Major Incident Management Mty
hace 3 semanas
We are a multinational company in the technology consulting and services field, with presence in 46 countries and more than 600,000 employees.
Our company is looking for an **Major Incident Management**, to join the team:
Required Experience:
- **COMPLETE YOUR APPLICATION THAT WILL BE SENT BY MESSAGE ON INDEED**:
- Experience and Technical Skills** - To coordinate conference calls that are conducted for all Major Incidents (service interruptions/outages), along with documenting everything that occurs on the call within the Major Incident ticket.
- Answer incoming calls into the Availability Command Center.
- Initiates and coordinates conference calls for all major incidents.
- Engages all necessary personnel and technical support teams and brings them onto the conference call.
- Acts as a liaison between the technical support teams and the service desk. - Responsibility for ensuring documentation on the Incident Record is accurate and reflective of the work performed by all technical support during the event.
- Excellent communication skills
- Great Writing skills and technical documentation skills
- Strong abilities to communicate in english
Tipo de puesto: Por tiempo indeterminado
Salario: A partir de $40,000.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Opción a contrato indefinido
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