Posts A tiempo completo

    Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...

  • Customer Support Specialist

    hace 1 mes

    Guadalajara, Jalisco, México Wipro A tiempo completo

    Job SummaryThe Customer Service Agent will provide exceptional technical support to clients, resolving issues efficiently and effectively. Key responsibilities include providing product information, troubleshooting, and escalating complex issues to team leaders.Key ResponsibilitiesField incoming client inquiries via phone and email, responding in a courteous...

  • Customer Support Specialist

    hace 6 meses

    Guadalajara, México Mycronic A tiempo completo

    **Job Summary** The Customer Support Specialist focuses on ensuring a seamless customer experience by providing support throughout the sales and order fulfillment process. This role ensures smooth order processing while handling order intake and verifying accuracy. The Customer Support Specialist will coordinate delivery timelines and arrange logistics, as...

  • Music Streaming Customer Support Representative

    hace 3 días

    Guadalajara, Jalisco, México Helpware A tiempo completo

    About HelpwareOverviewHelpware is a technology-driven company with offices worldwide, providing exceptional customer experience and operational support for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class value-adding services to our partners by leveraging empowered teams, innovative solutions, and...

  • Customer Support Representative

    hace 3 semanas

    Guadalajara, Jalisco, México Salesloft A tiempo completo

    About the Role:">We are seeking a highly skilled and motivated Customer Support Representative to join our fast-growing team at Salesloft. As a key member of our customer support team, you will play a vital role in ensuring our customers receive exceptional support and guidance throughout their journey with our platform.">About Us:">Salesloft is a leading...

  • Customer Support Specialist

    hace 2 semanas

    Guadalajara, México Diligent Corporation A tiempo completo

    **About Us** Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge. At Diligent,...

  • Customer Support Specialist

    hace 6 meses

    Guadalajara, México Diligent Corporation A tiempo completo

    **About Us** Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge. At Diligent,...

  • Customer Support Manager

    hace 3 semanas

    Guadalajara, México Necodex A tiempo completo

    **Vacante para la empresa Necodex en Guadalajara, Jalisco**: **About you** You are an early customer support leader in a fast-growing company. Weve won incredibly passionate customers in our target market, and you will spearhead our efforts to continue to exceed their expectations. This unusual opportunity will give you a space on the ground floor of a...

  • Customer Support Specialist

    hace 4 semanas

    Guadalajara, Jalisco, México Ntt Data A tiempo completo

    We are currently seeking a skilled Customer Support Specialist to join our team in Guadalajara, Jalisco. This role involves providing top-notch technical support to customers, escalating complex issues to specialized teams when necessary, and maintaining accurate documentation of customer interactions.Competitive salary: $400-$500 USD per weekAbout the...

  • Customer Support Liaison

    hace 4 semanas

    Guadalajara, Jalisco, México Bitfinex A tiempo completo

    We are seeking a highly skilled Cryptocurrency Support Specialist to join our team at Bitfinex.We're a globally distributed team, and effective communication is crucial to our success. As a Cryptocurrency Support Specialist, you will be a key point of contact for corporate and professional traders, providing exceptional customer service and support.Key...