Customer Support Agent

hace 3 semanas

Guadalajara, México Salesloft A tiempo completo

**Job Title**: Client Support Agent

**Location**:Guadalajara, MX

**WHY YOU'LL LOVE SALESLOFT**:
Put Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.

These are the values that define who we are and have empowered our staggering growth to become the #1 leader in sales engagement software.

Salesloft helps brands deliver value and create trust by connecting authentically and meaningfully with their customers. Thousands of customers depend on Salesloft's category-leading sales engagement platform to engage in more relevant, authentic and sincere ways.

Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world. As a testament to our organizational health, we have been named by Forbes as one of America's Best Startup Employers in 2020, twice by Deloitte as a 'Fastest-Growing Technology Company in North America,' and have been recognized as a top workplace by _Forbes, Fortune, Glassdoor, Atlanta Journal Constitution, and Inc Magazine_.

We're redefining an age-old industry This is challenging work - but our team of brilliant creatives makes the journey thrilling. We're fast-paced, innovative, and collaborative. We pursue excellence in everything and have a lot of fun along the way. Come join us

Check us out on Glassdoor and see what people LOVE about working for Salesloft

**THE OPPORTUNITY**:
While we're proud of our history, we're just as excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains the nation's elite talent.

At Salesloft, our Client Support Agents are pivotal to our company's success. As a key member of our fast-growing and high-performing customer support team, you will be our front-of-the-line help to get our customers back to engaging their buyers. We believe that the most successful sellers have a passionate and supportive team behind them, and that includes you.

In addition to working with amazing colleagues who exemplify our 'team over self' core value, you will also have the opportunity to support an impactful and revolutionary software that is changing the way sellers serve their buyers. You will have an opportunity to make a difference.

**WHAT WE'RE LOOKING FOR**:
We are seeking a self-motivated professional who loves solving puzzles and figuring things out for your clients. We want to continue to ensure our growing client base feels the "Customer Love" with prompt support and a personal touch.

If you're passionate about sales technology, providing a world-class customer experience, and thrive in a fast-paced, hyper-growth startup environment, then becoming Client Support Agent **is the career path for you**

**THE TEAM**:
Our Salesloft's Support team is comprised of seasoned and up-and-coming Support professionals who are all aligned on one mission: Equip sellers to maximize revenue by creating a fantastic buying experience.

The Support team consists of Support professionals with a strong desire to learn and help customers. They are also the epitome of our core values - Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.

**THE SKILL SET**:

- 2+ years of customer-facing experience
- Superb analytical and critical thinking skills.
- Strong desire to learn and help others in Support learn.
- Exceptional interpersonal skills.
- Experience with time management between competing priorities.
- Excellent verbal and written communication skills.

**WITHIN ONE MONTH, YOU'LL**:

- Attend Salesloft's New Hire Orientation, where you will learn our Salesloft story and understand what makes our "Lofters" unique.
- Begin 1:1's with your manager.
- Set your OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them.
- Complete Support Training where you'll learn how to troubleshoot common issues with the Salesloft platform.
- Capable of serving customers quickly and proficiently and feel comfortable troubleshooting with customers via screen share

**WITHIN THREE MONTHS, YOU'LL**:

- Work 15-20 tickets per day with proficiency and technical know-how.
- Provide client assistance via Salesforce/Service Cloud Ticketing and live chat.
- Create and communicate action plans to the customer.
- Work closely with our Client Success, Professional Service, Sales and Quality Assurance teams.

**WITHIN SIX MONTHS, YOU'LL**:

- Self proficient and gaining deeper knowledge of complex topics related to VoIP, Salesforce, and Salesloft Automations

**WITHIN TWELVE MONTHS, YOU'LL**:

- Provide training and mentor others on the team.
- Will be on the track of becoming a Certified Salesforce Admin
- Expert at Queue Management

**IS THIS ROLE NOT AN EXACT FIT?** Keep an eye on our Careers Page for other positions

**WHY SHOULD YOU WORK AT SALESLOFT**:

- You will become part of an amazing culture with a supportive CEO and smart teammates who actually care
- You will work wit

  • Customer Support Agent

    hace 2 semanas

    Guadalajara, México Salesloft A tiempo completo

    **Job Title**:Customer Support Agent**: **Location: Guadalajara, MX (Remote)** **THE OPPORTUNITY**: While we're proud of our history, we're just as excited about the future. We want to create a world-class culture and company that attracts, develops, engages, and retains the nation's elite talent. At Salesloft, our Customer Support Agents are pivotal to...

  • Customer Support Agent

    hace 1 semana

    Guadalajara, Jalisco, México Salesloft A tiempo completo

    Job Title:Customer Support Agent**:Location: Guadalajara, MX (Remote)THE OPPORTUNITY:While we're proud of our history, we're just as excited about the future. We want to create a world-class culture and company that attracts, develops, engages, and retains the nation's elite talent.At Salesloft, our Customer Support Agents are pivotal to our company's...

  • Customer Support Agent

    hace 4 semanas

    Guadalajara, México Salesloft A tiempo completo

    **Job Title**: Client Support Agent **Location**:Guadalajara, MX (Remote) **WHY YOU'LL LOVE SALESLOFT**: Put Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full. These are the values that define who we are and have empowered our staggering growth to become the #1 leader in sales engagement software. Salesloft helps...

  • Customer Support Agent

    hace 4 semanas

    Guadalajara, México Salesloft A tiempo completo

    **Job Title**: Client Support Agent **Location**:Guadalajara, MX **WHY YOU'LL LOVE SALESLOFT**: Put Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full. These are the values that define who we are and have empowered our staggering growth to become the #1 leader in sales engagement software. Salesloft helps brands...

  • Customer Support Agent

    hace 7 días

    Guadalajara, Jalisco, México Salesloft A tiempo completo

    Job Title: Client Support AgentLocation:Guadalajara, MX - RemoteWHY YOU'LL LOVE SALESLOFT:Put Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.These are the values that define who we are and have empowered our staggering growth to become the #1 leader in sales engagement software.SalesLoft helps brands deliver value and...

  • Manager, Customer Support

    hace 2 meses

    Guadalajara, México Salesloft A tiempo completo

    **Manager, Customer Support (Mexico)** Location: Guadalajara (Remote) **WHY YOU'LL LOVE SALESLOFT**: Put Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full. These are the values that define who we are, that have empowered our staggering growth, and could be instrumental to your career development. Headquartered in...

  • Associate Customer Support Agent

    hace 2 semanas

    Guadalajara, México Salesloft A tiempo completo

    **Title: Associate Customer Support Agent** **Location: Guadalajara, MX** **THE OPPORTUNITY**: At SalesLoft, our Customer Support Agents are pivotal to our company's success. As a key member of our fast-growing and high-performing customer support team, you will be our front-of-the-line help to get our customers back to engage their buyers. We believe that...

  • Customer Support Agent

    hace 2 semanas

    Guadalajara, México Helpware A tiempo completo

    **About Us** It's simple, we prosper by putting people ahead of profits. Point blank. We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee...

  • Manager, Customer Support

    hace 1 semana

    Guadalajara, Jalisco, México Salesloft A tiempo completo

    Manager, Customer Support (Mexico)Location: Guadalajara (Remote)WHY YOU'LL LOVE SALESLOFT:Put Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full.These are the values that define who we are, that have empowered our staggering growth, and could be instrumental to your career development.Headquartered in Atlanta, Georgia,...

  • Associate Customer Support Agent

    hace 1 semana

    Guadalajara, Jalisco, México Salesloft A tiempo completo

    Title: Associate Customer Support AgentLocation: Guadalajara, MXTHE OPPORTUNITY:At SalesLoft, our Customer Support Agents are pivotal to our company's success. As a key member of our fast-growing and high-performing customer support team, you will be our front-of-the-line help to get our customers back to engage their buyers. We believe that the most...

  • Associate Customer Support Agent

    hace 4 días

    Guadalajara, México Salesloft A tiempo completo

    Title: Associate Customer Support AgentLocation: Guadalajara, MXTHE OPPORTUNITY:At SalesLoft, our Customer Support Agents are pivotal to our company’s success. As a key member of our fast-growing and high-performing customer support team, you will be our front-of-the-line help to get our customers back to engage their buyers. We believe that the most...

  • Associate Customer Support Agent

    hace 4 días

    Guadalajara, Jalisco, México Salesloft A tiempo completo

    Title: Associate Customer Support AgentLocation: Guadalajara, MXTHE OPPORTUNITY:At SalesLoft, our Customer Support Agents are pivotal to our company's success. As a key member of our fast-growing and high-performing customer support team, you will be our front-of-the-line help to get our customers back to engage their buyers. We believe that the most...

  • Associate Customer Support Agent

    hace 1 semana

    Guadalajara, Jalisco, México SalesLoft A tiempo completo

    THE OPPORTUNITY: At SalesLoft, our Customer Support Agents are pivotal to our company's success. As a key member of our fast-growing and high-performing customer support team, you will be our front-of-the-line help to get our customers back to engage their buyers. We believe that the most successful sellers have a passionate and supportive team behind...

  • Associate Customer Support Agent

    hace 3 días

    Guadalajara, México SalesLoft A tiempo completo

    THE OPPORTUNITY: At SalesLoft, our Customer Support Agents are pivotal to our company’s success. As a key member of our fast-growing and high-performing customer support team, you will be our front-of-the-line help to get our customers back to engage their buyers. We believe that the most successful sellers have a passionate and supportive team...

  • Agente de Servicio Al Cliente Bilingüe

    hace 3 semanas

    Guadalajara, México Customer Service IS A tiempo completo

    **Vacante para la empresa Customer Service IS en Guadalajara, Jalisco**: **Agente de Servicio al Cliente Bilingüe (Modalidad Híbrida) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones efectivas y...

  • Agente de Servicio Al Cliente Bilingüe

    hace 2 semanas

    Guadalajara, México Customer Service IS A tiempo completo

    **Vacante para la empresa Customer Service IS en Guadalajara, Jalisco**: **Agente de Servicio al Cliente Bilingüe (Modalidad Híbrida) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones efectivas y...

  • Agente de Servicio Al Cliente Bilingüe

    hace 3 semanas

    Guadalajara, México Customer Service IS A tiempo completo

    **Vacante para la empresa Customer Service IS en Guadalajara, Jalisco**: **Agente de Servicio al Cliente Bilingüe (Modalidad Híbrida) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones efectivas y...

  • Customer Support Lead

    hace 7 días

    Guadalajara, México Third-Party Job Posts A tiempo completo

    Cloudbeds provides the platform that powers hospitality, driving streamlined operations, increasing reservations and revenue, and enabling memorable guest experiences for lodging businesses of all sizes and types. Named the No. 1 PMS and No. 1 Hotel Management System by Hotel Tech Report in 2022, Cloudbeds is trusted by properties across the globe for its...

  • Customer Support Specialist

    hace 1 semana

    Guadalajara, México Mycronic A tiempo completo

    **Job Summary** The Customer Support Specialist focuses on ensuring a seamless customer experience by providing support throughout the sales and order fulfillment process. This role ensures smooth order processing while handling order intake and verifying accuracy. The Customer Support Specialist will coordinate delivery timelines and arrange logistics, as...

  • Customer Support Specialist

    hace 7 días

    Guadalajara, Jalisco, México Mycronic A tiempo completo

    Job SummaryThe Customer Support Specialist focuses on ensuring a seamless customer experience by providing support throughout the sales and order fulfillment process. This role ensures smooth order processing while handling order intake and verifying accuracy. The Customer Support Specialist will coordinate delivery timelines and arrange logistics, as well...