Mexico City Delivery Site Lead
hace 4 semanas
Who We Are
For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.
SimCorp is an independent subsidiary of the Deutsche Börse Group. Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients, with SimCorp as the overarching company brand and Axioma as a key product brand.
SimCorp is an equal opportunity employer. We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.
While seeking to deliver client value, we believe it is vital to consider our people and our planet in every business decision we make. Acting responsibly is not optional. It is essential.
About the role:
SimCorp launched a delivery center in Mexico City in 2023, to support our clients and stakeholders across North American time-zones. The Mexico City delivery center has grown to over 90 people over the last 15 months, covering a range of client service focused functions. Our strategy to grow in Mexico City was to utilize a partner to hire the needed resources and to assist with admin support functions. On January 1 st, SimCorp will transfer all employees hired through our partner, to a newly established SimCorp legal entity, and the Delivery Site Lead role will ensure a world class operation and culture post transfer.
The two major functions represented in the Mexico City delivery center are our SaaS teams, who provide on-going management of, and support for, client-critical systems hosted on-premise or in the cloud (SaaS Operations), and Professional Services, who provide implementation and customizations to our global client base.
The Site Lead will serve as the primary point of contact for our modern WeWork office, in the central Reforma district of Mexico City. The Site Lead will not have direct functional responsibilities over employees, but will facilitate smooth operations and act as a liaison for the organization, ensuring effective communication between our global teams and the local office.
**Requirements**:
- Bachelor’s degree in Business Administration, Management, or a related field.- Minimum 5 years of experience in a leadership or administrative role, preferably in a corporate setting.- Strong interpersonal and communication skills, with the ability to interact effectively with diverse teams.- Familiarity with local business practices and regulations in Mexico and Mexico City- Experience of working in large, global companies with globally distributed teams- Proficient in Spanish and English.- Ability to work independently and proactively in a dynamic environment.- Project management expertise, ideally within a technology company- Willing to be physically present in our Mexico City Office at least 3 days per week
Job Responsibilities:
Key Responsibilities- Recruitment: Work with functional leaders and our recruiting teams to manage the growth of the delivery center through effective recruitment aligned with capacity demand, as well as setting and maintaining delivery standards. Support effective onboarding of new employees.- Partner with global functions: Work closely with the wider SaaS Operations and other CS leadership team to ensure the MDC team are highly utilized and have the required skills and capability to deliver outstanding services to our customer base.- Point of Contact: Act as the main liaison between local employees and global teams, ensuring alignment and effective communication. Report regularly on the performance metrics of the delivery center to global management functions- Point of Escalation: Act as a point of escalation when all regular channels don’t seem to work (employee or manager concerns)- Office Management: Oversee the day-to-day operations of the office, including logistics, facilities management, and employee support. Own budget management for the entire site and be familiar with local finance rules and requirements.- Culture Champion: Promote and uphold SimCorp’s values and culture within the local office.Local Networking: Build and maintain relationships with local stakeholders, including government agencies, vendors, and community organizations. Ensure employer branding initiatives are in place to promote SimCorp as an attractive place to work- Legal, Compliance and Risk Management: Ensure compliance with local tax and government regulations and that company policies adhere to such rules. Ensuring legal reviews on matters to protect the companyFeedback Mechanism: Gather and relay employee feedback to global leadership, helping to enhance the work
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