Service Delivery Manager

hace 2 semanas

Colonia Polanco, México Siemens A tiempo completo

**Position Overview**:
As part of a country or region Services organization, leads one services project or several unrelated services projects driving customers value realization. The projects handled are of medium to high size and complexity, and could be part of a program. Executes the project(s) within the defined targeted outcomes, such as financial, schedule, scope and quality, while ensuring customer satisfaction. Acts as key point of contact for Sales, Presales, Engagement Managers, Services Management and the customer for the project.

**Responsibilities**:

- Initiate and Execute a Project Structure and Governance Model
- Handle the Project throughout the Project life-cycle
- Review the contract and derive actions concerning risks, opportunities and contractual obligations
- Proactively supervise the project's overall progress, resolving issues and initiate corrective and preventive action
- Lead customer requirements and project scope to achieve project objectives
- Perform project risk management including; planning, identification, analysis, response planning and controlling
- Handle and resolve issues with all vital internal and external partners
- Implement project change management process
- Lead the project schedule to ensure on time delivery
- Ensure the planned project communications on all levels including customer concern procedures and project progress
- reporting
- Perform project quality management and handle compliance to standards, rules and regulations
- Follow the procurement processes
- Lead contract acceptance and final project handover
- Perform project evaluations and retrospectives regularly and foster the results and lessons learned into project and organization

**Lead the Project Team**
- Agree targets with project staff and delegates defined responsibilities and authority
- Actively seek and provide feedback from project team members, managers and customers
- Support team-members' personal development
- Involve the project team in the identification and management of changes
- Work with Services Management and Procurement Manager to lead business partners and subcontractors

**Run Project Financials**
- Deliver the project to the approved budget and agreed margin
- Regularly review and lead the project budget
- Measure project performance and provide regularly as the need arises a realistic project forecast
- Incorporate projects risks from risk assessments into project budget
- Working with services administration to ensure accurate billing and revenue recognition for the project
- Identify and minimize non-conformance costs in the project

**Required Knowledge/Skills, Education, and Experience**:

- Bachelor’s Degree required
- 6+ plus years in Service Project Management
- Must have experience working in software Industries.
- Must have PMP or ITIL Certification
- Experience leading large enterprise projects.
- Advance English Level - speaking and writing
- Ability to work with multiple partners and different cultures.
- Must be bases or willing to relocate to Mexico City.


We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

LI-AL1

LI-PLM

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**Organization**: Digital Industries

**Company**: Siemens Industry Software, S.A. de C.V.

**Experience Level**: Experienced Professional

**Full / Part time**: Full-time

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