Customer Experience Manager
hace 6 meses
**Who are we?**
Join the team at Manukora, the leading brand in the fast-growing Manuka category, with operations in New Zealand and the United States.
Founded in 2015, Manukora has rapidly expanded, becoming synonymous with high-quality, ethically sourced Manuka honey.
We’re on a mission to treat the world with natural goodness, specializing in the best-tasting honey on the planet, known as “Honey With Superpowers.” This creamy caramel super honey contains unique antioxidants, prebiotics, and a special antibacterial compound called ‘MGO’. We have a rapidly growing team in the US to support our growth in DTC and wholesale channels.
This role will report to our Senior CX and Retention Manager, based in LA, and will work cross-functionally to holistically manage our customer experience.
Our values guide the way we operate and represent what is important to us:
- Give it everything - We work hard to deliver outstanding results. We continuously strive to improve personally, as a team and as an organization.
- Nurture relationships - We are a relationship first organization. We consistently go above and beyond to build meaningful relationships with our customers, suppliers, team and community.
- Live in balance - We believe life is best lived when balancing ambition, relationships, enjoyment and health.
- Champion nature - We are committed to doing business in a way that maintains and restores the natural function and beauty of our planet.
If you are customer obsessed, highly organized, collaborative, and want to be part of a dynamic, growth-oriented company, we’d love to hear from you
**The role**
**Key Responsibilities**
- Develop and implement a customer experience strategy that aligns with the company's goals and values.
- Oversee a team of customer experience advocates and ensure that they provide excellent service to our customers via all channels.
- Work closely with other departments (e.g., sales, marketing, product development) to ensure that the customer experience is seamless.
- Analyze customer feedback and use it to identify areas for improvement.
- Implement customer experience best practices and ensure that they are being followed.
- Develop and maintain customer experience metrics and KPIs.
- Come up with initiatives to nurture our subscription and VIP customers.
- Create and manage customer experience training programs for new and existing employees.
- Build and maintain relationships with key customers and stakeholders.
- Handle reviews and messages on Amazon.
- Manage fraud complaints/chargebacks on a consistent daily basis.
- Stay up-to-date with industry trends and best practices in customer experience.
**Requirements**:
- Fluent in English, TOEFL or IELTS certification preferred
- 5+ years of experience in customer service.
- Excellent communication and interpersonal skills.
- Strong leadership and team management skills.
- Quick learner.
- Analytical mindset and ability to use data to drive decision-making.
- Ability to multitask and manage competing priorities.
- Passion for providing excellent customer service.
- Collaborative mentality.
- Familiarity with customer service software, such as Gorgias, Kustomer, Zendesk or similar tools.
- Passion for natural health and wellness products is a plus
Pay: From $33,000.00 per month
**Language**:
- english (preferred)
Work Location: Remote
-
Customer Experience Specialist
hace 5 meses
Desde casa, México Jetstream Hospitality Solutions Inc. A tiempo completo*Customer Experience Specialist Full-time, shift work, Remote stream is searching for - ustomer Experience Specialist to join our dynamic team. We are a rapidly owing onli - travel agency and provider of travel echnology s - tions, offering a range of marketing, eservatio - and channel manage t solutions to connec - You are the customer concierge and...
-
Senior Customer Experience Manager
hace 6 meses
Desde casa, México Zendesk A tiempo completoJob Description In Zendesk we are looking for a Customer Experience Manager with a focus on operational delivery and scalability of the methodology, touchpoint plans, and plays and is responsible for ensuring a positive and seamless customer journey across all interactions with a company. **Responsibilities**: - Identify and take on operational projects...
-
Customer Success Manager
hace 6 meses
Desde casa, México WW AA A tiempo completo**Customer Success Manager** **The Customer Success team helps the Wise Athena customers achieve value from ATHENA and our services and facilitates product adoption. This results in loyalty and therefore long-term customer retention.** **Our Customer Success Manager is responsible to ensure the success of our clients, always helping them to become...
-
Senior Customer Success Manager
hace 6 meses
Desde casa, México ChiroQueens A tiempo completoCompany Overview: ChiroQueens.io is a leading marketing agency that provides Lead management & appointment booking. We pride ourselves on delivering exceptional customer experiences and cultivating long-term relationships with our clients. As we continue to expand, we are seeking a highly motivated and talented Senior Customer Success Manager (CSM) to join...
-
Customer Success Manager
hace 6 meses
Desde casa, México JAST Media A tiempo completoWe are seeking a talented and motivated Customer Success Manager to lead our efforts in ensuring the success and satisfaction of our customers. In this role, you will be the primary point of contact for our clients, working closely with them to understand their needs, address concerns, and maximize the value they receive from our...
-
Account Manager
hace 6 meses
Desde casa, México Ueni Ltd A tiempo completo**The schedule will be Monday - Friday, 8am - 5pm for EST to PST timezones.** Top performers at UENI will be rewarded with promotions, remuneration progression, and performance bonuses. **Responsibilities**: - Serve as account manager to a vast portfolio of customers who own small businesses - Conduct monthly video calls with your clients every day to...
-
Customer Success Manager
hace 5 meses
Desde casa, México Ueni Ltd A tiempo completoThe Customer Experience Manager will drive customer satisfaction, retention, and growth for our SaaS subscription service. He or she will use user-interaction data to define the most effective customer success playbook to improve the customer experience and reduce churn. The primary objectives of this role will be to leverage the team to improve customer...
-
Customer Service
hace 6 meses
Desde casa, México Best California Movers A tiempo completo**Customer Service / Customer Care Manager** We are a moving company and we are looking for organized, resourceful, well-spoken Customer Care Manager. You must have excellent communication skills including written and verbal skills with good grammar. You should be able to listen to clients complaints with sympathy, investigate the issue, come up with...
-
Customer Success Manager
hace 6 meses
Desde casa, México Qualifinds A tiempo completoThe Customer Success Manager will ensure the satisfaction and success of our clients. We are seeking someone with a focus on customer service and a financial background, oriented towards results and detail-oriented. As a Customer Success Manager, your main objective will be to establish strong and lasting relationships with clients, aiming for the retention...
-
Customer Success Manager
hace 5 meses
Desde casa, México Ailet A tiempo completoCustomer Success Manager (Account) Required work experience: From 2 years Full time, remote work **About the company** We’re Ailet, a leading tech company providing high-tech services to the FMCG/Retail sector using image recognition technologies to boost sales efficiency. Our solutions grant real-time measurements of the most relevant shelf...
-
Customer Success Manager
hace 2 meses
Desde casa, México Awesomic A tiempo completo**About Awesomic** We are a web app that matches businesses from around the world with the best-fit talents using an AI-driven algorithm. Since our founding in 2020, we’ve completed 14,000+ tasks for 4,000+ clients, including Reface, Lift99, SilviaTerra, Y Combinator startups, and various VC funds. **Now Hiring**: Customer Success Manager to join our...
-
Customer Experience Associate
hace 7 meses
Desde casa, México Framework Science A tiempo completoFramework Science is on a MISSION that focuses on Exploring new technologies and building tomorrow’s Applications. This means we hire TOP Engineers and Designers by providing great benefits and pay so they can focus on solving what’s never been solved before. Our aim is to push the needle of innovation while enabling Technical staff to impact code or...
-
Customer Success Manager
hace 6 meses
Desde casa, México Higlobe, Inc A tiempo completo**About Higlobe** We are an international payment platform that moves money instantly and with zero transaction fees. Our product is specifically designed for international professionals; overseas freelancers, contractors and independent workers with US business clients. We understand that having an easy payment method can bring more jobs and opportunities...
-
Customer Success Manager
hace 6 meses
Desde casa, México Altair Engineering A tiempo completo**Transforming the Future with the Convergence of Simulation and Data** **Customer Success Manager (Data Analytics)** Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open,...
-
Customer Success Manager
hace 5 meses
Desde casa, México Divelement Web Services A tiempo completo(Remote) (Fluent in English) JOB SUMMARY Divelement is a strategic technical partner to clients. We collaborate with like-minded organizations to build and develop technologies, bringing vision to reality. The Customer Success Manager is an integral addition to Divelement’s mighty team; they are the bridge between Revenue and Delivery operations. The...
-
Manager, Customer Support
hace 6 meses
Desde casa, México HighLevel Inc. A tiempo completo**Who We Are**: HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in...
-
Customer Service Manager
hace 4 semanas
Desde casa, México InkAdmin A tiempo completo**About InkAdmin** InkAdmin is a fast-growing startup transforming the tattoo industry through a blend of top-notch client management services, digital marketing expertise, and innovative technology. Our mission is to support tattoo artists and studios by providing them with the tools, resources, and client management they need to thrive. As we continue to...
-
Senior Customer Success Manager
hace 6 meses
Desde casa, México Zendesk A tiempo completoJob Description **Senior Customer Success Manager** **Our Customer Success team advises and guides our wide array of customers as they map to a broad spectrum of business needs to Zendesk! We ensure customers are optimized and scaling smoothly through impactful engagements, all focused on driving business and technical value! A key fixture of our Success...
-
Adobe Experience Manager
hace 6 meses
Desde casa, México SYDSA A tiempo completoTo work with IBM in a **12 months remote project** we are looking for A**dobe Experience Manager **located in Latin America (Mexico, Brazil or Argentina) with **Experience** - Experience in architecting at least in 5+ of AEM projects as Architect (6.0 and later required; AEM 6.4 is a plus). - Architect Master Certification - Experience in Front and Back-end...
-
Customer Success Manager
hace 5 meses
Desde casa, México Make More Per Deal LLC A tiempo completo**We're looking for an experienced Customer Support Manager** to join our team of ambitious professionals. As an industry-leading Real Estate company, we offer a dynamic work environment, competitive compensation, and opportunities for growth and advancement We are looking for someone to manage our client base and develop solutions tailored for optimal...